Emergency Medical Dispatch Study
Guide Questions and Answers 100%
Pass
BLS Hot - ✔✔A resource with basic life support capability, dispatched and told to
respond in an emergency response mode.
Full Response - ✔✔When "everything rolls" using the emergency response mode.
BLS Cold - ✔✔A resource with basic life support capability, dispatched and told to
respond in a normal response mode
ALS Hot - ✔✔A resource with advanced life support capability, dispatched and told to
respond in an emergency response mode.
All Callers interrogation - ✔✔Guide card types that can be used on ALL types of 9-1-1
calls
Phase 1 - ✔✔Call-Receiving Activities (Collect). In this phase, an EMD takes an
incoming call and goes through an "All Callers Interrogation" sequence
Katelyn Whitman, All Rights Reserved © 2025 1
, Phase 2 - ✔✔Dispatch Activities (Dispatch). Questioning continues in this phase, and
based on the information gathered during the call-receiving phase, the EMD turns to
the proper guidecard.
Phase 3 - ✔✔Post-Dispatch Activities (Provide). Once resources have been dispatched,
the EMD prepares the caller or patient for the arrival of responding EMS personnel. The
EMD also updates responding personnel with additional information as it is received.
Anaphylactic Shock - ✔✔The most critical allergic reaction that typically manifests
suddenly
ASTM Standards - ✔✔Suggest that 7-10% of calls be reviewed for QA/QI Purposes
Alert level of consciousness - ✔✔The highest level of consciousness. It means the
patient is aware of his or her surroundings. If a patient is determined to be alert, there is
less cause for concern.
Verbal Level of Consciousness - ✔✔The second highest level of consciousness. These
patients are awake only when you talk to or yell at them (verbal stimulus). They tend to
fall asleep unless you constantly talk to them
Pain level of consciousness - ✔✔The second lowest level of consciousness. A person in
this state is only able to be awakened with noxious (painful) stimuli and they require
noxious stimulants to stay awake.
Katelyn Whitman, All Rights Reserved © 2025 2
Guide Questions and Answers 100%
Pass
BLS Hot - ✔✔A resource with basic life support capability, dispatched and told to
respond in an emergency response mode.
Full Response - ✔✔When "everything rolls" using the emergency response mode.
BLS Cold - ✔✔A resource with basic life support capability, dispatched and told to
respond in a normal response mode
ALS Hot - ✔✔A resource with advanced life support capability, dispatched and told to
respond in an emergency response mode.
All Callers interrogation - ✔✔Guide card types that can be used on ALL types of 9-1-1
calls
Phase 1 - ✔✔Call-Receiving Activities (Collect). In this phase, an EMD takes an
incoming call and goes through an "All Callers Interrogation" sequence
Katelyn Whitman, All Rights Reserved © 2025 1
, Phase 2 - ✔✔Dispatch Activities (Dispatch). Questioning continues in this phase, and
based on the information gathered during the call-receiving phase, the EMD turns to
the proper guidecard.
Phase 3 - ✔✔Post-Dispatch Activities (Provide). Once resources have been dispatched,
the EMD prepares the caller or patient for the arrival of responding EMS personnel. The
EMD also updates responding personnel with additional information as it is received.
Anaphylactic Shock - ✔✔The most critical allergic reaction that typically manifests
suddenly
ASTM Standards - ✔✔Suggest that 7-10% of calls be reviewed for QA/QI Purposes
Alert level of consciousness - ✔✔The highest level of consciousness. It means the
patient is aware of his or her surroundings. If a patient is determined to be alert, there is
less cause for concern.
Verbal Level of Consciousness - ✔✔The second highest level of consciousness. These
patients are awake only when you talk to or yell at them (verbal stimulus). They tend to
fall asleep unless you constantly talk to them
Pain level of consciousness - ✔✔The second lowest level of consciousness. A person in
this state is only able to be awakened with noxious (painful) stimuli and they require
noxious stimulants to stay awake.
Katelyn Whitman, All Rights Reserved © 2025 2
