EXAM QUESTIONS AND ANSWERS
100% PASS
In addition to skills and experience, which of the following personal traits should you
use to help students learn? - ✔✔Knowledge
Which of the following is NOT an internal barrier to effective communication? -
✔✔Temperature
What is the purpose of feedback in communications? - ✔✔Ensure understanding
Which of the following barriers is one of the greatest obstacles to effective
communications? - ✔✔Fear
Listening is an active process that must be learned. Which of the following student
responses helps this learning process? - ✔✔Concentration and attention
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, Raised hands and relevant questions are sure signs of which of the following listening
factors? - ✔✔Effective communication
Spoken words alone account for what percentage of the impact of a message? - ✔✔7%
The use of understandable speech describes which of the following delivery
techniques? - ✔✔Articulation
In your instructor delivery, you should avoid which of the following manners of
speaking - ✔✔Mumbling
What is the normal words-per-minute rate of speech delivery? - ✔✔75 - 100 - Wrong
100 - 125 - Wrong
Which of the following elements concerns the correct usage of the spoken or written
word? - ✔✔Grammer
Which of the following communication skills involves a change in the normal pitch or
tone of your voice? - ✔✔Inflection
Which of the following teaching techniques combines volume with vitality and
conviction? - ✔✔Feedback
What is the most powerful element of instructor presence in front of a class? - ✔✔Direct
eye contact
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