WGU C235 Study Guide Questions with Verified Answers 2025 / 2026 Grade A+ Guarantee

WGU C235 Study Guide
Questions with Verified Answers
Grade A+ Guarantee

1. Analyze how training and development is strategically important in an orga
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nization.: The basic aim of training and development programs is to help the organization a
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chieve its mission and goals by improving individual and ultimately, organizational perform
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ance.



2. Differentiate between training and development.: Training is generally regard-
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ed as an organization's planned effort to facilitate employees' learning of job-
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related knowledge, skills, and competencies for the current job. Development has a more long
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-

term focus represented by formal education, job experiences, relationships and assessments of
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personality and abilities that help employees prepare for future jobs.
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,3. What are the steps of the ADDIE model of training and development.: analy-
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sis, design, development, implementation, and evaluation
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4. Age Discrimination in Employment Act: Law that prohibits discrimination in emplo
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yment against persons age 40 and over. It prohibits disparate treatment where the employer cons
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ciously considers age to be a factor in hiring decisions, with certain exceptions for public safety
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jobs (pilots, bus drivers).
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5. Civil Rights Act.: Law prohibits discrimination in employment practices on the basis o
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f race, color, national origin, religion and sex.
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6. Americans with Disabilities Act: A law that states an employer may not dis-
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criminate against either an applicant or a current employee because he or she was previously
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disabled or appears to be disabled. The key question is whether or not the person can perform
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the "essential job functions" after the employer makes "reasonable accommodations."
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7. Copyright Act: Prohibits printing, duplication, distribution, or vending copies to anoth
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er's literacy, artistic, other creative expression except under certain circum-
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, stances.



8. What are the two traditional approaches to the development of competency m
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odels?: Trainers have focused on the development of skills and educators have focused on t
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he transmission of knowledge.
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9. What are the limiations with each of these approaches?: Competency models sug
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gest that both of these approaches are too narrow in that effective behavior in any job requires
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a combination of skills, knowledge, and other characteristics.
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10. What are the 4 competency stages?: Acquiring, applying, mastering and influ
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encing




11. What two actions are performed to develop a competency model?: (1) Deter
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mining traits of employees who hold that positions(2) Identify the organizations top-
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performing performers (in that role) g g g g




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