Cintas ssr certification UPDATED Exam
Questions and CORRECT Answers
What is CRF? - CORRECT ANSWER - Customer request form
When should discuss accounts receivable with a customer - CORRECT ANSWER - 30
days past due
How often do you complete Smith Training? - CORRECT ANSWER - Quarterly
Five keys for Smith Driving? - CORRECT ANSWER - Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
How many shop towels does a customer get if the invoice says 100 and they return 90? -
CORRECT ANSWER - 90
Which of the following is not components that make up A/R funds? - CORRECT
ANSWER - 45 days past due.
Minimum expectation for Accounts Receivables? - CORRECT ANSWER - Less than 5%
How many weeks should you record the chemical usage on a new dispensing unit - CORRECT
ANSWER - 4 weeks
Highest you can achieve in net billing? - CORRECT ANSWER - 100%
, If a customer turns in 90 out of 100, what should you do? - CORRECT ANSWER - Notify
the customer you will bill them for 10 missing shop towels at their l/r rate
Which is not a standard delivery frequency? - CORRECT ANSWER - Every third week.
What is a phoenix mat? - CORRECT ANSWER - Cintas standard mats
What should you do if you notice a customer is using more/less paper that you leave. -
CORRECT ANSWER - Discuss with them the usage patterns and offer to change their
invoice accordingly
What two items should the ssr always have? - CORRECT ANSWER - Pen and paper
What is the single most important thing an SSR does each morning before leaving? - CORRECT
ANSWER - Verify the load and ensure all product is in the truck
Standard term of Cintas agreement? - CORRECT ANSWER - 60 months
Which is not standard company mat size - CORRECT ANSWER - 5x12
Which is not component of creating raving fans? - CORRECT ANSWER - Customers who
are "very satisfied/definitely recommend" cintas
What tool is specifically available to Uniform routes to help you make more money - CORRECT
ANSWER - Uniform Rental Source Book
Who is a good competitor and why? - CORRECT ANSWER - Unifirst- National Brand
and comparible prices
Questions and CORRECT Answers
What is CRF? - CORRECT ANSWER - Customer request form
When should discuss accounts receivable with a customer - CORRECT ANSWER - 30
days past due
How often do you complete Smith Training? - CORRECT ANSWER - Quarterly
Five keys for Smith Driving? - CORRECT ANSWER - Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
How many shop towels does a customer get if the invoice says 100 and they return 90? -
CORRECT ANSWER - 90
Which of the following is not components that make up A/R funds? - CORRECT
ANSWER - 45 days past due.
Minimum expectation for Accounts Receivables? - CORRECT ANSWER - Less than 5%
How many weeks should you record the chemical usage on a new dispensing unit - CORRECT
ANSWER - 4 weeks
Highest you can achieve in net billing? - CORRECT ANSWER - 100%
, If a customer turns in 90 out of 100, what should you do? - CORRECT ANSWER - Notify
the customer you will bill them for 10 missing shop towels at their l/r rate
Which is not a standard delivery frequency? - CORRECT ANSWER - Every third week.
What is a phoenix mat? - CORRECT ANSWER - Cintas standard mats
What should you do if you notice a customer is using more/less paper that you leave. -
CORRECT ANSWER - Discuss with them the usage patterns and offer to change their
invoice accordingly
What two items should the ssr always have? - CORRECT ANSWER - Pen and paper
What is the single most important thing an SSR does each morning before leaving? - CORRECT
ANSWER - Verify the load and ensure all product is in the truck
Standard term of Cintas agreement? - CORRECT ANSWER - 60 months
Which is not standard company mat size - CORRECT ANSWER - 5x12
Which is not component of creating raving fans? - CORRECT ANSWER - Customers who
are "very satisfied/definitely recommend" cintas
What tool is specifically available to Uniform routes to help you make more money - CORRECT
ANSWER - Uniform Rental Source Book
Who is a good competitor and why? - CORRECT ANSWER - Unifirst- National Brand
and comparible prices
