AMAZON ACADEMY FINAL EXAM
STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS
You need 73 people to safely and efficiently process today's volume. You are currently
rostered 82 people and average attendance for this day is 82%. How many associates
do you need to accept VET in order to staff the shift? - Answer-6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed
to delivery 92% of this, and the remaining 8% will go to the flex pool. Assuming all of the
150 drivers in the flex pool accept routes, at an SPR of 25 packages, how many
shipments will not dispatch from the site? (round up to the nearest whole number) -
Answer-854
You are performing your Pick Stage Area walk, what are visual indicators that your
Picklist Compliance has misses? Select the two that apply Empty Stow Racks
Packages at the end of stow aisles Packages left in the end cap areas Pick racks are
full - Answer-NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates
for Critical Roles? - Answer-All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in
Ingenii? - Answer-Monthly
Why was Apollo created? - Answer-Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery
Stations.
Which of these best describe the problem solve role on loadout? - Answer-Associate
that resolves partially picked routes, audits route for accuracy, and investigates staging
or container errors throughout the station. Assists DA's that are missing items by either
physically finding the item or removing from DA's route.
Who owns your Career Growth Plan? - Answer-You own your own Career Growth Plan
You are an Area Manager on Sort and your headcount has come in higher than
expected for tonight volume. The shift has already started. What action should you take
in response to the increased headcount to ensure that the associates that volunteer to
go home are not penalized for points or UPT? - Answer-Scan the associates that wish
to leave into the Instant VTO tool in the Labor Scheduling tool prior to having them
punch out
, Your station manager wants you to set up Hawkeye alerts for them for any time a
package is marked damaged on route. Of the following, what information is needed
from them to complete the Hawkeye alert? - Answer-NOT Their email address
Your station has the ability to dispatch a max capacity of 48 vans per DSP wave. How
many staging locations should your station have physically and virtually at minimum in
order to run a successful shift? - Answer-144 staging locations
You are checking your Shift Assistants standard work checklist at the end of the shift to
verify completion and notice that they were all marked at the same time at the beginning
of shift. Why is this process incorrect? - Answer-Removes leadership visibility on when
tasks are being completed throughout shift and ensuring they are actually being
completed
During loadout, a driver states that there is a damaged leaking package in one of their
bags and it has leaked on the remaining contents. Your exterior problem solvers
sideline the bag without problem solving the contents where it goes unchecked for 3
hours. All of these packages end up being marked missing on road by the driver and hit
PNOVC. What action should you take to ensure packages are dealt with properly? -
Answer-Conduct STU with problem solvers about the importance of real time problem
solving packages through fixit and removing packages from driver's routes.
Your Problem Solve Associate is working on clearing out all cancelled packages. What
system are they using, and what status will they be changed to for processing? -
Answer-FixIt / RTFC
During your pick and stage shift, you had 5 new hires who were having issues finding
OV packages throughout the shift. These pickers marked 45 packages as missing that
were later found by sweepers after shift. Your station processed 27,585. These were
the only packages that were marked as missing. What would be your calculated pick list
compliance? (round to nearest hundredth of a percent) - Answer-99.84%
Your sites launch pads are located outside and it is a very windy day. Your site ran a
crash sort and created 35 flex routes. All of the routes were brought outside with their
corresponding pick sheets and QR codes. During flex dispatch, a FLEX driver informs
you that there is no QR code to scan. What should you do? - Answer-Override the
drivers QR code so they are able to begin scanning packages without utilizing a QR
code.
You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs.
What is the first step in the reasonable suspicion protocol? - Answer-Notify HR and ask
another manager to observe the associate behavior.
While managing our Hazardous Waste Storage Area we are required to post and
maintain a list of associates authorized to: (Select The Two That Apply
STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS
You need 73 people to safely and efficiently process today's volume. You are currently
rostered 82 people and average attendance for this day is 82%. How many associates
do you need to accept VET in order to staff the shift? - Answer-6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed
to delivery 92% of this, and the remaining 8% will go to the flex pool. Assuming all of the
150 drivers in the flex pool accept routes, at an SPR of 25 packages, how many
shipments will not dispatch from the site? (round up to the nearest whole number) -
Answer-854
You are performing your Pick Stage Area walk, what are visual indicators that your
Picklist Compliance has misses? Select the two that apply Empty Stow Racks
Packages at the end of stow aisles Packages left in the end cap areas Pick racks are
full - Answer-NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates
for Critical Roles? - Answer-All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in
Ingenii? - Answer-Monthly
Why was Apollo created? - Answer-Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery
Stations.
Which of these best describe the problem solve role on loadout? - Answer-Associate
that resolves partially picked routes, audits route for accuracy, and investigates staging
or container errors throughout the station. Assists DA's that are missing items by either
physically finding the item or removing from DA's route.
Who owns your Career Growth Plan? - Answer-You own your own Career Growth Plan
You are an Area Manager on Sort and your headcount has come in higher than
expected for tonight volume. The shift has already started. What action should you take
in response to the increased headcount to ensure that the associates that volunteer to
go home are not penalized for points or UPT? - Answer-Scan the associates that wish
to leave into the Instant VTO tool in the Labor Scheduling tool prior to having them
punch out
, Your station manager wants you to set up Hawkeye alerts for them for any time a
package is marked damaged on route. Of the following, what information is needed
from them to complete the Hawkeye alert? - Answer-NOT Their email address
Your station has the ability to dispatch a max capacity of 48 vans per DSP wave. How
many staging locations should your station have physically and virtually at minimum in
order to run a successful shift? - Answer-144 staging locations
You are checking your Shift Assistants standard work checklist at the end of the shift to
verify completion and notice that they were all marked at the same time at the beginning
of shift. Why is this process incorrect? - Answer-Removes leadership visibility on when
tasks are being completed throughout shift and ensuring they are actually being
completed
During loadout, a driver states that there is a damaged leaking package in one of their
bags and it has leaked on the remaining contents. Your exterior problem solvers
sideline the bag without problem solving the contents where it goes unchecked for 3
hours. All of these packages end up being marked missing on road by the driver and hit
PNOVC. What action should you take to ensure packages are dealt with properly? -
Answer-Conduct STU with problem solvers about the importance of real time problem
solving packages through fixit and removing packages from driver's routes.
Your Problem Solve Associate is working on clearing out all cancelled packages. What
system are they using, and what status will they be changed to for processing? -
Answer-FixIt / RTFC
During your pick and stage shift, you had 5 new hires who were having issues finding
OV packages throughout the shift. These pickers marked 45 packages as missing that
were later found by sweepers after shift. Your station processed 27,585. These were
the only packages that were marked as missing. What would be your calculated pick list
compliance? (round to nearest hundredth of a percent) - Answer-99.84%
Your sites launch pads are located outside and it is a very windy day. Your site ran a
crash sort and created 35 flex routes. All of the routes were brought outside with their
corresponding pick sheets and QR codes. During flex dispatch, a FLEX driver informs
you that there is no QR code to scan. What should you do? - Answer-Override the
drivers QR code so they are able to begin scanning packages without utilizing a QR
code.
You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs.
What is the first step in the reasonable suspicion protocol? - Answer-Notify HR and ask
another manager to observe the associate behavior.
While managing our Hazardous Waste Storage Area we are required to post and
maintain a list of associates authorized to: (Select The Two That Apply
