TEST BANK
Communication in Nursing 10th Edition
Julia Balzer Riley
, Table of Contents
Chapterko1:koResponsible,koAssertive,koCaringkoCommunicationkoinkoNursi
ngkoChapterko2:koThekoClient-
NursekoRelationship:koAkoHelpingkoRelationshipkoChapterko3:koSolvingko
ProblemskoTogether
Chapterko4:koUnderstandingkoEachkoOther:koCommunicationkoandko
CulturekoChapterko5:koDemonstratingkoWarmth
Chapterko6:koShowingkoRespectk
oChapterko7:koBeingkoGenuineko
Chapterko8:koBeingkoEmpathetic
koChapterko9:koUsingkoSelf-
DisclosurekoChapterko10:koBeing
kospecifickoChapterko11:koAsking
koQuestionskoChapterko12:koExpr
essingkoOpinionskoChapterko13:ko
UsingkoHumor
Chapterko14:koEmbracingkothekoSpiritualkoJourneykoofkoHealthkoCaring,koMeaningkoMak
ingkoChapterko15:koRequestingkoSupport
Chapterko16:koOvercomingkoEvaluationkoAnxie
tykoChapterko17:koWorkingkowithkoFeedba
ckkoChapterko18:koUsingkoRelaxationkotechni
que
Chapterko19:koIncorporatingkoImagerykoinkoProfessionalkoPracticekoandkoSe
lf-CarekoChapterko20koIncorporatingkoPositivekoSelf-Talk
Chapterko21:k o LearningkotokoWorkkoTogetherkoinkoGroups
Chapterko22:koThekoChangingkoWorldkoofkoElectronickoCommu
nicationkoChapterko23:koLearningkoConfrontationkoskills
Chapterko24:koRefusingkoUnreasonablekoRequests
Chapterko25:koCommunicatingkoAssertivelykoandkoResponsiblykowithkoDistressedkoClientskoandko
ColleagueskoChapterko26:koCommunicatingkoAssertivelykoandkoResponsiblykowithkoAggressiveko
ClientskoandkoColleagueskoChapterko27:koCommunicatingkoAssertivelykoandkoResponsiblykowith
koUnpopularkoClients
Chapterko29:koCommunicatingkoatkothekoEnd-
of-
LifekoChapterko30:koContinuingkothekoCommi
tment
,BalzerkoRiley:koCommunicationkoinkoNursing,ko10thkoEdition
Chapterko1:koResponsible,koAssertive,koCaringkoCommunicationkoinkoNursing
TestkoBankkoMulti
plekoChoice
1. Whichk o statementk o describesk o thek o affectivek o aspectk o ofk o learning
k o effectivekocommunicationkostrategies?
a. “Thekonursekoshouldkousekoclear,kodirectkostatementskousingkoobjectivekowords.”
b. “Thekonursekouseskobodykolanguagekothatkoiskocongruentkowithkothekoverbalkomessage.”
c. “Thekonursekobelieveskothatkopositivekocommunicationkostrategieskobuildkoconfidence.”
d. “Thekonursekopracticeskoassertivekoandkoresponsiblekocommunicationkostrategies.”
ANS:C
Learningkoinvolveskothreekodomains:kothekocognitivekoaspectsko(understandingkoandkomea
ning),koaffectivekoaspectsko(feelings,kovalues,koandkoattitudes),koandkopsychomotorkoaspect
sko(physicalkocapability).Learningkobasickocommunicationkoskillskoinvolveskothekocognitiv
ekodomain;kobuildingkoconfidencekothroughkoakobeliefkoinkothekovaluekoandkoimpactkoofkop
ositivekocommunicationkoiskothekoaffectivekodomain;koandkoputtingkoskillskointokoactionkois
kothekopsychomotorkodomain.DIF:koComprehensionkoREF:kop.ko13koTOP:koIntegratedkoPro
cess:koCommunicationkoandk o DocumentationkoMSC:koPsychosocialkoIntegrity
2. Thekonursekomanagerkoaskskothekostaffkonursekotokoworkkoankoextrakoshift.koWhichk
oresponsekobykothekostaffkonursekoiskoassertivekoandkobasedkoonkorationalkobeliefs?
a. “Ikodon’tkowantkoyoukoupset,kosokoIkowillkoworkkoextra.”
b. “WhykodokoIkoalwayskohavekotokocoverkoextrakoshifts?”
c. “Ikoamkonotkoablekotokoworkkoankoextrakoshift.”
d. “Ifkoyoukocan’tkofindkoanyonekoelse,koIkowillkodokoit.”
