Mgmt 3300 Mizzou Final Exam UPDATED
Exam Questions and CORRECT Answers
Bullwhip effect - CORRECT ANSWER - describes the distortions in a supply chain caused by
changes in customer demand, resulting in large swings in inventory levels as the orders ripple
upstream from the retailer to the distributor and manufacturer
bullwhip effect causes - CORRECT ANSWER - occurs in a supply chain when visibility is
low.
bullwhip effect solutions - CORRECT ANSWER - collaboration to improve visibility among
suppliers and customers uses electronic data interchange (EDI) or XML. Sensing technologies
such as RFID and GPS also help improve visibility
SCM - CORRECT ANSWER - strategies that optimize the flow of products and services from
their source to the customer
CRM - CORRECT ANSWER - covers the strategies, processes, and information systems an
organization uses to build and maintain relationships with its current prospective customers
ERP - CORRECT ANSWER - integrated application suite to support the whole enterprise that
includes models to manage financials, human resources, supply chain, customer
relationships,and other business processes
instant messaging - CORRECT ANSWER - consists of real-time text-based interactions over
a network
also called chat
presence awareness - CORRECT ANSWER - IM software feature that allows users to display
their current status to their contracts, colleagues, or buddy list
, web conferencing - CORRECT ANSWER - technology that supports online meetings or
"webinars" via the internet. participants join the meeting from their own smartphones or
computers
telepresence - CORRECT ANSWER - the impression created when remote participants in an
interactive video meeting are almost life-sized and vividly clear; useful for sensitive negotiations
unified communications - CORRECT ANSWER - technology that integrates multiple
communications channels and applications into a single interface, which is accessible from many
different devices
media richness - CORRECT ANSWER - a measure of how well a communication medium
can reproduce all the nuances and subtleties of the messages it transmits
global integration - CORRECT ANSWER - businesses are struggling with ________
______________ of all operations
siloed - CORRECT ANSWER - knowledge and information within organizations are
____________, so collective wisdom of a business is not shared across the entire enterprise
297 billion - CORRECT ANSWER - estimated that "inefficient" communication represents an
annual cost to U.S. businesses alone of
asynchronous - CORRECT ANSWER - sender and receiver don't need to be available at the
same time
ex. postal letter, email, text, microblogging, discussion forums, blogs, social networks, video
mail
Exam Questions and CORRECT Answers
Bullwhip effect - CORRECT ANSWER - describes the distortions in a supply chain caused by
changes in customer demand, resulting in large swings in inventory levels as the orders ripple
upstream from the retailer to the distributor and manufacturer
bullwhip effect causes - CORRECT ANSWER - occurs in a supply chain when visibility is
low.
bullwhip effect solutions - CORRECT ANSWER - collaboration to improve visibility among
suppliers and customers uses electronic data interchange (EDI) or XML. Sensing technologies
such as RFID and GPS also help improve visibility
SCM - CORRECT ANSWER - strategies that optimize the flow of products and services from
their source to the customer
CRM - CORRECT ANSWER - covers the strategies, processes, and information systems an
organization uses to build and maintain relationships with its current prospective customers
ERP - CORRECT ANSWER - integrated application suite to support the whole enterprise that
includes models to manage financials, human resources, supply chain, customer
relationships,and other business processes
instant messaging - CORRECT ANSWER - consists of real-time text-based interactions over
a network
also called chat
presence awareness - CORRECT ANSWER - IM software feature that allows users to display
their current status to their contracts, colleagues, or buddy list
, web conferencing - CORRECT ANSWER - technology that supports online meetings or
"webinars" via the internet. participants join the meeting from their own smartphones or
computers
telepresence - CORRECT ANSWER - the impression created when remote participants in an
interactive video meeting are almost life-sized and vividly clear; useful for sensitive negotiations
unified communications - CORRECT ANSWER - technology that integrates multiple
communications channels and applications into a single interface, which is accessible from many
different devices
media richness - CORRECT ANSWER - a measure of how well a communication medium
can reproduce all the nuances and subtleties of the messages it transmits
global integration - CORRECT ANSWER - businesses are struggling with ________
______________ of all operations
siloed - CORRECT ANSWER - knowledge and information within organizations are
____________, so collective wisdom of a business is not shared across the entire enterprise
297 billion - CORRECT ANSWER - estimated that "inefficient" communication represents an
annual cost to U.S. businesses alone of
asynchronous - CORRECT ANSWER - sender and receiver don't need to be available at the
same time
ex. postal letter, email, text, microblogging, discussion forums, blogs, social networks, video
