TACO BELL SHIFT LEADER EXAM QUESTIONS &
100% CORRECT SOLUTIONS-VERIFIED ANSWERS
What does CHAMPS stand for ? - ✔✔Cleanliness, Hospitality, Accuracy, Maintenance,
Product Quality, and Speed With Service.
What is the makeup process ? - ✔✔1. Answer the phone or talk to the guest
2. Apologize and fix the problem without question
3. Surprise and delight using makeup cards
How do you hydrate lettuce ? - ✔✔hydration bottle from black line to black line
What is the CORE order taking process ? - ✔✔1. Customers receive what they
ordered
2. Customers gets extra
3. Food looks full and meets weight targets
4. Food is at right temperature
What is the triple check process ? - ✔✔1. Ocb is the correct order
2. Wrapper marks special items
3. Cashier tells guests how many items are in the bag
What is the 4-step training process ? - ✔✔Prepare- gather necessary tools
Show & Tell- demonstrate task while explaining
Guided Practice- trainer shows you tasks, give positive feedback
, Follow-up - recognize trainee and answer any questions
What is the first thing you do when doing FSA (food safety audit) ? - ✔✔Calibrate
thermometer ( fill 12 oz. cup 1/4 with water, fill to top with ice, wait 1 minute, insert
thermometer into cup, temp should be 2 +/- 32 degrees)
What cold item is always temped when doing FSA ? - ✔✔Tomatoes
When do you do FSA ? - ✔✔Pre-lunch and pre-dinner
When do you wash your hands ? - ✔✔1. Start of shift
2. After breaks
3. After using restroom
4. Switching positions
5. Picking up trash
6. Sweeping
7. Coughing/sneezing
8. Touching face/uniform
9. When in doubt
How do you wash your hands step by step ? - ✔✔1. Wet your hands with hot water
2. Apply soap and make a lather
3. Wash hands and wrists thoroughly for 20 secs.
4. Rinse soap off completely
5. Dry hand with clean paper towel
6. Use paper towel to turn off water
100% CORRECT SOLUTIONS-VERIFIED ANSWERS
What does CHAMPS stand for ? - ✔✔Cleanliness, Hospitality, Accuracy, Maintenance,
Product Quality, and Speed With Service.
What is the makeup process ? - ✔✔1. Answer the phone or talk to the guest
2. Apologize and fix the problem without question
3. Surprise and delight using makeup cards
How do you hydrate lettuce ? - ✔✔hydration bottle from black line to black line
What is the CORE order taking process ? - ✔✔1. Customers receive what they
ordered
2. Customers gets extra
3. Food looks full and meets weight targets
4. Food is at right temperature
What is the triple check process ? - ✔✔1. Ocb is the correct order
2. Wrapper marks special items
3. Cashier tells guests how many items are in the bag
What is the 4-step training process ? - ✔✔Prepare- gather necessary tools
Show & Tell- demonstrate task while explaining
Guided Practice- trainer shows you tasks, give positive feedback
, Follow-up - recognize trainee and answer any questions
What is the first thing you do when doing FSA (food safety audit) ? - ✔✔Calibrate
thermometer ( fill 12 oz. cup 1/4 with water, fill to top with ice, wait 1 minute, insert
thermometer into cup, temp should be 2 +/- 32 degrees)
What cold item is always temped when doing FSA ? - ✔✔Tomatoes
When do you do FSA ? - ✔✔Pre-lunch and pre-dinner
When do you wash your hands ? - ✔✔1. Start of shift
2. After breaks
3. After using restroom
4. Switching positions
5. Picking up trash
6. Sweeping
7. Coughing/sneezing
8. Touching face/uniform
9. When in doubt
How do you wash your hands step by step ? - ✔✔1. Wet your hands with hot water
2. Apply soap and make a lather
3. Wash hands and wrists thoroughly for 20 secs.
4. Rinse soap off completely
5. Dry hand with clean paper towel
6. Use paper towel to turn off water
