NORMAL & EMERGENCY PROCEDURES EXAM 120
QUESTIONS AND CORRECT ANSWERS 2025
What must be checked by CCMs when conducting a Check of Cabin? - ANSWER-- Passengers
seated with seat belts fastened
- Infants under two years are secured by an infant seat belt or CRD
- PEDs stowed as applicable
- No prohibited electronic equipment is in use
- Portable Electronic Device (PED): These PEDs may be used during taxi, take-off and landing as long
as they are in Flight Mode.
- All larger devices and laptops must be securely stowed. Headsets are allowed.
- Only hand baggage which can be adequately restrained by the restraint bar fitted is permitted for
stowage on floor behind last seat row (with the exception of aisle seats)
- Hand baggage must not be stowed behind the last row of seats if it will obstruct or damage any
item of safety equipment
- Seat backs upright*, tray tables secured
Armrests down
- Overhead stowage bins securely closed
Window blinds up
- All hand baggage properly stowed
No hand baggage or loose items on floor in front of first seat row
- Exits and escape paths are unobstructed, including no hand baggage or loose items on floor at
emergency exit
- Emergency equipment secure and easily accessible
- Moveable dividers are stowed 'as placarded'
- Cabin dividers and curtains must be secured open
- Galleys: Secured. No unsecured items or crew baggage allowed in the galley area. This includes
trolley areas when no trolleys are present. All trolleys or no trolleys, also applicable for atlas boxes
-Lavatories: Unoccupied and locked.
When doing a Check of Cabin, what areas in the cabin do CCMs check with 4 CCM (3 CCM)? -
ANSWER-SCCM : Secure FWD Galley and FWD Lavatory
,CCM 2 : Secure AFT Galley and AFT Lavatories
CCM 3 : AFT cabin section moving FWD - meet CCM 4 and confirm*
CCM 4 : FWD cabin section moving AFT - meet CCM 3 and confirm
What is the normal CCM seating position (during take-off and landing)? - ANSWER-SCCM
Seat 1 L - inboard (aisle seat)
CCM 2
Seat 2 L - inboard (aisle seat)
CCM 3
Seat 2 R - inboard (aisle seat)
CCM 4
Seat 1 L - outboard (door seat)
CCM 5
Seat 2 R - outboard (door seat)
How do the SCCM report "Cabin Ready" to flight deck? - ANSWER-SCCM reports "Cabin Ready" to
flight crew via interphone
What is the "Prepare for take-off signal" from flight deck? - ANSWER-Just before take-off, the flight
crew will flash the seat belt sign OFF/ON with an audible sound. This signals that the aircraft is about
to enter the runway and the takeoff roll can be expected very soon (10-60 seconds).
What is the "Prepare for landing signal" from flight deck? - ANSWER-To prepare for landing, the
flight crew will order over the PA:
"CABIN CREW BE SEATED FOR LANDING"
(Given at least two minutes before landing).
What command will the SCCM give after closing the doors and airbridge/stairs have been detached
from the aircraft? - ANSWER-"CABIN CREW ARM SLIDES, CROSS CHECK AND REPORT"
, How is cross checking done after the command: "Cabin crew arm slides, cross-check and report"? -
ANSWER-When both AFT doors have been cross-checked CCM 2 will report on PA: "Slides
armed/disarmed and cross-checked"
When is a manual safety demo performed? - ANSWER-Prior to each flight, the CCM shall conduct
a complete safety demonstration. This briefing will be provided by a manual safety demonstration. It
shall be conducted when all passengers are seated. Passengers should not be standing at this time.
What is the normal safety demo positions? - ANSWER-- SCCM : Row 1
- CCM 2 : Monitors cabinAnnouncement from AFT Galley
- CCM 3 : Row 22
(2nd overwing exit when reduced crew)
- CCM 4 : Row 11
- CCM 5 : (No Demo - AFT Galley)
What is 30 seconds review? - ANSWER-CCMs must sit on their jump seats in the correct position.
CCMs must not read, eat, chat or engage in other distractions from duty. From their seated position
CCMs shall monitor activity and conditions both inside and outside the aircraft.
Who can sit by the emergency exits? - ANSWER-Only those passengers who are considered to be
physically capable of opening overwing exits must be seated there.
What is the age limit on the over-wing exits, window seats? - ANSWER-16 Years old
What is the age limit on the over-wing exits, middle seats and aisle seat? - ANSWER-12 years old
What brief should the over-wing exit passengers get and who performs that brief? - ANSWER-
Passengers seated at overwing exits should be briefed by CCM 4 (CCM 3 if three on board).
