UNIVERSITY EXAMINATIONS
November / December 2023
MNO3701
PRODUCTION AND OPERATIONS MANAGEMENT
70 marks
Duration: 4 hours
EXAMINERS:
FIRST: PROF A TOLMAY
SECOND: DR A AMADI-ECHENDU
Instructions
Include the honesty declaration when you upload your portfolio.
Read through and adhere to all the instructions for this portfolio.
, MNO3701/Portfolio/November/December 2023
Question 1 [20x2=40]
Write only the answer to each of the multiple-choice questions provided below
(example: 1.1 = a).
1.1 Which of the following is/are a cost(s) associated with quality?
a. opportunity cost
b. prevention cost
c. appraisal cost
d. internal failure cost
e. external failure cost
1 a
2 a, b
3 a, b, c
4 b, c, d, e
5 All of the above.
1.2 What is the correct cause of failure?
1 e-security
2 customer failure
3 human failure
4 None of the above.
5 Options 1, 2 and 3 are correct.
1.3 Production/operations managers should always comply with corporate social
responsibility (CSR). Which statement regarding production/operations CSR is
correct?
1 CSR refers to profit maximisation only.
2 The general public are the CSR shareholders of an organisation.
3 CSR comprises environmental, social, economic, stakeholder and
voluntariness dimensions.
4 CSR implies "client service reach".
5 CSR is important only in developed countries, such as the United States of
America (USA), the United Kingdom (UK) and Japan.
1.4 Which of the following aspects form part of successful project management?
a. responsiveness to clients
b. troubleshooting mechanisms
c. sufficient resource allocation
d. project staff continuity
e. top management support
1 a, b, c
2 a, c, d, e
3 a, b, c, d, e
4 b, c, d, e
5 c, d, e
1
November / December 2023
MNO3701
PRODUCTION AND OPERATIONS MANAGEMENT
70 marks
Duration: 4 hours
EXAMINERS:
FIRST: PROF A TOLMAY
SECOND: DR A AMADI-ECHENDU
Instructions
Include the honesty declaration when you upload your portfolio.
Read through and adhere to all the instructions for this portfolio.
, MNO3701/Portfolio/November/December 2023
Question 1 [20x2=40]
Write only the answer to each of the multiple-choice questions provided below
(example: 1.1 = a).
1.1 Which of the following is/are a cost(s) associated with quality?
a. opportunity cost
b. prevention cost
c. appraisal cost
d. internal failure cost
e. external failure cost
1 a
2 a, b
3 a, b, c
4 b, c, d, e
5 All of the above.
1.2 What is the correct cause of failure?
1 e-security
2 customer failure
3 human failure
4 None of the above.
5 Options 1, 2 and 3 are correct.
1.3 Production/operations managers should always comply with corporate social
responsibility (CSR). Which statement regarding production/operations CSR is
correct?
1 CSR refers to profit maximisation only.
2 The general public are the CSR shareholders of an organisation.
3 CSR comprises environmental, social, economic, stakeholder and
voluntariness dimensions.
4 CSR implies "client service reach".
5 CSR is important only in developed countries, such as the United States of
America (USA), the United Kingdom (UK) and Japan.
1.4 Which of the following aspects form part of successful project management?
a. responsiveness to clients
b. troubleshooting mechanisms
c. sufficient resource allocation
d. project staff continuity
e. top management support
1 a, b, c
2 a, c, d, e
3 a, b, c, d, e
4 b, c, d, e
5 c, d, e
1
