PGA PGM 3.0 LEVEL 2 GOLF OPS /
STUDY GUIDE ACTUAL EXAM / 550 QUESTIONS &
COMPLETE ANSWERS / ALREADY GRADED A+ /
2025.
Terms in this set (549)
the vision Core Values and True
mission statement of a golf
facility should be developed
concurrently
with establishing a facility wide
business plan that concludes
concrete goals and strategies
for meeting them.
Proper business planning and False
operations alignment directs
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
What department is The Golf operation
considered the core unit of
most facilities?
, facility type, geographic locale, customer base, business
What is one of the objectives and goals, strategies
descriptive/directional
elements of the facility's
business that need to be in
place before the golf
operation is defined?
Policies and procedures are Systems
part of which support
element of the golf
operations organization?
What is the most accurate Alignment - the golf operation must correspond with the
description of the facility's business plan.
relationship between the
facility's business plan and
the golf operation?
What is the principal focus of providing high-quality playing experiences and customer
golf operations? service in line with the core values, vision and mission of the
organization
Stakeholders, owners, and False
boards are positioned at the
bottom of a traditional
organization chart (T/F)
From a functional Financial resource, they can extend credit and work out
perspective, a vendor is arrangements that are quite valuable for a Golf
what kind of resource?
Operation
What combination of Involving and Supporting
interaction strategies would
be the first choice for
promoting a positive facility-
wide culture?
What must exist for a facility Communication and openness to change
to have a positive culture?
,What would a typical Basic responsibilities and the relationships between an operation's
organizational chart of a functional areas.
golf operation show?
In what way is time related It must be reasonably accounted for and allocated appropriately,
to other resources? and is tied to every other resource.
What is the most likely The size of the facility, the number of services offered to
determinant of the customers , and the type of facility and its mission.
complexity of a facility's
organization chart?
What are examples of Facility reserves, outside sources of investment, vendors,
financial resources? banks, the physical property, membership,
Staff is considered a tangible True
facility resource?
(T/F)
What intangible resource is culture
key to enabling and
facilitating peak
performance?
How can a facility foster a encourage open discussion and input , provide tools to
culture of improvement? positively impact operation
"Identify staffing needs" is True
one of the staffmanagement
roles in running a golf
operation.
(T/F)
Job descriptions should True
identify the skills necessary
to accomplish the tasks
associated with each
position. (T/F)
, True
High-performance
profiling is a tool that can be
used to communicate a
uniform set of facility-wide
expectations for all
employees
interviewing current Look at job descriptions and high-performance profiles
employees is the first step in and checking whether everyone is trained in job-specific
determining current training skills
needs.
Self assessments are an True
appropriate means for
facility staff to align their
personal goals with
business goals.
Self assessments are most during the evaluation phase
useful during the hiring
process.
New teachers observed the False
lead instructor at a golf
facility conduct a short game
clinic. This is an example of
external staff training. (T/F)
What are tasks associated Implement cross-training, shared
with the "plan for functions/responsibilities, ensure several staff can perform
succession" key operational tasks, articulate career paths within the
staffmanagement role facility's business
managers have in running a
golf operation?
STUDY GUIDE ACTUAL EXAM / 550 QUESTIONS &
COMPLETE ANSWERS / ALREADY GRADED A+ /
2025.
Terms in this set (549)
the vision Core Values and True
mission statement of a golf
facility should be developed
concurrently
with establishing a facility wide
business plan that concludes
concrete goals and strategies
for meeting them.
Proper business planning and False
operations alignment directs
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
What department is The Golf operation
considered the core unit of
most facilities?
, facility type, geographic locale, customer base, business
What is one of the objectives and goals, strategies
descriptive/directional
elements of the facility's
business that need to be in
place before the golf
operation is defined?
Policies and procedures are Systems
part of which support
element of the golf
operations organization?
What is the most accurate Alignment - the golf operation must correspond with the
description of the facility's business plan.
relationship between the
facility's business plan and
the golf operation?
What is the principal focus of providing high-quality playing experiences and customer
golf operations? service in line with the core values, vision and mission of the
organization
Stakeholders, owners, and False
boards are positioned at the
bottom of a traditional
organization chart (T/F)
From a functional Financial resource, they can extend credit and work out
perspective, a vendor is arrangements that are quite valuable for a Golf
what kind of resource?
Operation
What combination of Involving and Supporting
interaction strategies would
be the first choice for
promoting a positive facility-
wide culture?
What must exist for a facility Communication and openness to change
to have a positive culture?
,What would a typical Basic responsibilities and the relationships between an operation's
organizational chart of a functional areas.
golf operation show?
In what way is time related It must be reasonably accounted for and allocated appropriately,
to other resources? and is tied to every other resource.
What is the most likely The size of the facility, the number of services offered to
determinant of the customers , and the type of facility and its mission.
complexity of a facility's
organization chart?
What are examples of Facility reserves, outside sources of investment, vendors,
financial resources? banks, the physical property, membership,
Staff is considered a tangible True
facility resource?
(T/F)
What intangible resource is culture
key to enabling and
facilitating peak
performance?
How can a facility foster a encourage open discussion and input , provide tools to
culture of improvement? positively impact operation
"Identify staffing needs" is True
one of the staffmanagement
roles in running a golf
operation.
(T/F)
Job descriptions should True
identify the skills necessary
to accomplish the tasks
associated with each
position. (T/F)
, True
High-performance
profiling is a tool that can be
used to communicate a
uniform set of facility-wide
expectations for all
employees
interviewing current Look at job descriptions and high-performance profiles
employees is the first step in and checking whether everyone is trained in job-specific
determining current training skills
needs.
Self assessments are an True
appropriate means for
facility staff to align their
personal goals with
business goals.
Self assessments are most during the evaluation phase
useful during the hiring
process.
New teachers observed the False
lead instructor at a golf
facility conduct a short game
clinic. This is an example of
external staff training. (T/F)
What are tasks associated Implement cross-training, shared
with the "plan for functions/responsibilities, ensure several staff can perform
succession" key operational tasks, articulate career paths within the
staffmanagement role facility's business
managers have in running a
golf operation?
