CVA EXAM QUESTIONS & ANSWERS
100% CORRECT!
When dealing with clients,which should NOT be done? - ANSWERSTreating every
client the same
A good way to determine the best service for your clients is by: - ANSWERSGet a better
understanding of them by asking questions and effectively listening to their responses
Clients that rely entirely on your recommendations behave in such a manner because
____. - ANSWERSThey are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWERSKnow
What is the clients single greatest expectation for staff? - ANSWERSThat they keep
their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - ANSWERSFalse
Why is the location of the vet hospital important?(2) - ANSWERSIt saves time and
provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
ANSWERSFalse
A ______ reputation spreads quicker than a ______ reputation. (2) - ANSWERSBad,
Good
True or False. Employees in the vet field see the same situation every day. -
ANSWERSFalse
What are some ways you can grow your personal knowledge? (3) -
ANSWERSSeminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an example of
that? (2) - ANSWERSWorking with Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWERSFollow Directions
, True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWERSTrue
Professionalalism is largely based on ______. (2) - ANSWERSAppearance , Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWERSTrue
Record keeping is ______ responsibility. (3). - ANSWERSThe veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWERSWritten
Which of the following is a shield for individuals who are performing radiographs except
A. Dosimeter Badge
B.Lead Aprons
C.Leaded Eyeshields
D. Thyroid Shield - ANSWERSDosimeter Badge
Repeated exposure to radiation causes all of the following except:
A. Decreases Fertility
B. Birth Defects
C. Flu-Like Symptoms
D. Shortened Life Span
E) Increased Risk of Cancer - ANSWERSC. Flu-Like Symptoms
True or False. A Dosimeter Badge protects you from radiation. - ANSWERSFalse
True or False. Teamwork only applies to those individuals who work as technicians. -
ANSWERSFalse
What makes good teamwork? (3) - ANSWERSBeing Helpful, Anticipating the needs of
others, and Sticking together
What is the number one breakdown of a team atmosphere? - ANSWERSGossip
True or False. Doing a "little bit more" for customers provides an excellent customer
service. - ANSWERSTrue
True or False. There is no need to be a "people person" when working in the veterinary
field since the patients are animals. - ANSWERSFalse.
Even the most _____ should be treated with respect. - ANSWERSDemanding
100% CORRECT!
When dealing with clients,which should NOT be done? - ANSWERSTreating every
client the same
A good way to determine the best service for your clients is by: - ANSWERSGet a better
understanding of them by asking questions and effectively listening to their responses
Clients that rely entirely on your recommendations behave in such a manner because
____. - ANSWERSThey are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWERSKnow
What is the clients single greatest expectation for staff? - ANSWERSThat they keep
their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - ANSWERSFalse
Why is the location of the vet hospital important?(2) - ANSWERSIt saves time and
provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
ANSWERSFalse
A ______ reputation spreads quicker than a ______ reputation. (2) - ANSWERSBad,
Good
True or False. Employees in the vet field see the same situation every day. -
ANSWERSFalse
What are some ways you can grow your personal knowledge? (3) -
ANSWERSSeminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an example of
that? (2) - ANSWERSWorking with Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWERSFollow Directions
, True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWERSTrue
Professionalalism is largely based on ______. (2) - ANSWERSAppearance , Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWERSTrue
Record keeping is ______ responsibility. (3). - ANSWERSThe veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWERSWritten
Which of the following is a shield for individuals who are performing radiographs except
A. Dosimeter Badge
B.Lead Aprons
C.Leaded Eyeshields
D. Thyroid Shield - ANSWERSDosimeter Badge
Repeated exposure to radiation causes all of the following except:
A. Decreases Fertility
B. Birth Defects
C. Flu-Like Symptoms
D. Shortened Life Span
E) Increased Risk of Cancer - ANSWERSC. Flu-Like Symptoms
True or False. A Dosimeter Badge protects you from radiation. - ANSWERSFalse
True or False. Teamwork only applies to those individuals who work as technicians. -
ANSWERSFalse
What makes good teamwork? (3) - ANSWERSBeing Helpful, Anticipating the needs of
others, and Sticking together
What is the number one breakdown of a team atmosphere? - ANSWERSGossip
True or False. Doing a "little bit more" for customers provides an excellent customer
service. - ANSWERSTrue
True or False. There is no need to be a "people person" when working in the veterinary
field since the patients are animals. - ANSWERSFalse.
Even the most _____ should be treated with respect. - ANSWERSDemanding
