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Post-Dispatch Instructions (PDIs) are: - ✔✔Basic-level instructions given to the caller
by the EMD immediately after initiating dispatch. These are core specific treatments,
warnings or advice
Dispatch Life Support (DLS) - ✔✔Providing care and Links to appropriate PAI or exit
instructions.
Axioms - ✔✔Important features that are the basis of many decision-making processes
prior to dispatching
Agonal Breathing - ✔✔Ineffective, deteriorating breathing pattern that lingers after the
heart has stopped. irregular, gasping breaths that precedes death.
6 Roles of EMD - ✔✔Life Support Instruction provider
Field Communications
Logistics Coordinator
Life Impactor
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,Triage
Telephone Interrogator
Four Call Processing Objectives - ✔✔1. Safety
2. System Response
3. Patient Care
4. Information for responders
Words in Capital letters - ✔✔A definition is available for the word
5 Primary components of MPDS - ✔✔1. Case Entry Protocol
2. Chief Complaint Protocol
3. Diagnostic and Instructional Tools
4. Pre-Arrival Instructions
5. Case Exit Protocols
6 Primary components of Chief Complaint Protocols - ✔✔1. Key Questions
2. Determinant Descriptors
3. Post Dispatch Instructions (PDI)
4. Critical EMD Info
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, 5. DLS Links
6. Additional Info
The Four Commandments of the EMD - ✔✔1. Chief Complaint
2. Age
3. Status of Consciousness
4. Status of Breathing
Four Priority symptoms - ✔✔1. Abnormal Breathing
2. Chest Pain / Discomfort
3. Decrease level of consciousness
4. SERIOUS Haemorrhage
Name some techniques for a child caller - ✔✔1. Ask to speak to an adult (if child unable
to answer questions(
2. Go to child's level
3. Determine correct address
4. Determine callback nnumber
5. Tell child to stay on phone.
Repetitive Persistance - ✔✔Explaining an action and reason
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