Operations and Supply Chain Management, 17th Edition By Jacobs and Chase | SOLUTIONS MANUAL

OperationsjandjSupplyjChainjManagement

SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




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, OperationsjandjSupplyjChainjManagement

 TABLEjOFjCONTENTS
Chapterj1:jIntroduction

Chapterj2:jStrategy

Chapterj3:jDesignjofjProductsjandjServices

Chapterj4:jProjects

Chapterj5:jStrategicjCapacityjManagement

Chapterj6:jLearningjCurves

Chapterj7:jManufacturingjProcesses

Chapterj8:jFacilityjLayout

Chapterj9:jServicejProcesses

Chapterj10:jWaitingjLinejAnalysisjandjSimulation

Chapterj11:jProcessjDesignjandjAnalysis

Chapterj12:jQualityjManagement

Chapterj13:jStatisticaljQualityjControl

Chapterj14:jLeanjSupplyjChains

Chapterj15:jLogisticsjandjDistributionjManagement

Chapterj16:jGlobaljSourcingjandjProcurement

Chapterj17:jThejInternetjofjThingsjandjERP

Chapterj18:jForecasting

Chapterj19:jSalesjandjOperationsjPlanning

Chapterj20:jInventoryjManagement

Chapterj21:jMaterialjRequirementsjPlanning

Chapterj22:jWorkcenterjScheduling
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, OperationsjandjSupplyjChainjManagement



CHAPTERj1

OPERATIONSjANDjSUPPLYjCHAINjMANAGEMENT

DiscussionjQuestions
1. UsingjExhibitj1.3jasjajmodel,jdescribejthejsource-make-deliver-
returnjrelationshipsjinjthejfollowingjsystems:

a. Anjairline
Source:j Aircraftjmanufacturer,jin-flightjfood,jrepairjparts,jcomputerjsystems
Make:jAircraftjandjflightjcrewjscheduling,jgroundjservicesjprovidedjatjairports,jaircraf
tjmaintenancejandjrepair
Deliver:jOutboundjandjarrivingjpassengerjservice,jbaggagejhandlingjRet
urn:jResolvejanyjpost-servicejissuesjsuchjasjlostjorjdamagedjluggage

b. Anjautomobilejmanufacturer
Source:j Suppliersjofjcomponentsjandjrawjmaterials
Make:jManufacturingjofjvehiclesjandjcomponentsjorjsubassembliesjtojbejsoldjasjsparej
parts
Deliver:jDeliveryjtojandjsalesjfromjdealerships,jdeliveryjofjsparejpartsjtojthejwholesal
ejsystem
Return:j Warrantyjandjrecalljrepairs,jtrade-ins

c. Ajhospital
Source:jMedicaljsupplies,jcleaningjservices,jdisposaljservices,jfoodjservices,jqualifiedjpe
rsonnel
Make:j Inpatientjrooms,joutpatientjclinics,jemergencyjroom,joperatingjrooms
Deliver:jSchedulingjpatients,jprovidingjtreatment,jambulancejservice,jfamilyjcounselin
gjReturn:jBillingjerrors,jfollowjupjvisits

d. Anjinsurancejcompany
Source:j Suppliesjneededjforjthejoffice,junderwriters,jlegaljauthorityjtojoperate




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, OperationsjandjSupplyjChainjManagement



Make:jEstablishjpolicyjguidelinesjandjpricing,jfieldjagent/representativejandjfacilityjn
etwork,jdevelopjInternetjservicejcapabilities,jestablishjpreferredjvehiclejrepairjservicej
network
Deliver:jMeetjwithjandjadvisejclients,jwritejpolicies,jprocessjandjpayjclaim
sjReturn:j refundjofjoverpayments


2. Definejthejservicejpackagejofjyourjcollegejorjuniversity.jWhatjisjitsjstrongestjelement?jWhatjisji
tsjweakestjone?

Thejcategoriesjwithjexamplesjare:
Supportingjfacilityj-
jlocation,jbuildings,jlabs,jparkingjFacilitatingjgoodsj–
jclassjschedules,jcomputers,jbooks,jchalk
Explicitjservicesj–
jclassesjwithjqualifiedjinstructors,jplacementjofficesjImplicitjservicesj
–jstatusjandjreputationj(e.g.,jIvyjLeaguejschools)

AtjIndianajUniversityjandjthejUniversityjofjSouthernjCalifornia,jamongjtheirjstrongestjelem
entsjarejtheirjbusinessjschoolsjandjtheirjOperationsjManagementjprogramsj(ofjcourse).jBot
hjalsojhavejveryjdedicatedjalumnijnetworks.jAjweakjelementjofjIndianajUniversityjisjitsjwea
kjfootballjprogram;jforjUSC,jweakjelementsjarejon-campusjparkingjandjhousing.

3. Whatjservicejindustryjhasjimpressedjyoujthejmostjwithjitsjinnovativeness?

Ourjvotejgoesjtojcruisejlinesjwhichjhavejintroducedjsuchjonboardjinnovationsjasjwavejmac
hinesjforjbellyjboardingjandjrockjclimbingjwalls,jasjwelljasjalljsortsjofjotherjamenitiesjtojkee
pjcruisersjinvolved.j Thejindustryjisjdoingjrecordjbusinessjasjwell.

SomejofjthejstandoutjcompaniesjinjlessjinnovativejindustriesjarejBankjofjAmericaj(hasjajform
alizedjresearchjprogramjtojtryjoutjnewjcustomerjservices/amenitiesjsuchjasjvideojscreensjinjn
extjtojtellerjlines),jIntuitj(e.g.,jputtingjQuickenjmoneyjmanagementjsoftwarejonline),jIkea,jJetB
luejAirlines,jandjProgressivejInsurancej(discussedjlaterjinjthejbook).

4. Whatjisjproduct-servicejbundlingjandjwhatjarejthejbenefitsjtojcustomers?

Product-servicejbundlingjisjaddingjValue-
addedjservicesjtojajfirm’sjproductjofferingsjtojcreatejmorejvaluejforjthejcustomer.jThisjprovid
esjbenefitsjinjtwojareas.jFirst,jthisjdifferentiatesjthejorganizationjfromjthejcompetition.jSecon
dly,jthesejservicesjtiejcustomersjtojthejorganizationjinjajpositivejway.jAlternatively,jbundlingj
canjalsojinvolvejaddingjproductsjtojajservice,jforjexample,jaddingjthejsalejofjconveniencejite
msjandjsnacksjatjajhotel.

5. Whatjisjthejdifferencejbetweenjajservicejandjajgood?

Ajservicejisjanjintangiblejprocessj(youjcan’tjholdjitjinjyourjhands),jwhilejajgoodjisjthejphysica
ljoutputjofjajprocess.

6. Lookjatjthejjobjpostingsjatjhttp://www.indeed.comjandjevaluatejthejopportunitiesjforja
njOSMjmajorjwithjseveraljyearsjofjexperience.
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