SSC101-Chap1 UPDATED ACTUAL Exam
Questions and CORRECT Answers
1) How does communication affect the leadership process?
A) The higher in the organization one moves, the more employees one has to handle
communication issues.
B) The lower in the organization one is, the more one is judged on communication skills.
C) The lower in the organization one is, the more often one's work is reviewed for accuracy and
attention to basic communication conventions.
D) The higher in the organization one moves, the more time one spends on the task of
communicating.
E) The higher in the organization one moves, the less time one spends on the task of
communicating.
Answer: - CORRECT ANSWER -D
2) Which of the following communication skills is least likely to be a major advantage for a
recent college graduate in the workplace?
A) Computer skills
B) Writing skills
C) Listening skills
D) Speaking skills
E) Adjusting communications skills to any given situation
Answer: - CORRECT ANSWER -A
3) Which of the following best describes the process of communication?
A) Transferring of information between senders and receivers
B) Using digital media to convey data
C) Providing inspiration to others
D) Agreed upon meaning
E) Selling an idea to those who may need it
,Answer: - CORRECT ANSWER -A
4) Which of the following best supports the need for effective communication in a person's
career?
A) The more technical the position, the less likely the employee will need to communicate
outside of the organization.
B) The higher in the organization an employee is, the more likely the employee will need to
communicate effectively both internally and externally to the organization.
C) The higher in the organization an employee is, the less likely the employee will need to
communicate effectively both internally and externally to the organization.
D) Top executives spend very little of the workday communicating with others.
E) Top executives spend more time listening than communicating.
Answer: - CORRECT ANSWER -B
5) Which of the following is the result of using an effective communication process in an
organization?
A) An effective communication process slows down the problem-solving time, allowing for
better analysis of options before decisions are made.
B) An effective communication process hampers employee satisfaction and increases employee
turnover.
C) An effective communication process increases timely, reliable information, leading to
"information overload" during the decision making process.
D) An effective communication process is more costly than other communication processes.
E) An effective communication process provides the ability to influence others and their
perceptions both in the workplace and in the greater community.
Answer: - CORRECT ANSWER -E
6) Which of the following least supports the purpose of communication?
A) Providing data
B) Providing information
C) Providing inspiration
, D) Providing control
E) Providing insight
Answer: - CORRECT ANSWER -D
7) In which of the following fields would the ability to share complex ideas about a project be
critical?
A) Engineering
B) Sales
C) Human resources
D) Entrepreneurial start ups
E) Independent contractors
Answer: - CORRECT ANSWER -A
10) An audience-centered approach means focusing on what?
A) The corporation's needs
B) The sender's needs
C) Technology use
D) The audience's needs
E) Time
Answer: - CORRECT ANSWER -D
11) Crafting a message to generate a specific response from an audience requires the use of what
type of information?
A) Practical
B) Factual
C) Concise
D) Clear
E) Persuasive
Answer: - CORRECT ANSWER -D
Questions and CORRECT Answers
1) How does communication affect the leadership process?
A) The higher in the organization one moves, the more employees one has to handle
communication issues.
B) The lower in the organization one is, the more one is judged on communication skills.
C) The lower in the organization one is, the more often one's work is reviewed for accuracy and
attention to basic communication conventions.
D) The higher in the organization one moves, the more time one spends on the task of
communicating.
E) The higher in the organization one moves, the less time one spends on the task of
communicating.
Answer: - CORRECT ANSWER -D
2) Which of the following communication skills is least likely to be a major advantage for a
recent college graduate in the workplace?
A) Computer skills
B) Writing skills
C) Listening skills
D) Speaking skills
E) Adjusting communications skills to any given situation
Answer: - CORRECT ANSWER -A
3) Which of the following best describes the process of communication?
A) Transferring of information between senders and receivers
B) Using digital media to convey data
C) Providing inspiration to others
D) Agreed upon meaning
E) Selling an idea to those who may need it
,Answer: - CORRECT ANSWER -A
4) Which of the following best supports the need for effective communication in a person's
career?
A) The more technical the position, the less likely the employee will need to communicate
outside of the organization.
B) The higher in the organization an employee is, the more likely the employee will need to
communicate effectively both internally and externally to the organization.
C) The higher in the organization an employee is, the less likely the employee will need to
communicate effectively both internally and externally to the organization.
D) Top executives spend very little of the workday communicating with others.
E) Top executives spend more time listening than communicating.
Answer: - CORRECT ANSWER -B
5) Which of the following is the result of using an effective communication process in an
organization?
A) An effective communication process slows down the problem-solving time, allowing for
better analysis of options before decisions are made.
B) An effective communication process hampers employee satisfaction and increases employee
turnover.
C) An effective communication process increases timely, reliable information, leading to
"information overload" during the decision making process.
D) An effective communication process is more costly than other communication processes.
E) An effective communication process provides the ability to influence others and their
perceptions both in the workplace and in the greater community.
Answer: - CORRECT ANSWER -E
6) Which of the following least supports the purpose of communication?
A) Providing data
B) Providing information
C) Providing inspiration
, D) Providing control
E) Providing insight
Answer: - CORRECT ANSWER -D
7) In which of the following fields would the ability to share complex ideas about a project be
critical?
A) Engineering
B) Sales
C) Human resources
D) Entrepreneurial start ups
E) Independent contractors
Answer: - CORRECT ANSWER -A
10) An audience-centered approach means focusing on what?
A) The corporation's needs
B) The sender's needs
C) Technology use
D) The audience's needs
E) Time
Answer: - CORRECT ANSWER -D
11) Crafting a message to generate a specific response from an audience requires the use of what
type of information?
A) Practical
B) Factual
C) Concise
D) Clear
E) Persuasive
Answer: - CORRECT ANSWER -D
