week 1 delta training proctored exam complete solutions 100% answers graded a+.

Which of the following correctly describes the Best-by Date? - correct answer The optimal period during which the manufacturer feels that their product will retain its original quality. What are the three primary goals as a Flight Leader? - correct answer -Ensure a safe and secure environment -lead and inspire - Create moments that delight Which resource would you use to review onboard service standards that would apply to specific flights? - correct answer Detailed Service Checklist 17. If there is a conflict on board with either a crewmember or customer, the LEAP model is an effective tool to help res stand for? . - correct answer -Listen Empathize Acknowledge Propose a way forward How can you access customer feedback from your flights? - correct answer -Delta Pulse/ Compass Select the Diamond Medallion customer that is identified for a recognition. 2A - correct answer review locations of first class etc and Medallion colors Which app can be used to find customer names and information, and also be used for targeted recognition? - correct answer -GST Where can you locate Service Standard documents for your flight? Select all that apply. - correct answer -My Flight App -AC/OBSS page on Deltanet -Content Locker on your SkyPro The Guest Service Tool allows you to see customers who are traveling on the same reservation. - correct answer True Which app on your Sky Pro allows you to communicate with the gate agent about boarding, customers and timely departures? - correct answer Flight Family This document can be used to determine the appropriate cabin lighting for a particular phase of flight. - correct answer Cabin Lighting Guide What is Delta's Mission Statement? - correct answer No One Better Connects The World What are additional responsibilities for the Flight Leader once they complete the First Class service? - correct answer Written notes What are the Delta Brand Beliefs? - correct answer Welcoming, Elevated, Caring What are Delta's five core values? - correct answer -honesty -Perseverance -servant leadership -respect -integrity Which energy level should be used when making announcements? - correct answer Level 3 Which of the following are forms of communication? Select all that apply. - correct answer -Language -words -gestures -tone This document lays out our cleanliness standards across our fleet, on every flight, every time. - correct answer Lavatory Cleanliness and Tidy Kit Standards What is the preflight check for the H20 extinguisher? - correct answer -Wire seal intact What is the preflight check for the Halon extinguisher? Select all that apply. - correct answer Gauge in green seal intact What is the preflight check for the survival kit? - correct answer In place Place the steps to operate the Halon extinguisher in order. - correct answer -Remove pin. -Break seal., -Hold extinguisher upright - Aim nozzle at base of fire -Squeeze the lever -Use a rapid sweeping motion and mai constant flow to extinguish fire, -Avoid squeezing lever intermittently. Place the steps to operate the H20 extinguisher in order. - correct answer Turn extinguisher handle clockwise as far as it will go., -Hold extinguisher upright., -Aim nozzle at base of fire., -Press the thumb lever., -Use sweeping motion to extinguish the fire Place the steps to open and activate the PBE in order. - correct answer -Remove PBE pouch from its stowage bracket, -Open the BE pouch and remove PBE from its pouch, -Snap open PBE by pulling oxygen cy apart, -Hold PBE by its oxygen cylinders, -with transparent side towards your body As a flight attendant, who do you notify if a piece of equipment is not preflight ready? - correct answer Purser/Flight Leader What is the preflight check for the AED? Select all that apply. - correct answer -Blue or green seal intact - Green flashing status indicator light Which of the following pieces of emergency equipment can be found in the flight deck? select all that apply - correct answer -crash AX -halon extinguisher -PBE -heat resistant gloves -escape ropes (select aircraft) -ELT Preventing distractions continually monitoring your environment and recognizing fatigue are all behaviors associated with your CRM Sill? - correct answer situational awareness ___ is defined as "the effective use of all resources, including, personnel, training, procedures and equipment, to achieve the highest level of safety for passengers, crew and aircraft. - correct answer crew resource management What are both cognitive and interpersonal skills that overlap with technical skills to promote safety, enhancing the efficiency of flight operations? Select all that apply. - correct answer threat and error management Knowing the current procedure and standards, considering all options and communicating clearly all support which CRM still? - correct answer -Decision making How are minimum crew positions identified on the Flight Attendant Duties and Responsibilities chart in the OBM? - correct answer shaded in red Passenger oxygen masks can be released manually if they fail to deploy. Once deployed, how long would oxygen flow on Delta aircraft? - - correct answer 12-22 minutes Which document would you use to review onboard service standards that would apply to specific flights? - correct answer