TEST BANK v v
Operations and Supply Chain Management, 16th Edition
v v v v v v
v by F. Robert Jacobs and Richard Chase
v v v v v v
v Chapters 1 - 22 | Complete
v v v v v v
, • TABLE OF CONTENTSv v
Chapter v1: vIntroduction
Chapter v2: vStrategy
Chapter v3: vDesign vof vProducts vand vServices
Chapter v4: vProjects
Chapter v5: vStrategic vCapacity vManagement
Chapter v6: vLearning vCurves
Chapter v7: vManufacturing vProcesses
Chapter v8: vFacility vLayout
Chapter v9: vService vProcesses
Chapter v10: vWaiting vLine vAnalysis vand vSimulation
Chapter v11: vProcess vDesign vand vAnalysis
Chapter v12: vQuality vManagement
Chapter v13: vStatistical vQuality vControl
Chapter v14: vLean vSupply vChains
Chapter v15: vLogistics vand vDistribution vManagement
Chapter v16: vGlobal vSourcing vand vProcurement
Chapter v17: vThe vInternet vof vThings vand vERP
Chapter v18: vForecasting
Chapter v19: vSales vand vOperations vPlanning
Chapter v20: vInventory vManagement
Chapter v21: vMaterial vRequirements vPlanning
Chapter v22: vWorkcenter vScheduling
,Chapter 01 v v
Efficiency vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
FALSE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost.
1. Effectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
TRUE
Effectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
2. A vdoctor vcompletes va vsurgical vprocedure von va vpatient vwithout verror. vThe vpatient vdies vanyway. vIn voperations vmanagement
vterms, vwevcould vrefer vto vthis vdoctor vas vbeing vefficient vbut vnot veffective.
TRUE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost. vEffectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost
vvalue. vThevdoctor vperformed vthe vsurgery vwithout verror. vBecause vthe vpatient vdied, vno vvalue v was vcreated.
AACSB: vAnalytical vThinking
Blooms:
vAnalyzevDifficulty:
v2 vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
3. A vworker vcan vbe vefficient vwithout vbeing veffective.
TRUE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost. vEffectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost
vvalue.vThese vare vdifferent vthings.
AACSB: vAnalytical
vThinking vBlooms:
vUnderstand
vDifficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va v firm. vTopic: vEfficiency, vEffectiveness,
vand vValue
, 4. A vprocess vcan vbe veffective vwithout vbeing vefficient.
TRUE
Often, vmaximizing veffectiveness vand vefficiency vat vthe vsame vtime vcreates vconflict vbetween vthe vtwo vgoals. v"Being vefficient" vat
vthe vcustomer vservice vcounter vat va vlocal vstore vor vbank vmeans vusing vthe v fewest vnumber vof vclerks vpossible vat vthe vcounter.
vBeing veffective,vthough, vmeans vminimizing vthe vamount vof vtime vcustomers vneed vto vwait vin vline.
AACSB: vAnalytical
vThinking vBlooms:
vUnderstand
vDifficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va v firm. vTopic: vEfficiency, vEffectiveness,
vand vValue
5. Operations vand vsupply vchain vmanagement vis vdefined vas vthe vdesign, voperation, vand vimprovement vof vthe vsystems vthat
vcreate vandvdeliver vthe v firm's vprimary vproducts vand vservices.
TRUE
Operations vand vsupply vchain vmanagement vis vdefined vas vthe vdesign, voperation, vand vimprovement vof vthe vsystems vthat vcreate
vand vdelivervthe vfirm's vprimary vproducts vand vservices.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-01 vIdentify vthe velements vof voperations vand vsupply vchain vmanagement. v(OSCM)
Topic: vWhat vIs vOperations vand vSupply vChain vManagement?
6. The vterm v"value" vrefers vto vthe vrelationship vbetween vquality vand vthe vprice vpaid vby vthe vconsumer.
TRUE
Related vto vefficiency vand veffectiveness vis vthe vconcept vof vvalue, vwhich vcan vbe vmetaphorically vdefined vas vquality vdivided vby
vprice.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
7. Attempting vto vbalance vthe vdesire vto vefficiently vuse vresources vwhile vproviding va vhighly veffective vservice vmay vcreate
vconflict vbetweenvthe vtwo vgoals.
TRUE
Often vmaximizing veffectiveness vand vefficiency vat vthe vsame vtime vcreates vconflict vbetween vthe vtwo vgoals.
