YB CAPSTONE 1 EXAM
(INTRODUCTION TO LEAN TOOLS AND
METHODS (END QUESTIONS)
UNDERSTANDING THE PROBLEM
(END QUESTIONS) ANSWERED
CORRECTLY TO SCORE A+
1 of
91
Term
Which type of question allows people to respond on their own
terms in describing their thoughts and feelings?
A "Probing"
B "Closed-ended"
C "Open-ended"
Give this one a try later!
, A "Coalition" B "added costs."
B "Team Launch." C "Open-ended"
Don't know?
2 of 91
Term
A focus group can be defined as...
A "one-on-one interviews with many people at the same time."
B "in-depth qualitative interviews with a small number of carefully
selected people."
C "a representative sample of a population that is selected to
complete a written survey."
D "beginning the process of designing a product or service with the
needs and expectations of the customer in mind."
Give this one a try later!
A "An improved response to A "Compares steps across products
customer requirements" and identify families"
B "in-depth qualitative
C "Compromise"
interviews with a small number
of carefully selected people."
Don't know?
, 3 of 91
Term
When implementing Lean into office and service areas, one of the
first steps is to fully understand the current business process.
What
Lean Six Sigma tool will help Lean practitioners define their specific
process?
A "The general business policy manual"
B "A process map"
C "Takt Time analysis sheet"
D "Utilization of the 5 Whys thought process"
Give this one a try later!
B "Team Launch." B "A process Map"
B "WOOs" B "current reality tree."
Don't know?
4 of 91
Term
Which statement about Lean implementation is false?
A "when Lean and Six Sigma are combined the results are powerful."
B "Lean minimizes customer value and maximizes waste."
C "Lean promotes shorter cycle times, faster process times, and
, higher quality."
D "Lean implementation is appropriate for office and service
organizations."
Give this one a try later!
D "their commitment to
serving customers and their B "Implementing the Current Value
problem- solving abilities." Stream Map"
B "Plan, Develop, Collect, Analyze, B "Lean minimizes
and Integrate." customer value and
maximizes waste."
Don't know?
5 of 91
Term
A team is looking at its process from the perspective of the material
flow (from the supplier to customer) and information flow (from
customer to supplier). What Lean technique are they using?
A "Root Cause Analysis"
B "5S"
C "Kaizen Event"
D "Value stream Mapping"
Give this one a try later!
(INTRODUCTION TO LEAN TOOLS AND
METHODS (END QUESTIONS)
UNDERSTANDING THE PROBLEM
(END QUESTIONS) ANSWERED
CORRECTLY TO SCORE A+
1 of
91
Term
Which type of question allows people to respond on their own
terms in describing their thoughts and feelings?
A "Probing"
B "Closed-ended"
C "Open-ended"
Give this one a try later!
, A "Coalition" B "added costs."
B "Team Launch." C "Open-ended"
Don't know?
2 of 91
Term
A focus group can be defined as...
A "one-on-one interviews with many people at the same time."
B "in-depth qualitative interviews with a small number of carefully
selected people."
C "a representative sample of a population that is selected to
complete a written survey."
D "beginning the process of designing a product or service with the
needs and expectations of the customer in mind."
Give this one a try later!
A "An improved response to A "Compares steps across products
customer requirements" and identify families"
B "in-depth qualitative
C "Compromise"
interviews with a small number
of carefully selected people."
Don't know?
, 3 of 91
Term
When implementing Lean into office and service areas, one of the
first steps is to fully understand the current business process.
What
Lean Six Sigma tool will help Lean practitioners define their specific
process?
A "The general business policy manual"
B "A process map"
C "Takt Time analysis sheet"
D "Utilization of the 5 Whys thought process"
Give this one a try later!
B "Team Launch." B "A process Map"
B "WOOs" B "current reality tree."
Don't know?
4 of 91
Term
Which statement about Lean implementation is false?
A "when Lean and Six Sigma are combined the results are powerful."
B "Lean minimizes customer value and maximizes waste."
C "Lean promotes shorter cycle times, faster process times, and
, higher quality."
D "Lean implementation is appropriate for office and service
organizations."
Give this one a try later!
D "their commitment to
serving customers and their B "Implementing the Current Value
problem- solving abilities." Stream Map"
B "Plan, Develop, Collect, Analyze, B "Lean minimizes
and Integrate." customer value and
maximizes waste."
Don't know?
5 of 91
Term
A team is looking at its process from the perspective of the material
flow (from the supplier to customer) and information flow (from
customer to supplier). What Lean technique are they using?
A "Root Cause Analysis"
B "5S"
C "Kaizen Event"
D "Value stream Mapping"
Give this one a try later!
