TEST BANK
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS bf bf
Chapter bf1: bfIntroduction
Chapter bf2: bfStrategy
Chapter bf3: bfDesign bfof bfProducts bfand
Services b f Chapter bf4: bfProjects
bf
Chapter bf5: bfStrategic bfCapacity bfManagement
bf Chapter bf6: bfLearning bfCurves
Chapter bf7: bfManufacturing bfProcesses
bf Chapter bf8: bfFacility bfLayout
Chapter bf9: bfService bfProcesses
Chapter bf10: bfWaiting bfLine bfAnalysis bfand bfSimulation
bf Chapter bf11: bfProcess bfDesign bfand bfAnalysis
Chapter bf12: bfQuality bfManagement
bf Chapter bf13: bfStatistical bfQuality bfControl
bf Chapter bf14: bfLean bfSupply bfChains
Chapter bf15: bfLogistics bfand bfDistribution
Management
bf b f Chapter bf16: bfGlobal bfSourcing bfand
Procurement b f Chapter bf17: bfThe bfInternet bfof bfThings
bf
and bfERP bf b f Chapter bf18: bfForecasting
bf
Chapter bf19: bfSales bfand bfOperations bfPlanning
bf Chapter bf20: bfInventory bfManagement
Chapter bf21: bfMaterial bfRequirements bfPlanning
bf Chapter bf22: bfWorkcenter bfScheduling
,Chapter 01 bf
Efficiency bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
FALSE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost.
1. Effectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
TRUE
Effectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
2. A bfdoctor bfcompletes bfa bfsurgical bfprocedure bfon bfa bfpatient bfwithout bferror. bfThe bfpatient bfdies bfanyway. bfIn bfoperations
bfmanagement bfterms, bfwe b f could bfrefer bfto bfthis bfdoctor bfas bfbeing bfefficient bfbut bfnot bfeffective.
TRUE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost. bfEffectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe
bfmost bfvalue. bfThe b f doctor bfperformed bfthe bfsurgery bfwithout bferror. bfBecause bfthe bfpatient bfdied, bfno bfvalue bfwas bfcreated.
AACSB: bfAnalytical bfThinking
Blooms:
bfAnalyze
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
3. A bfworker bfcan bfbe bfefficient bfwithout bfbeing bfeffective.
TRUE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost. bfEffectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate
bfthe bfmost bfvalue. b f These bfare bfdifferent bfthings.
AACSB: bfAnalytical
bfThinking
bf Blooms:
b f Understand
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
, 4. A bfprocess bfcan bfbe bfeffective bfwithout bfbeing bfefficient.
TRUE
Often, bfmaximizing bfeffectiveness bfand bfefficiency bfat bfthe bfsame bftime bfcreates bfconflict bfbetween bfthe bftwo bfgoals. bf"Being
bfefficient" bfat bf the b f customer bfservice bfcounter bfat bfa bflocal bfstore bfor bfbank bfmeans bfusing bfthe bffewest bfnumber bfof bfclerks
bfpossible bfat bfthe bfcounter. bfBeing bfeffective, b f though, bfmeans bfminimizing bfthe bfamount bfof bftime bfcustomers bfneed bfto bfwait
bfin bfline.
AACSB: bfAnalytical
bfThinking
bf Blooms:
b f Understand
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
5. Operations bfand bfsupply bfchain bfmanagement bfis bfdefined bfas bfthe bfdesign, bfoperation, bfand bfimprovement bfof bfthe
bfsystems bfthat bfcreate bfand b f deliver bfthe bffirm's bfprimary bfproducts bfand bfservices.
TRUE
Operations bfand bfsupply bfchain bfmanagement bfis bfdefined bfas bfthe bfdesign, bfoperation, bfand bfimprovement bfof bfthe bfsystems bfthat
bfcreate bfand bfdeliver b f the bffirm's bfprimary bfproducts bfand bfservices.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-01 bfIdentify bfthe bfelements bfof bfoperations bfand bfsupply bfchain bfmanagement. bf(OSCM)
Topic: bfWhat bfIs bfOperations bfand bfSupply bfChain bfManagement?
6. The bfterm bf"value" bfrefers bfto bfthe bfrelationship bfbetween bfquality bfand bfthe bfprice bfpaid bfby bfthe bfconsumer.
TRUE
Related bfto bfefficiency bfand bfeffectiveness bfis bfthe bfconcept bfof bfvalue, bfwhich bfcan bfbe bfmetaphorically bfdefined bfas bfquality bfdivided bfby
bfprice.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
7. Attempting bfto bfbalance bfthe bfdesire bfto bfefficiently bfuse bfresources bfwhile bfproviding bfa bfhighly bfeffective bfservice bfmay bfcreate
bfconflict bf between b f the bftwo bfgoals.
TRUE
Often bfmaximizing bfeffectiveness bfand bfefficiency bfat bfthe bfsame bftime bfcreates bfconflict bfbetween bfthe bftwo bfgoals.
