Delta Final Exam Questions With Explanations Of Answers.

What are the CRM skills? - correct answer Planning, Crew Coordination, Workload Management, Situational Awareness, Communication What are the standards of performance? - correct answer Safety, Customer Service, Teamwork, Professionalism What must you do on a flight that goes over 50 nautical miles off shore? - correct answer Conduct a passenger overwater briefing What information must be covered in an individual safety briefing? - correct answer Routes to 2 closest exits Most appropriate time to start moving toward exit Inquiring about most appropriate manner in which to assist passenger to prevent pain or further injury. Where may a CRS (Child restraint system) not be placed? - correct answer An exit row, or a seat forward or aft of an exit row. An aft or side facing seat. Is liquid oxygen (LOX) allowed in the cabin? - correct answer No Is portable oxygen allowed in the cabin. - correct answer Yes, with a doctor's statement. Will be listed on pre-departure paperwork. Passenger must supply batteries. What alcohol is the international pre-flight beverage service limited to? - correct answer Beer, wine, and mimosas. What are the levels of turbulence? - correct answer Light, moderate, and severe. Beverages shaking inside cups, and carts maneuvered with little difficulty are - correct answer Light turbulence. Beverages splashing from cups, walking and standing are difficult without bracing, and carts are difficult to maneuver - correct answer Moderate Turbulence Unsecured items are tossed about or lifted from floor and service and walking are nearly impossible during what? - correct answer Severe turbulence What do you do in the instance of an Impaired Crew Member. - correct answer It is imperative the issue be resolved before departure. All crew members involved should use the utmost discretion to ensure confidentiality. What is the program that requires airlines to collect information from any qualified law enforcement officers, firefighters, and emergency medical technicians who wish to volunteer emergency assistance? - correct answer The Voluntary Provisions of Emergency Services (VPES) When is a Safety briefing required? - correct answer Prior to takeoff on every flight, including through flights/diverted flights with no new passengers. What is sterile flight deck? - correct answer The Federal Aviation Regulation that prohibits crew members from engaging in any activity during critical phases of flight which could distract any pilot from the performance of their duties. Seat Belt discipline states that children under two years of age may: - correct answer - be held for taxi, takeoff, and landing, and when the seat belt sign is illuminated -occupy a seat with seat belt fastened if capable of sitting upright unassisted, except in seats with airbag seat belts -may occupy an approved CRS Can a child be in a booster seat or sling-type baby carrier(worn by the adult) during taxi, takeoff, or landing? - correct answer No What is a special assistance passenger? - correct answer Any person who may require additional assistance from FAs. This includes, but is not limited to, elderly or large passengers, passengers with disabilities, unaccompanied minors, passengers traveling with children, first time riders, non-English speaking passengers, or nervous or excited passengers. In what cases are FAs required to offer individual safety briefings? - correct answer -unaccompanied minors -passengers with disabilities that may require assistance of another person to move expeditiously to an exit in the event of an emergency (visual, hearing, or mobility) What is the Door Safety Flight Attendant? - correct answer A designated FA that must complete a post arrival Cabin Safety Check after arrival of every flight and must verbally confirm "Cabin Safety Check complete" to purser/flight leader. -verifies ALL doors are disarmed after all passengers have deplaned -checks all rows for passengers Purser/Flight leader must remain on aircraft until cabin safety check is complete. What crew member should not be responsible for unaccompanied minors? - correct answer Door Safety Flight Attendant What are some possible indicators of dangerous goods/hazardous materials? - correct answer An odd center of gravity, signs of leaking, and peculiar odors. What shaped decal indicates the presence of hazardous materials? - correct answer Diamond What are the FAA approved stowage locations for canes and crutches? - correct answer -In overhead bins or closets -lengthwise against the fuselage wall and non-emergency exit window seats -horizontally under passenger seats, as long as they lie flat and do not extend into the aisle When may a pet travel to the UK? - correct answer What restrictions are placed on pets traveling in cabins? - correct answer -must be housed in an enclosed hard or soft-side container. Container is considered piece of carry-on baggage. Limit of one per per pet customer -containers must be stowed under seat directly in front of customer. -may not occupy exit/bulkhead seats -customer must keep pet passive and enclosed in container throughout flight What restrictions are placed on Service and Emotional support animals? - correct answer -may not occupy a seat -must remain with their owner at all times -not required to be kept in a kennel -may be placed at owner's feet as long as it does not protrude into main aisle or foot space of another customer who is not willing to share their foot space -must remain with their owners at all time -may not occupy exit row seats -no limit of number in cabin What governs airlines' handling of passengers during IROPS (extended delays and diversions)? - correct answer The DOT "three-hour" rule, or "Passenger's BIll of Rights" applies to Domestic flights with a taxi-out time in excess of three hours or domestic/international flight with an arrival delay in excess of three hours. What is the name of the credential card carried by FAA Safety inspectors? - correct answer 110A ID What is a passenger with a disability? - correct answer Any individual who has a physical or intellectual impairment that, on a permanent or temporary basis, substantially limits one or more major life activities. What is an ambulatory passenger? - correct answer One who is able to board, move about, and deplane from an