©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Customer Service Exam 2 Questions And
Answers 100% Pass.
A burn-in test is the operation of a new PC continuously for 48 to 72 hours to identify obvious
problems or temperature-sensitive components - Answer✔true
A user who presses the wrong sequence of keys in a software program is a victim of ____. -
Answer✔a user mistake
A mismatch between the type of printer connected to a PC and the software printer driver
installed is an example of a ____. - Answer✔configuration problem
Installation of shareware software may conflict with existing software and cause a PC to fail to
operate - Answer✔true
Open source software is developed collaboratively by a loose-knit team of programmers who
agree to improve a software product and make the program freely available to any user. -
Answer✔true
A 48- to 72-hour period during which a PC or component is operated nonstop prior to installation
at a user site is ____. - Answer✔a burn-in test
Most hardware component problems are the result of failures due to incorrect electrical supply to
a PC. - Answer✔false
Network problems are often traceable to ____. - Answer✔some combination of all of these
If a user reinstalls a software package from the original distribution media, they must also install
any patches that had been previously installed to fix bugs. - Answer✔true
Which of these version numbers is likely the most recent version of a software package?
3.6
3
1|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
3.61
3.5A - Answer✔3.61
Some support problems occur because users are poorly trained or do not read the documentation
that came with their PC. - Answer✔true
A PC that operates at some level, but not as efficiently as it should, is called vaporware. -
Answer✔False
Industry agreements that cover how hardware components should communicate with the PC into
which they are installed are called ____. - Answer✔Plug and Play standards
Plug and Play compatible hardware guarantees that users will not experience installation
problems with new or upgraded hardware. - Answer✔false
Network problems are often combinations of hardware, software and operating system problems.
- Answer✔true
Performance problems in a PC are usually due to ____ problems.
hardware
software
both A and B
neither A nor B - Answer✔both A and B
If a PC, over a period of time, takes longer and longer to perform a task such as a File Save
operation, it likely has a ____. - Answer✔performance problem
A new release of a software package generally contains more new features than a new version. -
Answer✔False
Donationware is software which is free to use, but for which the author requests a donation to
support continued development - Answer✔True
Major coding mistakes made by programmers when they write software are called ____. -
Answer✔bugs
2|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Most technology performance problems indicate that a hardware component is about ready to
fail. - Answer✔False
Vendor documentation on software products is generally sufficient for a user or support
specialist to determine the problem when a program malfunctions. - Answer✔False
Freeware is software that can be downloaded without any cost, but users must pay a licensing fee
prior to the use of the program. - Answer✔False
A user who expects a software product to be able to perform a task for which it was not intended
is a victim of a ____. - Answer✔User misunderstanding
Support staff can reduce the likelihood of hardware configuration problems today by purchasing
____. - Answer✔Plug-and-Play-compatible hardware
A software package feature that periodically checks the vendor's website for software updates is
called ____. - Answer✔automatic update
All shareware software is written to conform to industry-wide program development standards
and is compatible with other software on the platforms for which it was developed. -
Answer✔False
The Windows Registry contains hardware and software configuration information that can be
easily modified by end users. - Answer✔False
An upgrade is a new version of an existing program that is sold at a reduced price to owners of a
previous version of the program. - Answer✔true
A patch is a replacement for one or a few modules of a software package intended to fix known
bugs. - Answer✔True
Most hardware component problems are the result of failures due to incorrect electrical supply to
a PC. - Answer✔False
By the time a software package has gone through testing and quality assurance, any remaining
bugs are extremely rare. - Answer✔True
A user who presses the wrong sequence of keys in a software program is a victim of ____. -
Answer✔a user mistake
A new release of a software package generally contains more new features than a new version. -
Answer✔False
Which of these sources of hardware problems is not one of the primary categories that account
for most hardware support problems? - Answer✔Hardware malfunctions
Installation software utilities are capable of examining the hardware configuration to determine
whether the software and hardware are compatible and adjust software settings to match
hardware. - Answer✔True
3|Page
Customer Service Exam 2 Questions And
Answers 100% Pass.