AACSB: vAnalytical vThinking
Blooms:
vAnalyze
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
Operations and Supply Chain Management, 16th Edition
v v v v v v
v by F. Robert Jacobs and Richard Chase
v v v v v v
v Chapters 1 - 22 | Complete
v v v v v v
, • TABLE OF CONTENTSv v
Chapter v1: vIntroduction
Chapter v2: vStrategy
Chapter v3: vDesign vof vProducts vand vServices
Chapter v4: vProjects
Chapter v5: vStrategic vCapacity vManagement
Chapter v6: vLearning vCurves
Chapter v7: vManufacturing vProcesses
Chapter v8: vFacility vLayout
Chapter v9: vService vProcesses
Chapter v10: vWaiting vLine vAnalysis vand vSimulation
Chapter v11: vProcess vDesign vand vAnalysis
Chapter v12: vQuality vManagement
Chapter v13: vStatistical vQuality vControl
Chapter v14: vLean vSupply vChains
Chapter v15: vLogistics vand vDistribution vManagement
Chapter v16: vGlobal vSourcing vand vProcurement
Chapter v17: vThe vInternet vof vThings vand vERP
Chapter v18: vForecasting
Chapter v19: vSales vand vOperations vPlanning
Chapter v20: vInventory vManagement
Chapter v21: vMaterial vRequirements vPlanning
Chapter v22: vWorkcenter vScheduling
,Chapter 01 v v
Efficiency vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
FALSE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost.
1. Effectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
TRUE
Effectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost vvalue vfor vthe vcompany.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
2. A vdoctor vcompletes va vsurgical vprocedure von va vpatient vwithout verror. vThe vpatient vdies vanyway. vIn voperations vmanagement
vterms, vwevcould vrefer vto vthis vdoctor vas vbeing vefficient vbut vnot veffective.
TRUE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost. vEffectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost
vvalue. vThevdoctor vperformed vthe vsurgery vwithout verror. vBecause vthe vpatient vdied, vno vvalue v was vcreated.
AACSB: vAnalytical vThinking
Blooms:
vAnalyzevDifficulty:
v2 vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
3. A vworker vcan vbe vefficient vwithout vbeing veffective.
TRUE
Efficiency vmeans vdoing vsomething vat vthe vlowest vpossible vcost. vEffectiveness vmeans vdoing vthe vright vthings vto vcreate vthe vmost
vvalue.vThese vare vdifferent vthings.
AACSB: vAnalytical
vThinking vBlooms:
vUnderstand
vDifficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va v firm. vTopic: vEfficiency, vEffectiveness,
vand vValue
, 4. A vprocess vcan vbe veffective vwithout vbeing vefficient.
TRUE
Often, vmaximizing veffectiveness vand vefficiency vat vthe vsame vtime vcreates vconflict vbetween vthe vtwo vgoals. v"Being vefficient" vat
vthe vcustomer vservice vcounter vat va vlocal vstore vor vbank vmeans vusing vthe v fewest vnumber vof vclerks vpossible vat vthe vcounter.
vBeing veffective,vthough, vmeans vminimizing vthe vamount vof vtime vcustomers vneed vto vwait vin vline.
AACSB: vAnalytical
vThinking vBlooms:
vUnderstand
vDifficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va v firm. vTopic: vEfficiency, vEffectiveness,
vand vValue
5. Operations vand vsupply vchain vmanagement vis vdefined vas vthe vdesign, voperation, vand vimprovement vof vthe vsystems vthat
vcreate vandvdeliver vthe v firm's vprimary vproducts vand vservices.
TRUE
Operations vand vsupply vchain vmanagement vis vdefined vas vthe vdesign, voperation, vand vimprovement vof vthe vsystems vthat vcreate
vand vdelivervthe vfirm's vprimary vproducts vand vservices.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-01 vIdentify vthe velements vof voperations vand vsupply vchain vmanagement. v(OSCM)
Topic: vWhat vIs vOperations vand vSupply vChain vManagement?
6. The vterm v"value" vrefers vto vthe vrelationship vbetween vquality vand vthe vprice vpaid vby vthe vconsumer.
TRUE
Related vto vefficiency vand veffectiveness vis vthe vconcept vof vvalue, vwhich vcan vbe vmetaphorically vdefined vas vquality vdivided vby
vprice.
AACSB: vAnalytical vThinking
Blooms:
vRemember
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
va vfirm. vTopic: vEfficiency, vEffectiveness,
vand vValue
7. Attempting vto vbalance vthe vdesire vto vefficiently vuse vresources vwhile vproviding va vhighly veffective vservice vmay vcreate
vconflict vbetweenvthe vtwo vgoals.
TRUE
Often vmaximizing veffectiveness vand vefficiency vat vthe vsame vtime vcreates vconflict vbetween vthe vtwo vgoals.
AACSB: vAnalytical vThinking
Blooms:
vAnalyze
vDifficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof
