SCMN 2150 TEST 2 LATEST UPDATE 2025-2026
WITH 120+ QUESTIONS AND ACCURATE
VERIFIED ANSWERS GRADED A+
What is the goal of the transportation purchasing process?
a.)Use as many carriers as you possibly can.
b.)Use carriers that provide consistent service and capacity
c.)Use the cheapest carriers available
d.)Use the fastest carriers available
-Answer-b.)Use carriers that provide consistent service and
capacity
According to the Episode 7 article, why have business logistics
costs fallen to 7.5% of gross domestic product?
a.)Heavier reliance on e-commerce
b.)Higher transportation rates
c.)Greater inventory carrying costs
d.)Excess transportation capacity
-Answer-d.)Excess transportation capacity
According to the Episode 7 reading, it is difficult to measure
perfect order fulfillment because current technology systems
lack the ability to track operational data at remote sites.
True
False
-Answer-True
,Most after-sale support processes focus on which type of
products?
a.)Moderate value component parts
b.)Low value products that are quickly consumed
c.)All products, both high and low value
d.)High value products that have a warranty
-Answer-d.)High value products that have a warranty
The purpose of customer relationship management software is to
synchronize customer engagement in an effort to collect
appropriate data, improve interactions, and understand customer
needs.
True
False
-Answer-True
Which software tool helps a company align its resources with its
customers in a manner that increases loyalty, streamlines
interactions, and reduces frustration?
a.)Customer relationship management
b.)Order management system
c.)Supplier relationship management
d.)Transportation management system
-Answer-a.)Customer relationship management
From a supply chain standpoint, how do companies encourage
customers to purchase high value goods?
,a.)Provide post-sales warranty support
b.)Send spare parts with every new product
c.)Offer rock bottom prices
d.)Limit the time returns can be made by customers
-Answer-a.)Provide post-sales warranty support
What is the goal of a service parts logistics operation?
a.)Improve service quality to reduce product downtime
b.)Increase cost to serve customers returning products
c.)Limit customers ability to return defective products
-Answer-a.)Improve service quality to reduce product downtime
__________supports the overall repair and maintenance of
equipment as it moves through its post-sales lifecycle.
a.)Service parts logistics
B.)Order fulfillment logistics
c.)Reverse logistics
d.)Off-shoring logistics
-Answer-a.)Service parts logistics
When dealing with product returns, your most preferred choice
of action would be to:
a.)Recycle parts from the item
b.)Dispose the item in a landfill
c.)Recondition product and resell it
d.)Cannibalize parts from the item
-Answer-c.)Recondition product and resell it
, Which software package controls the entire returns lifecycle,
from return merchandise authorization creation through final
product disposition with effective visibility of the reverse
logistics process?
a.)Enterprise returns management system
b.)Transportation management system
c.)Service parts logistics management system
d.)Customer relationship management system
-Answer-a.)Enterprise returns management system
According to the Episode 8 reading, most retailers and
manufacturers have strong policies, processes, or infrastructure
in place to manage returns.
True
False
-Answer-False
According to the Episode 8 article, there are many benefits to
having an effective reverse logistics process. Which of the
following is NOT one of those benefits?
a.)Reducing operational costs
b.)Reducing net recovery value
c.)Securing customer loyalty
d.)Increasing sales
-Answer-b.)Reducing net recovery value
WITH 120+ QUESTIONS AND ACCURATE
VERIFIED ANSWERS GRADED A+
What is the goal of the transportation purchasing process?
a.)Use as many carriers as you possibly can.
b.)Use carriers that provide consistent service and capacity
c.)Use the cheapest carriers available
d.)Use the fastest carriers available
-Answer-b.)Use carriers that provide consistent service and
capacity
According to the Episode 7 article, why have business logistics
costs fallen to 7.5% of gross domestic product?
a.)Heavier reliance on e-commerce
b.)Higher transportation rates
c.)Greater inventory carrying costs
d.)Excess transportation capacity
-Answer-d.)Excess transportation capacity
According to the Episode 7 reading, it is difficult to measure
perfect order fulfillment because current technology systems
lack the ability to track operational data at remote sites.
True
False
-Answer-True
,Most after-sale support processes focus on which type of
products?
a.)Moderate value component parts
b.)Low value products that are quickly consumed
c.)All products, both high and low value
d.)High value products that have a warranty
-Answer-d.)High value products that have a warranty
The purpose of customer relationship management software is to
synchronize customer engagement in an effort to collect
appropriate data, improve interactions, and understand customer
needs.
True
False
-Answer-True
Which software tool helps a company align its resources with its
customers in a manner that increases loyalty, streamlines
interactions, and reduces frustration?
a.)Customer relationship management
b.)Order management system
c.)Supplier relationship management
d.)Transportation management system
-Answer-a.)Customer relationship management
From a supply chain standpoint, how do companies encourage
customers to purchase high value goods?
,a.)Provide post-sales warranty support
b.)Send spare parts with every new product
c.)Offer rock bottom prices
d.)Limit the time returns can be made by customers
-Answer-a.)Provide post-sales warranty support
What is the goal of a service parts logistics operation?
a.)Improve service quality to reduce product downtime
b.)Increase cost to serve customers returning products
c.)Limit customers ability to return defective products
-Answer-a.)Improve service quality to reduce product downtime
__________supports the overall repair and maintenance of
equipment as it moves through its post-sales lifecycle.
a.)Service parts logistics
B.)Order fulfillment logistics
c.)Reverse logistics
d.)Off-shoring logistics
-Answer-a.)Service parts logistics
When dealing with product returns, your most preferred choice
of action would be to:
a.)Recycle parts from the item
b.)Dispose the item in a landfill
c.)Recondition product and resell it
d.)Cannibalize parts from the item
-Answer-c.)Recondition product and resell it
, Which software package controls the entire returns lifecycle,
from return merchandise authorization creation through final
product disposition with effective visibility of the reverse
logistics process?
a.)Enterprise returns management system
b.)Transportation management system
c.)Service parts logistics management system
d.)Customer relationship management system
-Answer-a.)Enterprise returns management system
According to the Episode 8 reading, most retailers and
manufacturers have strong policies, processes, or infrastructure
in place to manage returns.
True
False
-Answer-False
According to the Episode 8 article, there are many benefits to
having an effective reverse logistics process. Which of the
following is NOT one of those benefits?
a.)Reducing operational costs
b.)Reducing net recovery value
c.)Securing customer loyalty
d.)Increasing sales
-Answer-b.)Reducing net recovery value
