The total time it takes to complete a business process, from start to finish, is
called its ________ time. - ANSWER cycle
The business value of an effective supply chain management system includes all
of the following except: - ANSWER improved delivery service
A scheduling system for minimizing inventory by having components arrive
exactly at the moment they are needed and finished goods shipped as soon as
they leave the assembly line best describes a ________ strategy - ANSWER
just-in-time
Selling a customer with a checking account a home improvement loan is an
example of: - ANSWER cross-selling
The difference between push- and pull-based models is summarized by which
of the following slogans? - ANSWER make what we sell, not sell what we
make
Which metric is based on the relationship between the revenue produced by a
specific customer, the expenses incurred in acquiring and servicing that
customer, and the expected life of the relationship between the customer and the
company? - ANSWER customer lifetime value
Which of the following tools is used to analyze customer buying patterns? -
ANSWER Analytical CRM
Marketing modules in CRM systems provide tools for all of the following
except: - ANSWER assigning and managing customer service requests
Which of the following customer relationship management applications
provides analysis of customer data? - ANSWER analytical CRM
, Why isn't overstocking warehouses an effective solution for a problem of low
availability? - ANSWER It increases inventory costs
Which of the following enables a firm to generate demand forecasts for a
product and to develop sourcing and manufacturing plans for that product? -
ANSWER supply chain planning system
The bullwhip effect can be countered by: - ANSWER reducing information
uncertainty
Using social networking tools to converse with customers is called: -
ANSWER social CRM
Which of the following manages the flow of products through distribution
centers and warehouses to ensure that products are delivered to the right
locations in the most efficient manner? - ANSWER Supply chain execution
system
Distribution and delivery of products to retailers is part of the: - ANSWER
downstream portion of the supply chain
________ software modules seek to enhance collaboration between a company
and its selling partners. - ANSWER PRM
Which of the following enables a company to tailor a particular aspect of
enterprise software to the way a company does business? - ANSWER
Middleware
Uncertainties in the supply chain often lead to: - ANSWER increases in
inventory across all tiers
Supply chain software can be classified as either supply chain ________
systems or supply chain ________ systems. - ANSWER Planning; execution
Which of the following statements about enterprise applications is not true? -
ANSWER Enterprise applications are best implemented when few changes in
business processes are required.
called its ________ time. - ANSWER cycle
The business value of an effective supply chain management system includes all
of the following except: - ANSWER improved delivery service
A scheduling system for minimizing inventory by having components arrive
exactly at the moment they are needed and finished goods shipped as soon as
they leave the assembly line best describes a ________ strategy - ANSWER
just-in-time
Selling a customer with a checking account a home improvement loan is an
example of: - ANSWER cross-selling
The difference between push- and pull-based models is summarized by which
of the following slogans? - ANSWER make what we sell, not sell what we
make
Which metric is based on the relationship between the revenue produced by a
specific customer, the expenses incurred in acquiring and servicing that
customer, and the expected life of the relationship between the customer and the
company? - ANSWER customer lifetime value
Which of the following tools is used to analyze customer buying patterns? -
ANSWER Analytical CRM
Marketing modules in CRM systems provide tools for all of the following
except: - ANSWER assigning and managing customer service requests
Which of the following customer relationship management applications
provides analysis of customer data? - ANSWER analytical CRM
, Why isn't overstocking warehouses an effective solution for a problem of low
availability? - ANSWER It increases inventory costs
Which of the following enables a firm to generate demand forecasts for a
product and to develop sourcing and manufacturing plans for that product? -
ANSWER supply chain planning system
The bullwhip effect can be countered by: - ANSWER reducing information
uncertainty
Using social networking tools to converse with customers is called: -
ANSWER social CRM
Which of the following manages the flow of products through distribution
centers and warehouses to ensure that products are delivered to the right
locations in the most efficient manner? - ANSWER Supply chain execution
system
Distribution and delivery of products to retailers is part of the: - ANSWER
downstream portion of the supply chain
________ software modules seek to enhance collaboration between a company
and its selling partners. - ANSWER PRM
Which of the following enables a company to tailor a particular aspect of
enterprise software to the way a company does business? - ANSWER
Middleware
Uncertainties in the supply chain often lead to: - ANSWER increases in
inventory across all tiers
Supply chain software can be classified as either supply chain ________
systems or supply chain ________ systems. - ANSWER Planning; execution
Which of the following statements about enterprise applications is not true? -
ANSWER Enterprise applications are best implemented when few changes in
business processes are required.
