USPS EXAM 421 POSTAL WINDOW EXAMg g g g g g
QUESTIONS AND VERIFIED ANSWERS / g g g g g
A+ GRADE g
1. ssda
ANS: performs many of the same duties of an SSA; however, they also support t
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he back office distribution functions
g g g g
2. lobby assistant g
ANS: helps customers identify mailing needs, ensures customers complete required form
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s before they reach the window, and answers customer questions
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3. LSSA
ANS: maintains a comprehensive working knowledge of regulations ruling policy and p
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rocedures relating to all phases of retail services. provides technical guidance to retail e
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mployees assigned to the unit, informing them of changes ir clarifications in policies, pr
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ocedures, operations, or regulations.
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4. postmaster/ Manager g
ANS: business leaders and community anchors that make local contacts the postal service n
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eeds to increase its share of the shipping market
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1g/g6
,5. SSA
ANS: your teammates. you support each other by ensuring the correct processes are follow
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ed and customers needs are met.
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6. supervisors
ANS: responsible for ensuring that employees are properly trained and well informed.
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7. Types of communication g g
ANS: verbal and nonverbal7ooo ou i9
g g g g g
8. SOLAR
ANS: pertains to actively attending S
g g g g g
- squarely face the person
g g g g
O- open your posture
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L- lean towards the sender E-
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eye contact
g g
R- relax while attending
g g g
9. 6 retail moments that matter A
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NS: 1. deliver your first impression
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2. act with courtesy and urgency
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3. keeping it clean g g
4. delivering the pride inside g g g g
5 transition from back to fro
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nt
2g/g6
,5. solutions are your specialty g g g
3g/g6
QUESTIONS AND VERIFIED ANSWERS / g g g g g
A+ GRADE g
1. ssda
ANS: performs many of the same duties of an SSA; however, they also support t
g g g g g g g g g g g g g g
he back office distribution functions
g g g g
2. lobby assistant g
ANS: helps customers identify mailing needs, ensures customers complete required form
g g g g g g g g g g
s before they reach the window, and answers customer questions
g g g g g g g g g
3. LSSA
ANS: maintains a comprehensive working knowledge of regulations ruling policy and p
g g g g g g g g g g g
rocedures relating to all phases of retail services. provides technical guidance to retail e
g g g g g g g g g g g g g
mployees assigned to the unit, informing them of changes ir clarifications in policies, pr
g g g g g g g g g g g g g
ocedures, operations, or regulations.
g g g
4. postmaster/ Manager g
ANS: business leaders and community anchors that make local contacts the postal service n
g g g g g g g g g g g g g
eeds to increase its share of the shipping market
g g g g g g g g
1g/g6
,5. SSA
ANS: your teammates. you support each other by ensuring the correct processes are follow
g g g g g g g g g g g g g
ed and customers needs are met.
g g g g g
6. supervisors
ANS: responsible for ensuring that employees are properly trained and well informed.
g g g g g g g g g g g
7. Types of communication g g
ANS: verbal and nonverbal7ooo ou i9
g g g g g
8. SOLAR
ANS: pertains to actively attending S
g g g g g
- squarely face the person
g g g g
O- open your posture
g g g
L- lean towards the sender E-
g g g g g
eye contact
g g
R- relax while attending
g g g
9. 6 retail moments that matter A
g g g g g
NS: 1. deliver your first impression
g g g g g
2. act with courtesy and urgency
g g g g
3. keeping it clean g g
4. delivering the pride inside g g g g
5 transition from back to fro
g g g g g
nt
2g/g6
,5. solutions are your specialty g g g
3g/g6
