PGA LEVEL 2: TEST QUESTIONS WITH THE LATEST AND
UPDATED SCORES.
1) What department is considered the core business unit? -- Answer ✔✔ golf
_ _ _ _ _ _ _ _ _ _ _ _
operation
2) From a functional perspective, a vendor is what kind of resource? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
financial resource _
3) What must exist for a facility to have a positive culture? -- Answer ✔✔ resources
_ _ _ _ _ _ _ _ _ _ _ _ _ _
4) What would a typical organizational chart of a golf operation show? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
staff roles & the relationships between them
_ _ _ _ _ _ _
5) What is the most likely determinant of the complexity of a facility's organizational
_ _ _ _ _ _ _ _ _ _ _ _ _
chart? -- Answer ✔✔ size of facility and number of resources
_ _ _ _ _ _ _ _ _ _
6) Staff is considered a tangible resource? -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _
7) What intangible resource is key to enabling and facilitating peak performance? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ culture _ _
8) How can facilities foster a positive culture? -- Answer ✔✔ open communication
_ _ _ _ _ _ _ _ _ _ _ _
and discussion
_
9) "Identify staffing needs" is ones of the staff management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _ _
operation -- Answer ✔✔ true _ _ _ _
10) High-performance profiling is a tool that can be used to communicate a uniform _ _ _ _ _ _ _ _ _ _ _ _ _
set of facility-wide expectations for all employees -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _ _
, 11) What should a manager consider when determining the number of employees
_ _ _ _ _ _ _ _ _ _ _
needed to run an operation? -- Answer ✔✔ human resources it will take
_ _ _ _ _ _ _ _ _ _ _ _
12) What is the advantage of asking open-ended questions during the interview
_ _ _ _ _ _ _ _ _ _ _
process? -- Answer ✔✔ lead to unbiased answers _ _ _ _ _ _ _
13) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology -- Answer ✔✔ false
_ _ _ _ _ _
14) What is the first step in acquiring a new technology-based system? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
assess facility needs _ _
15) Why should employees be involved in creating and revising policies or procedures?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ encourages staff to buy-in to the guidelines it sets out
_ _ _ _ _ _ _ _ _ _ _ _
16) Promotion is one of the four "Ps" of marketing -- Answer ✔✔ true _ _ _ _ _ _ _ _ _ _ _ _
17) What does the American Marketing Association refer to as a name, term, sign,
_ _ _ _ _ _ _ _ _ _ _ _ _
symbol or design, or combination of them intended to identify the goods and
_ _ _ _ _ _ _ _ _ _ _ _ _
services of a seller? -- Answer ✔✔ brand _ _ _ _ _ _ _
18) Pace of play policies are an effective means for controlling the demand curve for
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the use of perishable tee times -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _
19) What does yield management allow? -- Answer ✔✔ allows facility to maximize the
_ _ _ _ _ _ _ _ _ _ _ _ _
total number of rounds available each day
_ _ _ _ _ _
20) What term would be considered an important metric for monitoring performance
_ _ _ _ _ _ _ _ _ _ _
against budget? -- Answer ✔✔ variance
_ _ _ _ _
21) What can yield management predict? -- Answer ✔✔ demand
_ _ _ _ _ _ _ _
22) What is the formula for developing a yield management report for a given period? -
_ _ _ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ rounds played/potential rounds x 100 = yield%
_ _ _ _ _ _ _ _ _
UPDATED SCORES.
1) What department is considered the core business unit? -- Answer ✔✔ golf
_ _ _ _ _ _ _ _ _ _ _ _
operation
2) From a functional perspective, a vendor is what kind of resource? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
financial resource _
3) What must exist for a facility to have a positive culture? -- Answer ✔✔ resources
_ _ _ _ _ _ _ _ _ _ _ _ _ _
4) What would a typical organizational chart of a golf operation show? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
staff roles & the relationships between them
_ _ _ _ _ _ _
5) What is the most likely determinant of the complexity of a facility's organizational
_ _ _ _ _ _ _ _ _ _ _ _ _
chart? -- Answer ✔✔ size of facility and number of resources
_ _ _ _ _ _ _ _ _ _
6) Staff is considered a tangible resource? -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _
7) What intangible resource is key to enabling and facilitating peak performance? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ culture _ _
8) How can facilities foster a positive culture? -- Answer ✔✔ open communication
_ _ _ _ _ _ _ _ _ _ _ _
and discussion
_
9) "Identify staffing needs" is ones of the staff management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _ _
operation -- Answer ✔✔ true _ _ _ _
10) High-performance profiling is a tool that can be used to communicate a uniform _ _ _ _ _ _ _ _ _ _ _ _ _
set of facility-wide expectations for all employees -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _ _
, 11) What should a manager consider when determining the number of employees
_ _ _ _ _ _ _ _ _ _ _
needed to run an operation? -- Answer ✔✔ human resources it will take
_ _ _ _ _ _ _ _ _ _ _ _
12) What is the advantage of asking open-ended questions during the interview
_ _ _ _ _ _ _ _ _ _ _
process? -- Answer ✔✔ lead to unbiased answers _ _ _ _ _ _ _
13) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology -- Answer ✔✔ false
_ _ _ _ _ _
14) What is the first step in acquiring a new technology-based system? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
assess facility needs _ _
15) Why should employees be involved in creating and revising policies or procedures?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ encourages staff to buy-in to the guidelines it sets out
_ _ _ _ _ _ _ _ _ _ _ _
16) Promotion is one of the four "Ps" of marketing -- Answer ✔✔ true _ _ _ _ _ _ _ _ _ _ _ _
17) What does the American Marketing Association refer to as a name, term, sign,
_ _ _ _ _ _ _ _ _ _ _ _ _
symbol or design, or combination of them intended to identify the goods and
_ _ _ _ _ _ _ _ _ _ _ _ _
services of a seller? -- Answer ✔✔ brand _ _ _ _ _ _ _
18) Pace of play policies are an effective means for controlling the demand curve for
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the use of perishable tee times -- Answer ✔✔ true
_ _ _ _ _ _ _ _ _
19) What does yield management allow? -- Answer ✔✔ allows facility to maximize the
_ _ _ _ _ _ _ _ _ _ _ _ _
total number of rounds available each day
_ _ _ _ _ _
20) What term would be considered an important metric for monitoring performance
_ _ _ _ _ _ _ _ _ _ _
against budget? -- Answer ✔✔ variance
_ _ _ _ _
21) What can yield management predict? -- Answer ✔✔ demand
_ _ _ _ _ _ _ _
22) What is the formula for developing a yield management report for a given period? -
_ _ _ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ rounds played/potential rounds x 100 = yield%
_ _ _ _ _ _ _ _ _