AACSB: bfAnalytical bfThinking
Blooms:
bfAnalyze
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS bf bf
Chapter bf1: bfIntroduction
Chapter bf2: bfStrategy
Chapter bf3: bfDesign bfof bfProducts bfand
Services b f Chapter bf4: bfProjects
bf
Chapter bf5: bfStrategic bfCapacity bfManagement
bf Chapter bf6: bfLearning bfCurves
Chapter bf7: bfManufacturing bfProcesses
bf Chapter bf8: bfFacility bfLayout
Chapter bf9: bfService bfProcesses
Chapter bf10: bfWaiting bfLine bfAnalysis bfand bfSimulation
bf Chapter bf11: bfProcess bfDesign bfand bfAnalysis
Chapter bf12: bfQuality bfManagement
bf Chapter bf13: bfStatistical bfQuality bfControl
bf Chapter bf14: bfLean bfSupply bfChains
Chapter bf15: bfLogistics bfand bfDistribution
Management
bf b f Chapter bf16: bfGlobal bfSourcing bfand
Procurement b f Chapter bf17: bfThe bfInternet bfof bfThings
bf
and bfERP bf b f Chapter bf18: bfForecasting
bf
Chapter bf19: bfSales bfand bfOperations bfPlanning
bf Chapter bf20: bfInventory bfManagement
Chapter bf21: bfMaterial bfRequirements bfPlanning
bf Chapter bf22: bfWorkcenter bfScheduling
,Chapter 01 bf
Efficiency bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
FALSE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost.
1. Effectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
TRUE
Effectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe bfmost bfvalue bffor bfthe bfcompany.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
2. A bfdoctor bfcompletes bfa bfsurgical bfprocedure bfon bfa bfpatient bfwithout bferror. bfThe bfpatient bfdies bfanyway. bfIn bfoperations
bfmanagement bfterms, bfwe b f could bfrefer bfto bfthis bfdoctor bfas bfbeing bfefficient bfbut bfnot bfeffective.
TRUE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost. bfEffectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate bfthe
bfmost bfvalue. bfThe b f doctor bfperformed bfthe bfsurgery bfwithout bferror. bfBecause bfthe bfpatient bfdied, bfno bfvalue bfwas bfcreated.
AACSB: bfAnalytical bfThinking
Blooms:
bfAnalyze
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
3. A bfworker bfcan bfbe bfefficient bfwithout bfbeing bfeffective.
TRUE
Efficiency bfmeans bfdoing bfsomething bfat bfthe bflowest bfpossible bfcost. bfEffectiveness bfmeans bfdoing bfthe bfright bfthings bfto bfcreate
bfthe bfmost bfvalue. b f These bfare bfdifferent bfthings.
AACSB: bfAnalytical
bfThinking
bf Blooms:
b f Understand
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
, 4. A bfprocess bfcan bfbe bfeffective bfwithout bfbeing bfefficient.
TRUE
Often, bfmaximizing bfeffectiveness bfand bfefficiency bfat bfthe bfsame bftime bfcreates bfconflict bfbetween bfthe bftwo bfgoals. bf"Being
bfefficient" bfat bf the b f customer bfservice bfcounter bfat bfa bflocal bfstore bfor bfbank bfmeans bfusing bfthe bffewest bfnumber bfof bfclerks
bfpossible bfat bfthe bfcounter. bfBeing bfeffective, b f though, bfmeans bfminimizing bfthe bfamount bfof bftime bfcustomers bfneed bfto bfwait
bfin bfline.
AACSB: bfAnalytical
bfThinking
bf Blooms:
b f Understand
b f Difficulty: bf2
bfMedium
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
5. Operations bfand bfsupply bfchain bfmanagement bfis bfdefined bfas bfthe bfdesign, bfoperation, bfand bfimprovement bfof bfthe
bfsystems bfthat bfcreate bfand b f deliver bfthe bffirm's bfprimary bfproducts bfand bfservices.
TRUE
Operations bfand bfsupply bfchain bfmanagement bfis bfdefined bfas bfthe bfdesign, bfoperation, bfand bfimprovement bfof bfthe bfsystems bfthat
bfcreate bfand bfdeliver b f the bffirm's bfprimary bfproducts bfand bfservices.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-01 bfIdentify bfthe bfelements bfof bfoperations bfand bfsupply bfchain bfmanagement. bf(OSCM)
Topic: bfWhat bfIs bfOperations bfand bfSupply bfChain bfManagement?
6. The bfterm bf"value" bfrefers bfto bfthe bfrelationship bfbetween bfquality bfand bfthe bfprice bfpaid bfby bfthe bfconsumer.
TRUE
Related bfto bfefficiency bfand bfeffectiveness bfis bfthe bfconcept bfof bfvalue, bfwhich bfcan bfbe bfmetaphorically bfdefined bfas bfquality bfdivided bfby
bfprice.
AACSB: bfAnalytical bfThinking
Blooms:
bfRemember
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
bfa bffirm. b f Topic: bfEfficiency,
bfEffectiveness, bfand bfValue
7. Attempting bfto bfbalance bfthe bfdesire bfto bfefficiently bfuse bfresources bfwhile bfproviding bfa bfhighly bfeffective bfservice bfmay bfcreate
bfconflict bf between b f the bftwo bfgoals.
TRUE
Often bfmaximizing bfeffectiveness bfand bfefficiency bfat bfthe bfsame bftime bfcreates bfconflict bfbetween bfthe bftwo bfgoals.
AACSB: bfAnalytical bfThinking
Blooms:
bfAnalyze
b f Difficulty: bf1
bfEasy
Learning bfObjective: bf01-04 bfEvaluate bfthe bfefficiency bfof
