WGU C235 Training and Development Study Guide 2025 (Verified Answers) Latest 2025/2026 COMPLETE FREQUENTLY MOST TESTED WITH COMPLETE SOLUTION /GET IT 100% ACCURATE!(Graded A+)

WGU C235 - Training and Development Study Guide

(Verified Answers)



1. Organization: A social unit of people structured and managed to meet a need or pur
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sue collective goals
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2. Human Resource Management: Entire set of activities used by an organization to al
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ign its human capital with organizational objectives and strategies
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3. Examples of Intangible Resources: Human Capital So
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cial Capital
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Intellectual Capital Organi
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zational Capability
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4. Human Capital: Tacit knowledge
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Education and experience
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Work-related know-how g




5. Social Capital: Corporate Culture M
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anagement philosophy Coaching/men
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toring relationships
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,Informal networking systems
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6. Intellectual Capital: Patents and trade secrets C
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opyrights
Intellectual property g




7. Organizational Capability: Bring new products to market quickly A
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bsorb and integrate other cultures in a merger
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Identify customer needs and respond directly to them Continuously i
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mprove production processes to drive down costs
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8. How is training and development strategically important in an organiza-
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tion?: By creating value for customers through training
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Increase shareholder returns by investing in training and development Creating a
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competitive advantage through human capital
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9. Differentiate between Training and Development: Training: Learning that is pla
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nned by the organization and designed so as to further organizational objectives Develo
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pment: Training that is longer-
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term in focus, designed to help employees prepare for future jobs
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10. What is an intangible asset on which a company can build a sustainable comp
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etitive advantage by providing training regarding tacit knowledge in an effort to
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differentiate itself in a strategic way?: Human Capital
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11. Orientation: The first common training that new hires go. New employees are
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,exposed to the expectations the organization has for them, key policies and pro-
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cedures relevant to them, the basic business model under which the organization opera
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tes in order to be successful, the variety and types of co-
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workers present on the job, and other aspects of organizational life.
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, 12. Which activity is the human resource dept performing by offering a series of p
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rograms and activities that include orientation, diversity, and total quality mana
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gement?: Training g




13. What is a direct benefit of a new employee orientation program?: Increased em
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ployee retention g




14. ADDIE model of training and development: A common framework for training a
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nd development where the five steps in the model are Assessment, Design, Developme
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nt, Implementation, and Evaluation.
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15. What does the ADDIE model suggest?: A continuous cycle wherein the results of ev
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aluation from one training program become part of the assessment of needs for the nex
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t program g




Based on the belief that the training is most effective when it provides learners with a cl
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ear statement of what they must be able to do as a result of training and how their perfor
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mance will be evaluated g g g




16. What is sustainable competitive advantage built upon?: Intangible re-
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g sources, such as organizational capabilities, processes, systems, attributes, and kno
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wledge and information controlled by the firm
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17. Copyright Act 1976: Protects the authors of "original works" from others who w
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ould use their work unlawfully
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