with verified solutions
Effective Communication Competence - correct answer ✔✔Achieved when communication goals are
met
Appropriate Communication - correct answer ✔✔Communication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: - correct answer ✔✔optimizing safety and health care
quality
advocacy for better systems and safer workplaces
Barriers of communication - correct answer ✔✔personal bias, stereotypes, stigmas
Exemplars of Communication - correct answer ✔✔Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)
Assertive Communication - correct answer ✔✔positive and negative feelings expressed openly/directly.
Helps advocate for the patient
Therapeutic Communication - correct answer ✔✔interactive process, words/actions used by clinicians
and patient.
Helps patient overcome stress, adjust to difficult situations, promotes understanding and builds
relationships that lead to positive outcomes
, Intrapersonal Communication - correct answer ✔✔self-talk
Interpersonal Communication - correct answer ✔✔between people, talking among, verbal/nonverbal,
begins at birth
Documentation - correct answer ✔✔Legal documents
Handoff/reporting--SBAR - correct answer ✔✔Situation, background, assessment, recommendations
Communication - correct answer ✔✔Collaboration-->care coordination--> safety--> culture--> care
quality
Collaboration - correct answer ✔✔Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-
Nurse-patient collaboration - correct answer ✔✔health promotion/disease prevention behaviors,
lifestyle changes, whole nursing process, end of life decision making.
Nurse-nurse collaboration - correct answer ✔✔intrapersonal/within profession
Nurse-physician collaboration - correct answer ✔✔interprofessional/among other groups
Scope of practice is regulated by: - correct answer ✔✔The State Board of Nursing
Why care coordination for the frail and elderly? - correct answer ✔✔They are more vulnerable to
negative outcomes