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Workplace Readiness Skills 6-12 Exam
Questions and Answers 100% Pass
Remain calm and report the problem up the chain of command. - ✔✔You have been working on a game
design project with your manager who has been repeatedly using inappropriate language which makes
you uncomfortable. You have already asked him to stop doing so. What should you do?
remain calm and focused on a solution. - ✔✔An angry coworker complains about the way you do your
job. Your BEST response is to
Negotiation - ✔✔Which of the following strategies for dealing with conflict requires input from both
sides to work through differences to find a win-win solution?
find middle ground or a win-win solution. - ✔✔When resolving conflict, the main goal is to:
Restate the key question and ask if your understanding is correct. - ✔✔At the conclusion of making a
presentation to a large group, someone from the audience asks you a long, elaborate question. What is the
best practice to use in order to answer the question effectively?
Introduction - ✔✔What part of your speech sets the tone, gains trust, and gets the audience's attention?
treat her as you would any other customer. - ✔✔While waiting on customers, you notice an elderly
woman looking at new computers. You should assume she knows less about computers than the younger
customers you serve.
X
Emily Charlene
Author
©All Rights Reserved, 2025
Workplace Readiness Skills 6-12 Exam
Questions and Answers 100% Pass
Remain calm and report the problem up the chain of command. - ✔✔You have been working on a game
design project with your manager who has been repeatedly using inappropriate language which makes
you uncomfortable. You have already asked him to stop doing so. What should you do?
remain calm and focused on a solution. - ✔✔An angry coworker complains about the way you do your
job. Your BEST response is to
Negotiation - ✔✔Which of the following strategies for dealing with conflict requires input from both
sides to work through differences to find a win-win solution?
find middle ground or a win-win solution. - ✔✔When resolving conflict, the main goal is to:
Restate the key question and ask if your understanding is correct. - ✔✔At the conclusion of making a
presentation to a large group, someone from the audience asks you a long, elaborate question. What is the
best practice to use in order to answer the question effectively?
Introduction - ✔✔What part of your speech sets the tone, gains trust, and gets the audience's attention?
treat her as you would any other customer. - ✔✔While waiting on customers, you notice an elderly
woman looking at new computers. You should assume she knows less about computers than the younger
customers you serve.
X
Emily Charlene
Author
©All Rights Reserved, 2025