ANS:C
Thekostaffkonursekomaykoturnkodownkoevenkoakoreasonablekorequest;koankoassertivekorespon
sekoavoidskoirrationalkobeliefs.koIrrationalkobeliefskooccurkoaskoakoresultkoofkobeingkoanxiou
skoaboutkoassertivenesskoorkofocusingkoonkopossiblekonegativekooutcomes.DIF:koAnalysisko
REF:kop.ko8koTOP:koIntegratedkoProcess:koCommunicationkoandkoDocumentationkoMSC:k
oSafekoandkoEffectivekoCarekoEnvironment:koManagementkoofkoCare
, 3. Akonursekomanagerkoofferskoakostaffkonursekoakochoicekobetweenkoworkingko8-
koorko12-
hourkoshifts.koWhichkostatement,koifkomadekobykothekostaffkonurse,koiskononassertivekoa
ndkomaykoresultkoinkoakofrustratedkoresponsekofromkothekonursekomanager?
a. “Ikowantkotokodecidekothekoshiftskoforkoallkoofkothekootherkostaffkonurses.”
b. “Dokowhateverkoyoukowant.koItkodoesn’tkoreallykomatterkotokome.”
c. “Thankkoyoukoforkoofferingkomekoakochoice.koIkopreferko12-hourkoshifts.”
d. “YoukowillkoneverkobekoablekotokogivekomekowhatkoIkoreallykowantkotokowork.”
ANS:B
Akostatementkothatkoallowskootherskotokomakekodecisionskoforkoakopersonkoiskoankoexample
koofkoakononassertivekostylekoofkocommunication;kothekoresponsekoofkootherskotokoakononas
sertivekostatementkomaykoincludekodisrespect,koguilt,koanger,koorkofrustration.koStatementsk
othatkomakekochoiceskoforkootherskoorkothatkoarekoaccusationskoarekoexampleskoofkoaggressi
vekostyleskoofkocommunication;kothekoresponsekoofkootherskotokoankoaggressivekostatementk
omaykoincludekohurt,kodefensiveness,koorkohumiliation.koAkostatementkothatkoallowskomaki
ngkoone’skoownkodecisionskoiskoankoexamplekoofkoassertivekostylekoofkocommunication;koth
ekoresponsekoofkootherskotokoankoassertivekostatementkomaykoincludekomutualkorespect.DIF:
koAnalysiskoREF:kop.ko7koTOP:koIntegratedkoProcess:koCommunicationkoandkoDocumentati
onkoMSC:koSafekoandkoEffectivekoCarekoEnvironment:koManagementkoofkoCare
4. Thekonursekoiskoprovidingkocarekotokoakopatientkowhokowaskoadmittedkowithkoheartk
ofailure.koThekopatientkohaskonotkobeenkofollowingkothekoprescribedkodietkoorkotakingkot
hekoprescribedkomedications.koWhichkotypekoofkocommunicationkoapproachkoiskomostk
oimportantkoforkothekonursekotokousekowithkothiskopatientkotokofacilitatekoakochangekoinko
self-carekobehavior?
a. Authoritative,kohonest,koandkooutrightkocommunication
b. Assertive,koresponsible,koandkocaringkocommunication
c. Aggressive,kosympathetic,koandkorealistickocommunication
d. Positive,koexpert,koandkofocusedkocommunication
ANS:B
Communicationkomustkobekotechnicallykoresponsible,koassertive,koandkocaringkotokofacilita
tekoakochangekoinkobehavior.DIF:koKnowledge/ComprehensionkoREF:kop.ko13koTOP:koInte
gratedk o Process:koCommunicationkoandkoDocumentationkoMSC:koPsychosocialkoIntegrity
5. Whichk o arek o examplesk o ofk o ak o nursek o whok o isk o communicatingk o responsibly
?k o (Selectk o allkothatkoapply)
a. Thekonursekousesk o profanityk o tok o respondk o tok o akoclientk o whokoisk o intoxicatedk
o andk o verballykoabusive.
b. Thekonursekohelpskoakoclientkotalkkotokofamilykomemberskoaboutkodisc
ontinuingkochemotherapy.
