USPS: EXAM 421 PSE WINDOW TRAINING 2025 STUDY GUIDE Latest 2025/2026 COMPLETE FREQUENTLY MOST TESTED QUESTIONS WITH COMPLETE SOLUTION /GET IT 100% ACCURATE!(Graded A+)

USPS: EXAM 421 PSE WINDOW TRAINING
STUDY GUIDE QUESTIONS AND VERIFIED ANSWERS / A+



1. ssda sales and services distribution associate: performs many of the s
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ame duties of an SSA; however, they also support the back office distribution fu
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nctions


2. lobby assistant: helps customers identify mailing needs, ensures customers com
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plete required forms before they reach the window, and answers customer questio
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ns


3. LSSA lead sales and services associate: maintains a comprehensive working knowl
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edge of regulations ruling policy and procedures relating to all phases of retail services. p
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rovides technical guidance to retail employees assigned to the unit, informing them of ch
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anges ir clarifications in policies, procedures, operations, or regulations.
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4. postmaster/ Manager: business leaders and community anchors that make local con
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tacts the postal service needs to increase its share of the shipping market
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5. SSA other sales and services associates: your teammates. you support each oth
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er by ensuring the correct processes are followed and customers needs are met.
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6. supervisors: responsible for ensuring that employees are properly trained and
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g well informed.
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, 7. Types of communication: verbal and nonverbal
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8. SOLAR: pertains to actively attending S-
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gsquarely face the person g g g




O- open your posture
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L- lean towards the sender E-
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geye contact g




R- relax while attending
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9. 6 retail moments that matter: 1. deliver your first impression
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2. act with courtesy and urgency
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3. keeping it clean g g




4. delivering the pride inside g g g g




5 transition from back to fro
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nt
5. solutions are your specialty g g g




10. G.I.S.T.: G. greet g g




I. Inquire
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S. suggest
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T.thank g




11. HAZMAT question: does this item contain anything liquid, fragile, perishable
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or potentially hazardous such as lithium batteries or perfume
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,12. custody: postal service employees operate under a mandate to protect and pres
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erve the mail placed in its
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13. failing to deliver the mail: a violation of the security and sanctity of the mail
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, 14. deliver a first impression: the first opportunity for a SSA to start the custo
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mer experience on a positive note
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15. Non-
verbal communication: the type of communication that can enhance or cont
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radict messages g




16. G.I.S.T.: the approach an SSA can use to engage our customers and ensure their nee
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ds are met g g




17. flexibility test: for a mailpiece to be considered a flat-
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sized mailpiece it must pass this test
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18. instills customer confidence: one of the core responsibilities of the Postal servi
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ce is maintaining the security and sanctity of the mail which does what for customers
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?



19. successful sales transactions occur when the SSA: makes an informed mu
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tual decision with the customer on products and services
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20. what is the most positive way to impact customer perception of the Post Office?
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provide excellent customer service
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