ITIL 4 Foundations Exam with verified
answers
PESTLE (list) - ....🔰VERIFIED ANSWERS.... ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - ....🔰VERIFIED ANSWERS....
✔✔organizations & people
information & technology
partners & suppliers
value streams & processes
components of the service value system - ....🔰VERIFIED ANSWERS....
✔✔inputs:
-opportunity
-demand
components:
-7 guiding principles
,-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - ....🔰VERIFIED ANSWERS.... ✔✔plan
engage
design & transition
obtain or build
deliver & support
improve
value stream - ....🔰VERIFIED ANSWERS.... ✔✔a series of steps that an
organization uses to create and deliver products/services to a consumer
ITIL activities - ....🔰VERIFIED ANSWERS.... ✔✔-represent the steps an
organization takes in the creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
, ITIL practice (definition) - ....🔰VERIFIED ANSWERS.... ✔✔a set of
organizational resources designed for performing work or accomplishing an
objective (e.g. service desk)
ITIL service value system (SVS) - ....🔰VERIFIED ANSWERS.... ✔✔a model
representing how all the components and activities of an organization work
together to facilitate value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
purpose of the SVS - ....🔰VERIFIED ANSWERS.... ✔✔ensure that the
organization continually co-creates value with all stakeholders through the use
and management of products and services
continual improvement (principle) - ....🔰VERIFIED ANSWERS.... ✔✔a
recurring activity to ensure that performance continually meets stakeholders'
expectations
service value chain (definition) - ....🔰VERIFIED ANSWERS.... ✔✔an
operating model that outlines the key activities required to respond to demand
and facilitate value realization through the creation and management of
products and services
governance - ....🔰VERIFIED ANSWERS.... ✔✔the means by which an
organization is directed and controlled
opportunity - ....🔰VERIFIED ANSWERS.... ✔✔
answers
PESTLE (list) - ....🔰VERIFIED ANSWERS.... ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - ....🔰VERIFIED ANSWERS....
✔✔organizations & people
information & technology
partners & suppliers
value streams & processes
components of the service value system - ....🔰VERIFIED ANSWERS....
✔✔inputs:
-opportunity
-demand
components:
-7 guiding principles
,-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - ....🔰VERIFIED ANSWERS.... ✔✔plan
engage
design & transition
obtain or build
deliver & support
improve
value stream - ....🔰VERIFIED ANSWERS.... ✔✔a series of steps that an
organization uses to create and deliver products/services to a consumer
ITIL activities - ....🔰VERIFIED ANSWERS.... ✔✔-represent the steps an
organization takes in the creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
, ITIL practice (definition) - ....🔰VERIFIED ANSWERS.... ✔✔a set of
organizational resources designed for performing work or accomplishing an
objective (e.g. service desk)
ITIL service value system (SVS) - ....🔰VERIFIED ANSWERS.... ✔✔a model
representing how all the components and activities of an organization work
together to facilitate value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
purpose of the SVS - ....🔰VERIFIED ANSWERS.... ✔✔ensure that the
organization continually co-creates value with all stakeholders through the use
and management of products and services
continual improvement (principle) - ....🔰VERIFIED ANSWERS.... ✔✔a
recurring activity to ensure that performance continually meets stakeholders'
expectations
service value chain (definition) - ....🔰VERIFIED ANSWERS.... ✔✔an
operating model that outlines the key activities required to respond to demand
and facilitate value realization through the creation and management of
products and services
governance - ....🔰VERIFIED ANSWERS.... ✔✔the means by which an
organization is directed and controlled
opportunity - ....🔰VERIFIED ANSWERS.... ✔✔