Communication in Nursing 10th Edition
Julia Balzer Riley
, Table of Contents
Chapterko1:koResponsible,koAssertive,koCaringkoCommunicationkoinkoNursi
ngkoChapterko2:koThekoClient-
NursekoRelationship:koAkoHelpingkoRelationshipkoChapterko3:koSolvingko
ProblemskoTogether
Chapterko4:koUnderstandingkoEachkoOther:koCommunicationkoandko
CulturekoChapterko5:koDemonstratingkoWarmth
Chapterko6:koShowingkoRespectk
oChapterko7:koBeingkoGenuineko
Chapterko8:koBeingkoEmpathetic
koChapterko9:koUsingkoSelf-
DisclosurekoChapterko10:koBeing
kospecifickoChapterko11:koAsking
koQuestionskoChapterko12:koExpr
essingkoOpinionskoChapterko13:ko
UsingkoHumor
Chapterko14:koEmbracingkothekoSpiritualkoJourneykoofkoHealthkoCaring,koMeaningkoMak
ingkoChapterko15:koRequestingkoSupport
Chapterko16:koOvercomingkoEvaluationkoAnxie
tykoChapterko17:koWorkingkowithkoFeedba
ckkoChapterko18:koUsingkoRelaxationkotechni
que
Chapterko19:koIncorporatingkoImagerykoinkoProfessionalkoPracticekoandkoSe
lf-CarekoChapterko20koIncorporatingkoPositivekoSelf-Talk
Chapterko21:k o LearningkotokoWorkkoTogetherkoinkoGroups
Chapterko22:koThekoChangingkoWorldkoofkoElectronickoCommu
nicationkoChapterko23:koLearningkoConfrontationkoskills
Chapterko24:koRefusingkoUnreasonablekoRequests
Chapterko25:koCommunicatingkoAssertivelykoandkoResponsiblykowithkoDistressedkoClientskoandko
ColleagueskoChapterko26:koCommunicatingkoAssertivelykoandkoResponsiblykowithkoAggressiveko
ClientskoandkoColleagueskoChapterko27:koCommunicatingkoAssertivelykoandkoResponsiblykowith
koUnpopularkoClients
Chapterko29:koCommunicatingkoatkothekoEnd-
of-
LifekoChapterko30:koContinuingkothekoCommi
tment
,BalzerkoRiley:koCommunicationkoinkoNursing,ko10thkoEdition
Chapterko1:koResponsible,koAssertive,koCaringkoCommunicationkoinkoNursing
TestkoBankkoMulti
plekoChoice
1. Whichk o statementk o describesk o thek o affectivek o aspectk o ofk o learning
k o effectivekocommunicationkostrategies?
a. “Thekonursekoshouldkousekoclear,kodirectkostatementskousingkoobjectivekowords.”
b. “Thekonursekouseskobodykolanguagekothatkoiskocongruentkowithkothekoverbalkomessage.”
c. “Thekonursekobelieveskothatkopositivekocommunicationkostrategieskobuildkoconfidence.”
d. “Thekonursekopracticeskoassertivekoandkoresponsiblekocommunicationkostrategies.”
ANS:C
Learningkoinvolveskothreekodomains:kothekocognitivekoaspectsko(understandingkoandkomea
ning),koaffectivekoaspectsko(feelings,kovalues,koandkoattitudes),koandkopsychomotorkoaspect
sko(physicalkocapability).Learningkobasickocommunicationkoskillskoinvolveskothekocognitiv
ekodomain;kobuildingkoconfidencekothroughkoakobeliefkoinkothekovaluekoandkoimpactkoofkop
ositivekocommunicationkoiskothekoaffectivekodomain;koandkoputtingkoskillskointokoactionkois
kothekopsychomotorkodomain.DIF:koComprehensionkoREF:kop.ko13koTOP:koIntegratedkoPro
cess:koCommunicationkoandk o DocumentationkoMSC:koPsychosocialkoIntegrity
2. Thekonursekomanagerkoaskskothekostaffkonursekotokoworkkoankoextrakoshift.koWhichk
oresponsekobykothekostaffkonursekoiskoassertivekoandkobasedkoonkorationalkobeliefs?
a. “Ikodon’tkowantkoyoukoupset,kosokoIkowillkoworkkoextra.”
b. “WhykodokoIkoalwayskohavekotokocoverkoextrakoshifts?”
c. “Ikoamkonotkoablekotokoworkkoankoextrakoshift.”
d. “Ifkoyoukocan’tkofindkoanyonekoelse,koIkowillkodokoit.”
