Ca Smog Check Inspector Training Final Review (Part 2) Questions & Answers

ServiceNow HRSD CIS Questions with
Solutions

HR Basic Role Correct Ans-[sn_hr_core.basic]




HR Manager Role Correct Ans-[sn_hr_core.manager]




HR Admin Role Correct Ans-[sn_hr_core.admin]




HR Employee/Client Role Correct Ans-[sn_hr_sp.hrsp_employee]




HR Specialist Role Correct Ans-[sn_hr_core.specialist]




What are the 4 ways to manager a users Skills? Correct Ans-1. Select and deselect a skill on a
user's card

2. Click the Assign/Remove Users button

3. From the Skills related list on a group record

4. From the Skills related list on a user record



Which 2 components determine how a Case is assigned after creation?



a) HR service

, b) HR service topic category

c) Employee's Department

d) Assignment rules Correct Ans-a) HR Service

d) Assignment Rules




HR serviced are categorized into which 3 levels of structures?




a) Center of Excellence (COE)

b) Service category

c) Topic category

d) Topic detail

e) HR Task

d) Assignment Group Correct Ans-a) Center of Excellence (COE)

c) Topic category

d) Topic detail




Simple cases that require no additional tasks or workflows Correct Ans-Manual case creation




Cases requiring approvals or tasks that must be completed for the HR service Correct Ans-
Service Activity




Specified from a template to fulfill the HR service Correct Ans-Workflow