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Exam (elaborations)

CMAA EXAM MODULE 2 (COMMUNICATION AND PROFESSIONALISM) QUESTIONS WITH CORRECT ANSWERS 2025

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CMAA EXAM MODULE 2 (COMMUNICATION AND PROFESSIONALISM) QUESTIONS WITH CORRECT ANSWERS 2025

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Institution
Cmaa
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Uploaded on
January 24, 2025
Number of pages
3
Written in
2024/2025
Type
Exam (elaborations)
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Questions & answers

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  • cmaa exam module 2 communication and professional

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CMAA EXAM: MODULE 2 (COMMUNICATION
AND PROFESSIONALISM) QUESTIONS
WITH CORRECT ANSWERS 2025
ANpatientNapproachesNaNMAANatNtheNreceptionNdeskNandNexpressesNconcernNaboutNtheirNlongNwait.NWhic
hNofNtheNfollowingNactionsNbyNtheNassistantNdemonstratesNactiveNlistening?N-NCORRECTNANSWERN-
NoddingNtheNheadNandNgivingNgoodNeyeNcontact



ANMAANnoticesNanotherNassistantNarrivingNtoNworkN15NminsNlateNandNsays,N"Wow.NSoNgladNyouNdecidedNto
NjoinNusNtoday."NWhichNofNtheNfollowingNcommunicationNstylesNisNtheNassistantNdisplaying?N-

NCORRECTNANSWERN-Passive-Aggressive




ANMAANisNspeakingNwithNaNpatientNwhoNhasNarrivedNtoNtakeNaNscheduledNpregnancyNtest.NTheNpatientNapp
earsNvisiblyNupsetNandNstates,N"INthinkNINmightNbeNpregnant."NWhichNofNtheNfollowingNresponsesNshouldNth
eNassistantNmake?N-NCORRECTNANSWERN-"INcanNseeNthatNyouNareNworried.NINhopeNyou'reNdoingNokay."



ANMAANisNcheckingNinNaNpatientNwhenNtheNassistantNrealizesNthatNtheNpatientNdoesNnotNhaveNanNappointm
entNscheduled.NWhenNinformedNofNthis,NtheNpatientNbecomesNangryNandNdemandsNtoNbeNseenNbyNtheNpro
vider.NWhichNofNtheNfollowingNactionsNshouldNtheNassistantNtake?N-NCORRECTNANSWERN-
ApologizeNtoNtheNpatientNaboutNtheNmistakeNandNattemptNtoNredirectNtheNpatient



ANMAANisNspeakingNwithNaNpatientNwhoNbecomesNupsetNaboutNtheNdeductibleNamountNdue.NTheNpatientNy
ellsNthatNtheirNpolicyNdoesNnotNhaveNaNdeductibleNandNthatNtheyNmustNwriteNoffNtheNamountNbecauseNtheN
patientNdoesNnotNhaveNtheNmoneyNtoNpayNforNit.NWhichNofNtheNfollowingNactionsNshouldNtheNassistantNtak
e?N-NCORRECTNANSWERN-
CalmlyNtellNtheNpatientNthatNaNmanagerNwillNevaluateNtheNsituationNandNspeakNwithNtheNpatient.



UponNcheckout,NaNpatientNstatesNtoNaNMAANthatNtheyNjustNfoundNoutNtheyNhaveNcancer.NWhichNofNtheNfoll
owingNcommunicationNapproachesNshouldNtheNassistantNuse?N-NCORRECTNANSWERN-
ExpressNempathyNforNtheNpatient'sNsituationNandNallowNthemNtoNexpressNthemselves



WhichNofNtheNfollowingNisNanNexampleNofNaNnonverbalNcommunicationNcue?N-NCORRECTNANSWERN-
LookingNatNtheNfloorNduringNconversations
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