ANS:C
Thekostaffkonursekomaykoturnkodownkoevenkoakoreasonablekorequest;koankoassertivekorespon
sekoavoidskoirrationalkobeliefs.koIrrationalkobeliefskooccurkoaskoakoresultkoofkobeingkoanxiou
skoaboutkoassertivenesskoorkofocusingkoonkopossiblekonegativekooutcomes.DIF:koAnalysisko
REF:kop.ko8koTOP:koIntegratedkoProcess:koCommunicationkoandkoDocumentationkoMSC:k
oSafekoandkoEffectivekoCarekoEnvironment:koManagementkoofkoCare
, 3. Akonursekomanagerkoofferskoakostaffkonursekoakochoicekobetweenkoworkingko8-
koorko12-
hourkoshifts.koWhichkostatement,koifkomadekobykothekostaffkonurse,koiskononassertivekoa
ndkomaykoresultkoinkoakofrustratedkoresponsekofromkothekonursekomanager?
a. “Ikowantkotokodecidekothekoshiftskoforkoallkoofkothekootherkostaffkonurses.”
b. “Dokowhateverkoyoukowant.koItkodoesn’tkoreallykomatterkotokome.”
c. “Thankkoyoukoforkoofferingkomekoakochoice.koIkopreferko12-hourkoshifts.”
d. “YoukowillkoneverkobekoablekotokogivekomekowhatkoIkoreallykowantkotokowork.”
ANS:B
Akostatementkothatkoallowskootherskotokomakekodecisionskoforkoakopersonkoiskoankoexample
koofkoakononassertivekostylekoofkocommunication;kothekoresponsekoofkootherskotokoakononas
sertivekostatementkomaykoincludekodisrespect,koguilt,koanger,koorkofrustration.koStatementsk
othatkomakekochoiceskoforkootherskoorkothatkoarekoaccusationskoarekoexampleskoofkoaggressi
vekostyleskoofkocommunication;kothekoresponsekoofkootherskotokoankoaggressivekostatementk
omaykoincludekohurt,kodefensiveness,koorkohumiliation.koAkostatementkothatkoallowskomaki
ngkoone’skoownkodecisionskoiskoankoexamplekoofkoassertivekostylekoofkocommunication;koth
ekoresponsekoofkootherskotokoankoassertivekostatementkomaykoincludekomutualkorespect.DIF:
koAnalysiskoREF:kop.ko7koTOP:koIntegratedkoProcess:koCommunicationkoandkoDocumentati
onkoMSC:koSafekoandkoEffectivekoCarekoEnvironment:koManagementkoofkoCare
4. Thekonursekoiskoprovidingkocarekotokoakopatientkowhokowaskoadmittedkowithkoheartk
ofailure.koThekopatientkohaskonotkobeenkofollowingkothekoprescribedkodietkoorkotakingkot
hekoprescribedkomedications.koWhichkotypekoofkocommunicationkoapproachkoiskomostk
oimportantkoforkothekonursekotokousekowithkothiskopatientkotokofacilitatekoakochangekoinko
self-carekobehavior?
a. Authoritative,kohonest,koandkooutrightkocommunication
b. Assertive,koresponsible,koandkocaringkocommunication
c. Aggressive,kosympathetic,koandkorealistickocommunication
d. Positive,koexpert,koandkofocusedkocommunication
ANS:B
Communicationkomustkobekotechnicallykoresponsible,koassertive,koandkocaringkotokofacilita
tekoakochangekoinkobehavior.DIF:koKnowledge/ComprehensionkoREF:kop.ko13koTOP:koInte
gratedk o Process:koCommunicationkoandkoDocumentationkoMSC:koPsychosocialkoIntegrity
5. Whichk o arek o examplesk o ofk o ak o nursek o whok o isk o communicatingk o responsibly
?k o (Selectk o allkothatkoapply)
a. Thekonursekousesk o profanityk o tok o respondk o tok o akoclientk o whokoisk o intoxicatedk
o andk o verballykoabusive.
b. Thekonursekohelpskoakoclientkotalkkotokofamilykomemberskoaboutkodisc
ontinuingkochemotherapy.
