Smart Serve / Smartserve Certification
Fall 2022 Test Questions with Correct
Answers Latest 2025 Update
Maria is slurring her speech, and having difficulty with coordination and balance. Is she intoxicated?
Maybe, but Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the server's responsibility end?
When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer which rating?
Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely have the lowest BAC?
A young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the same number of
Standard Drinks in the same amount of time?
,A young, lean man.
The Traffic Light System is a helpful way to:
Decide whether to serve, slow down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.?
It's everyone's job in a licensed establishment to ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
Select all that apply.
Which of the following statements are true about the Ontario Health Card as a form of age
identification?
►By law, no one can be required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your discretion.
John attends a work reception held at a restaurant. The bartender notices John taking many drinks from
the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will
make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his
car a few blocks away. Who can be held liable?
Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019?
►Allowing guests who smoke to take their drink with them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean?
►Servers must not serve a customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
,Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in the club. How many
more guests can he let in?
It depends on the establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On his way to the
washroom he stops to engage in a loud conversation with some strangers. Which general sign of
intoxication is he exhibiting?
Loss of self-control and inhibitions.
Under what circumstance could you serve customers who look underage, but have no I.D.?
You can never serve customers who look underage and have no I.D.
As a responsible server, why is it important to understand the meaning of a "Standard Drink"?
To determine how much alcohol a customer has consumed.
Employees working for a licensed establishment may be found civilly liable for intoxicated customers
who injure themselves or others. Which of the following is also true about Civil Liability?
It involves a court finding of negligence or lack of Duty of Care.
It is a violation of the Liquor Licence and Control Act, 2019 (LLCA) to serve alcohol to which of the
following people?
A customer who has arrived with an underage friend.
BAC stands for:
Blood Alcohol Concentration
Select all that apply.
For which of the following situations should you write up an incident report?
►A fight broke out.
►A customer slipped and injured themselves.
►Transportation was arranged for an intoxicated customer.
Kathy weighs 150 lbs. and has consumed three Standard Drinks in two hours. Her approximate BAC
would be:
, 0.06
What is the legal drinking age in Ontario?
19 years old
Which of the following is not acceptable when verifying a customer's I.D.?
Taking the wallet from the customer and removing their I.D. to examine it.
Alcohol slows down the central nervous system and impacts how a person thinks, acts, and moves. This
means alcohol is a:
Depressant
A group of friends have been drinking at a table for three hours. One of the customers orders a round of
whisky shots for the table. What should you do?
Assess each customer using the Traffic Light System, and then politely ask each person if they would like
to have the drink.
Which of the following statements is true in regards to BAC?
If the alcohol content is higher than a Standard Drink, BAC calculations will need to be adjusted.
After stop-service time, all alcohol must be cleared from tables within:
45 minutes
Select all that apply.
Which foods are better at slowing down the rate of alcohol absorption into the bloodstream?
►Foods high in fat.
►Foods high in protein.
Select all that apply.
Which of the following is true about Sandy's Law?
►You cannot serve alcohol to anyone unless the Sandy's Law poster is displayed.
►All licensed establishments and retail stores must display a sign warning about the dangers of Fetal
Alcohol Spectrum Disorder (FASD).
When should you start assessing customers using the Traffic Light System?
When they enter the establishment.
Select all that apply.
What strategies can you use to prevent over-service?
►Serve one drink at a time.
►Wait for the customer to reorder.
►Pass the table less frequently.
►Offer food, water, and non-alcoholic drinks.
Fall 2022 Test Questions with Correct
Answers Latest 2025 Update
Maria is slurring her speech, and having difficulty with coordination and balance. Is she intoxicated?
Maybe, but Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the server's responsibility end?
When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer which rating?
Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely have the lowest BAC?
A young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the same number of
Standard Drinks in the same amount of time?
,A young, lean man.
The Traffic Light System is a helpful way to:
Decide whether to serve, slow down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.?
It's everyone's job in a licensed establishment to ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
Select all that apply.
Which of the following statements are true about the Ontario Health Card as a form of age
identification?
►By law, no one can be required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your discretion.
John attends a work reception held at a restaurant. The bartender notices John taking many drinks from
the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will
make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his
car a few blocks away. Who can be held liable?
Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019?
►Allowing guests who smoke to take their drink with them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean?
►Servers must not serve a customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
,Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in the club. How many
more guests can he let in?
It depends on the establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On his way to the
washroom he stops to engage in a loud conversation with some strangers. Which general sign of
intoxication is he exhibiting?
Loss of self-control and inhibitions.
Under what circumstance could you serve customers who look underage, but have no I.D.?
You can never serve customers who look underage and have no I.D.
As a responsible server, why is it important to understand the meaning of a "Standard Drink"?
To determine how much alcohol a customer has consumed.
Employees working for a licensed establishment may be found civilly liable for intoxicated customers
who injure themselves or others. Which of the following is also true about Civil Liability?
It involves a court finding of negligence or lack of Duty of Care.
It is a violation of the Liquor Licence and Control Act, 2019 (LLCA) to serve alcohol to which of the
following people?
A customer who has arrived with an underage friend.
BAC stands for:
Blood Alcohol Concentration
Select all that apply.
For which of the following situations should you write up an incident report?
►A fight broke out.
►A customer slipped and injured themselves.
►Transportation was arranged for an intoxicated customer.
Kathy weighs 150 lbs. and has consumed three Standard Drinks in two hours. Her approximate BAC
would be:
, 0.06
What is the legal drinking age in Ontario?
19 years old
Which of the following is not acceptable when verifying a customer's I.D.?
Taking the wallet from the customer and removing their I.D. to examine it.
Alcohol slows down the central nervous system and impacts how a person thinks, acts, and moves. This
means alcohol is a:
Depressant
A group of friends have been drinking at a table for three hours. One of the customers orders a round of
whisky shots for the table. What should you do?
Assess each customer using the Traffic Light System, and then politely ask each person if they would like
to have the drink.
Which of the following statements is true in regards to BAC?
If the alcohol content is higher than a Standard Drink, BAC calculations will need to be adjusted.
After stop-service time, all alcohol must be cleared from tables within:
45 minutes
Select all that apply.
Which foods are better at slowing down the rate of alcohol absorption into the bloodstream?
►Foods high in fat.
►Foods high in protein.
Select all that apply.
Which of the following is true about Sandy's Law?
►You cannot serve alcohol to anyone unless the Sandy's Law poster is displayed.
►All licensed establishments and retail stores must display a sign warning about the dangers of Fetal
Alcohol Spectrum Disorder (FASD).
When should you start assessing customers using the Traffic Light System?
When they enter the establishment.
Select all that apply.
What strategies can you use to prevent over-service?
►Serve one drink at a time.
►Wait for the customer to reorder.
►Pass the table less frequently.
►Offer food, water, and non-alcoholic drinks.