- Acceptance:
Confirm that the passenger is willing to assist if needed
- Operation:
When and how to open the exit
QUESTIONS AND CORRECT ANSWERS 2025
What must be checked by CCMs when conducting a Check of Cabin? - ANSWER-- Passengers
seated with seat belts fastened
- Infants under two years are secured by an infant seat belt or CRD
- PEDs stowed as applicable
- No prohibited electronic equipment is in use
- Portable Electronic Device (PED): These PEDs may be used during taxi, take-off and landing as long
as they are in Flight Mode.
- All larger devices and laptops must be securely stowed. Headsets are allowed.
- Only hand baggage which can be adequately restrained by the restraint bar fitted is permitted for
stowage on floor behind last seat row (with the exception of aisle seats)
- Hand baggage must not be stowed behind the last row of seats if it will obstruct or damage any
item of safety equipment
- Seat backs upright*, tray tables secured
Armrests down
- Overhead stowage bins securely closed
Window blinds up
- All hand baggage properly stowed
No hand baggage or loose items on floor in front of first seat row
- Exits and escape paths are unobstructed, including no hand baggage or loose items on floor at
emergency exit
- Emergency equipment secure and easily accessible
- Moveable dividers are stowed 'as placarded'
- Cabin dividers and curtains must be secured open
- Galleys: Secured. No unsecured items or crew baggage allowed in the galley area. This includes
trolley areas when no trolleys are present. All trolleys or no trolleys, also applicable for atlas boxes
-Lavatories: Unoccupied and locked.
When doing a Check of Cabin, what areas in the cabin do CCMs check with 4 CCM (3 CCM)? -
ANSWER-SCCM : Secure FWD Galley and FWD Lavatory
,CCM 2 : Secure AFT Galley and AFT Lavatories
CCM 3 : AFT cabin section moving FWD - meet CCM 4 and confirm*
CCM 4 : FWD cabin section moving AFT - meet CCM 3 and confirm
What is the normal CCM seating position (during take-off and landing)? - ANSWER-SCCM
Seat 1 L - inboard (aisle seat)
CCM 2
Seat 2 L - inboard (aisle seat)
CCM 3
Seat 2 R - inboard (aisle seat)
CCM 4
Seat 1 L - outboard (door seat)
CCM 5
Seat 2 R - outboard (door seat)
How do the SCCM report "Cabin Ready" to flight deck? - ANSWER-SCCM reports "Cabin Ready" to
flight crew via interphone
What is the "Prepare for take-off signal" from flight deck? - ANSWER-Just before take-off, the flight
crew will flash the seat belt sign OFF/ON with an audible sound. This signals that the aircraft is about
to enter the runway and the takeoff roll can be expected very soon (10-60 seconds).
What is the "Prepare for landing signal" from flight deck? - ANSWER-To prepare for landing, the
flight crew will order over the PA:
"CABIN CREW BE SEATED FOR LANDING"
(Given at least two minutes before landing).
What command will the SCCM give after closing the doors and airbridge/stairs have been detached
from the aircraft? - ANSWER-"CABIN CREW ARM SLIDES, CROSS CHECK AND REPORT"
, How is cross checking done after the command: "Cabin crew arm slides, cross-check and report"? -
ANSWER-When both AFT doors have been cross-checked CCM 2 will report on PA: "Slides
armed/disarmed and cross-checked"
When is a manual safety demo performed? - ANSWER-Prior to each flight, the CCM shall conduct
a complete safety demonstration. This briefing will be provided by a manual safety demonstration. It
shall be conducted when all passengers are seated. Passengers should not be standing at this time.
What is the normal safety demo positions? - ANSWER-- SCCM : Row 1
- CCM 2 : Monitors cabinAnnouncement from AFT Galley
- CCM 3 : Row 22
(2nd overwing exit when reduced crew)
- CCM 4 : Row 11
- CCM 5 : (No Demo - AFT Galley)
What is 30 seconds review? - ANSWER-CCMs must sit on their jump seats in the correct position.
CCMs must not read, eat, chat or engage in other distractions from duty. From their seated position
CCMs shall monitor activity and conditions both inside and outside the aircraft.
Who can sit by the emergency exits? - ANSWER-Only those passengers who are considered to be
physically capable of opening overwing exits must be seated there.
What is the age limit on the over-wing exits, window seats? - ANSWER-16 Years old
What is the age limit on the over-wing exits, middle seats and aisle seat? - ANSWER-12 years old
What brief should the over-wing exit passengers get and who performs that brief? - ANSWER-
Passengers seated at overwing exits should be briefed by CCM 4 (CCM 3 if three on board).
- Acceptance:
Confirm that the passenger is willing to assist if needed
- Operation:
When and how to open the exit