A burn-in test is the operation of a new PC continuously for 48 to 72 hours to identify obvious
problems or temperature-sensitive components - Answer✔true
A user who presses the wrong sequence of keys in a software program is a victim of ____. -
Answer✔a user mistake
A mismatch between the type of printer connected to a PC and the software printer driver
installed is an example of a ____. - Answer✔configuration problem
Installation of shareware software may conflict with existing software and cause a PC to fail to
operate - Answer✔true
Open source software is developed collaboratively by a loose-knit team of programmers who
agree to improve a software product and make the program freely available to any user. -
Answer✔true
A 48- to 72-hour period during which a PC or component is operated nonstop prior to installation
at a user site is ____. - Answer✔a burn-in test
Most hardware component problems are the result of failures due to incorrect electrical supply to
a PC. - Answer✔false
Network problems are often traceable to ____. - Answer✔some combination of all of these
If a user reinstalls a software package from the original distribution media, they must also install
any patches that had been previously installed to fix bugs. - Answer✔true
Which of these version numbers is likely the most recent version of a software package?
3.6
3
1|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
3.61
3.5A - Answer✔3.61
Some support problems occur because users are poorly trained or do not read the documentation
that came with their PC. - Answer✔true
A PC that operates at some level, but not as efficiently as it should, is called vaporware. -
Answer✔False
Industry agreements that cover how hardware components should communicate with the PC into
which they are installed are called ____. - Answer✔Plug and Play standards
Plug and Play compatible hardware guarantees that users will not experience installation
problems with new or upgraded hardware. - Answer✔false
Network problems are often combinations of hardware, software and operating system problems.
- Answer✔true
Performance problems in a PC are usually due to ____ problems.
hardware
software
both A and B
neither A nor B - Answer✔both A and B
If a PC, over a period of time, takes longer and longer to perform a task such as a File Save
operation, it likely has a ____. - Answer✔performance problem
A new release of a software package generally contains more new features than a new version. -
Answer✔False
Donationware is software which is free to use, but for which the author requests a donation to
support continued development - Answer✔True
Major coding mistakes made by programmers when they write software are called ____. -
Answer✔bugs
2|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Most technology performance problems indicate that a hardware component is about ready to
fail. - Answer✔False
Vendor documentation on software products is generally sufficient for a user or support
specialist to determine the problem when a program malfunctions. - Answer✔False
Freeware is software that can be downloaded without any cost, but users must pay a licensing fee
prior to the use of the program. - Answer✔False
A user who expects a software product to be able to perform a task for which it was not intended
is a victim of a ____. - Answer✔User misunderstanding
Support staff can reduce the likelihood of hardware configuration problems today by purchasing
____. - Answer✔Plug-and-Play-compatible hardware
A software package feature that periodically checks the vendor's website for software updates is
called ____. - Answer✔automatic update
All shareware software is written to conform to industry-wide program development standards
and is compatible with other software on the platforms for which it was developed. -
Answer✔False
The Windows Registry contains hardware and software configuration information that can be
easily modified by end users. - Answer✔False
An upgrade is a new version of an existing program that is sold at a reduced price to owners of a
previous version of the program. - Answer✔true
A patch is a replacement for one or a few modules of a software package intended to fix known
bugs. - Answer✔True
Most hardware component problems are the result of failures due to incorrect electrical supply to
a PC. - Answer✔False
By the time a software package has gone through testing and quality assurance, any remaining
bugs are extremely rare. - Answer✔True
A user who presses the wrong sequence of keys in a software program is a victim of ____. -
Answer✔a user mistake
A new release of a software package generally contains more new features than a new version. -
Answer✔False
Which of these sources of hardware problems is not one of the primary categories that account
for most hardware support problems? - Answer✔Hardware malfunctions
Installation software utilities are capable of examining the hardware configuration to determine
whether the software and hardware are compatible and adjust software settings to match
hardware. - Answer✔True
3|Page
