Delta Airlines Certification Review Exam Questions With Multiple Choices And Answers.

IOE - correct answer Internal Operating Experience Deadhead - correct answer Flying as a passenger within a working trip AIRPORT CODE - correct answer The three-letter abbreviations by which each airport is identified. For example, Buffalo, NY is BUF. CJO - correct answer Contingent Job Offer F2F - correct answer face to face interview- Breath- don't rush to answer; intentionally give your self time to respond Don't be over assertive (taking total control) rather use your voice when it matters the most. Smile. Be graceful. Be patient. Red Eye - correct answer Last scheduled flight arriving in the scheduled destination the following day Widebody - correct answer An aircraft with 2 aisles extending from front to back triple 7 - correct answer Refers to a Boeing 777 Pre-Flight Check - correct answer A check performed by Flight Attendants to ensure emergency equipment and specific aircraft systems are in proper working order;items on board the airport prior to departure Quick Turn (QT) - correct answer Procedures followed to reduce the ground time of an aircraft when the flight is behind schedule Non-Rev - correct answer Flying for leisure KCM - correct answer Known Crew Member Open Time - correct answer Sequences or portions of sequences that remain unassigned after the bid awards and monthly adjustments. Any flight time that is not assigned to a crewmember Line Holder - correct answer A crew member that has been awarded a line or assigned a line of time stand by travel - correct answer travel offered or arranged without a confirmed reservation, based on available space at time of departure Customer Relations - correct answer An angry disgruntled customer is not for you to take personally. Assist where you can but ultimately it has everything to do with THEM and NOT you:)DO NOT feed into their energy stay as far opposite of the negativity spectrum as humanly possible. Jet Way/Jet Bridge - correct answer Enclosed tunnel-like passage way between the gate area in the terminal and the aircraft cabin crew - correct answer Flight attendants working a flight are referred to as the cabin crew. Reserve Flight Attendant - correct answer A FA whose month consists of predetermined periods of availability for flight duty with intervening scheduled days off Why do you want to be a flight attendant? - correct answer I love to be on the go. I enjoy a career that is adaptive. I enjoy helping people and having a non routine 9-5 schedule. I enjoy diversity and varying environments. Alison Ausband - correct answer Deltas S.V.P of in flight service According to Deltas S.V.P of in flight services an ideal FA has: - correct answer engaging personalities, ability to listen, composure and teamwork MD88 - correct answer McDonnell-Douglas MD-88 MD90 - correct answer Boeing MD-90 Boeing 707 - correct answer introduced in 1958, was the first passenger jet James Sarvis - correct answer VP -inflight service field operations Erica Sarkissian - correct answer GM in flight service training operations Gareth Joyce Airport service president cargo - correct answer S.V.P Airport service president cargo