Professional Payroll Skills and
Responsibilities Exam Questions and
Answers 100% Pass
The payroll departments product should be - ✔✔timely
accurate
include good customer service
Customer Service is - ✔✔problem solving, soothing the irate, reassuring the timid and
even sometimes "pulling a rabbit out of a hat"
Five principles associated with optimum customer service in payroll - ✔✔-reliability
-responsiveness
-assurance
-empathy
-tangibles
Reliability - ✔✔the ability to provide what was promised dependably and accurately
Katelyn Whitman, All Rights Reserved © 2025 1
, When a commitment to a process is made it should be - ✔✔realistic and attainable
Responsiveness - ✔✔the willingness to help customers promptly
Assurance - ✔✔knowledge and courtsey you show to your customers and your ability
to convey trust, competence and confidence
Empathy - ✔✔the degree of caring and individual attention shown to your customers
Tangibles - ✔✔the physical facilities and equipment and your own, as well as others,
appearance
Compliance - ✔✔acting in accordance with a direct request from another person or
group; requires coordination of regulations
Confidentiality - ✔✔the act of holding information in confidence, not to be released to
unauthorized individuals
Employees' privacy rights are governed by - ✔✔federal and state law and company
policy
Whistleblower Policy - ✔✔are critical tools for protecting individuals who report
activities believed to be illegal, dishonest, unethical, or otherwise improper; policy is
committed to protecting employees who has made a protected disclosure without
retaliation from the employer
Katelyn Whitman, All Rights Reserved © 2025 2
Responsibilities Exam Questions and
Answers 100% Pass
The payroll departments product should be - ✔✔timely
accurate
include good customer service
Customer Service is - ✔✔problem solving, soothing the irate, reassuring the timid and
even sometimes "pulling a rabbit out of a hat"
Five principles associated with optimum customer service in payroll - ✔✔-reliability
-responsiveness
-assurance
-empathy
-tangibles
Reliability - ✔✔the ability to provide what was promised dependably and accurately
Katelyn Whitman, All Rights Reserved © 2025 1
, When a commitment to a process is made it should be - ✔✔realistic and attainable
Responsiveness - ✔✔the willingness to help customers promptly
Assurance - ✔✔knowledge and courtsey you show to your customers and your ability
to convey trust, competence and confidence
Empathy - ✔✔the degree of caring and individual attention shown to your customers
Tangibles - ✔✔the physical facilities and equipment and your own, as well as others,
appearance
Compliance - ✔✔acting in accordance with a direct request from another person or
group; requires coordination of regulations
Confidentiality - ✔✔the act of holding information in confidence, not to be released to
unauthorized individuals
Employees' privacy rights are governed by - ✔✔federal and state law and company
policy
Whistleblower Policy - ✔✔are critical tools for protecting individuals who report
activities believed to be illegal, dishonest, unethical, or otherwise improper; policy is
committed to protecting employees who has made a protected disclosure without
retaliation from the employer
Katelyn Whitman, All Rights Reserved © 2025 2
