Cintas Week 1 Review/Study Guide
UPDATED Exam Questions and
CORRECT Answers
OSHA 1910.151 - CORRECT ANSWER - A) An employer shall ensure availability of
medical personnel for consultation on matters of plant health.
B) If there is an absence of a clinic in near proximity to workplace, there should be employees on
site that are adequately trained to render first aid and supplies shall be available.
C) If injurious or corrosive materials are present, suitable facilities for quick drenching or
flushing of the eyes and body shall be provided in the work area for immediate emergency use.
Common buyer motivations - CORRECT ANSWER - Convenience, compliance,
productivity of employees, reduce liability and workers compensation costs, cost effective
Bundled - CORRECT ANSWER - Complete First Aid package - training, eyewash, safety
center, AEDs, etc.
Rooted - CORRECT ANSWER - Customer has multiple Cintas divisions - FAS, Rental,
Fire, less likely for them to leave/cancel
S in S.A.F.E. - CORRECT ANSWER - Single Source Provider
A in S.A.F.E. - CORRECT ANSWER - Adaptable Programs
F in S. A. F. E. - CORRECT ANSWER - Five Star Service
E in S.A.F.E. - CORRECT ANSWER - Exclusive Partnerships
, Cintas FAS Unique Characteristics - CORRECT ANSWER - S.A.F.E., Eyewash service,
free ERT, Cabinets: clean and sanitize, customer focused, trained professionals, free cabinet
upgrades, AED checks, Safety centers, Safety walk throughs
3 components of Cintas Corporate Culture - CORRECT ANSWER - 1. Principle Objective
2. Corporate Character
3. Management Systems
Principle Objective - CORRECT ANSWER - We will exceed our customers' expectations
to maximize the long-term value of Cintas for its shareholders and working partners.
First Touch of service - CORRECT ANSWER - Build rapport
Second touch of service - CORRECT ANSWER - After checking cabinets, let the
customer know what you found and what you can do for them.
Third touch of service - CORRECT ANSWER - Go over invoice, take credit for what you
have done and verify AP contacts are correct and updated.
What is our recommended service cycle for FAS customers? - CORRECT ANSWER - 28
Days
Competitive Urgency - CORRECT ANSWER - Attending to every detail of our business
with a sense of urgency, enthusiasm, professionalism, and thoroughness
Positive Discontent - CORRECT ANSWER - Never satisfied with the status quo &
consistently strive to improve
Cintas Safety Objective - CORRECT ANSWER - 1. Every Cintas Location is Injury-Free
2. Every partner is engaged in continuously improving safety
UPDATED Exam Questions and
CORRECT Answers
OSHA 1910.151 - CORRECT ANSWER - A) An employer shall ensure availability of
medical personnel for consultation on matters of plant health.
B) If there is an absence of a clinic in near proximity to workplace, there should be employees on
site that are adequately trained to render first aid and supplies shall be available.
C) If injurious or corrosive materials are present, suitable facilities for quick drenching or
flushing of the eyes and body shall be provided in the work area for immediate emergency use.
Common buyer motivations - CORRECT ANSWER - Convenience, compliance,
productivity of employees, reduce liability and workers compensation costs, cost effective
Bundled - CORRECT ANSWER - Complete First Aid package - training, eyewash, safety
center, AEDs, etc.
Rooted - CORRECT ANSWER - Customer has multiple Cintas divisions - FAS, Rental,
Fire, less likely for them to leave/cancel
S in S.A.F.E. - CORRECT ANSWER - Single Source Provider
A in S.A.F.E. - CORRECT ANSWER - Adaptable Programs
F in S. A. F. E. - CORRECT ANSWER - Five Star Service
E in S.A.F.E. - CORRECT ANSWER - Exclusive Partnerships
, Cintas FAS Unique Characteristics - CORRECT ANSWER - S.A.F.E., Eyewash service,
free ERT, Cabinets: clean and sanitize, customer focused, trained professionals, free cabinet
upgrades, AED checks, Safety centers, Safety walk throughs
3 components of Cintas Corporate Culture - CORRECT ANSWER - 1. Principle Objective
2. Corporate Character
3. Management Systems
Principle Objective - CORRECT ANSWER - We will exceed our customers' expectations
to maximize the long-term value of Cintas for its shareholders and working partners.
First Touch of service - CORRECT ANSWER - Build rapport
Second touch of service - CORRECT ANSWER - After checking cabinets, let the
customer know what you found and what you can do for them.
Third touch of service - CORRECT ANSWER - Go over invoice, take credit for what you
have done and verify AP contacts are correct and updated.
What is our recommended service cycle for FAS customers? - CORRECT ANSWER - 28
Days
Competitive Urgency - CORRECT ANSWER - Attending to every detail of our business
with a sense of urgency, enthusiasm, professionalism, and thoroughness
Positive Discontent - CORRECT ANSWER - Never satisfied with the status quo &
consistently strive to improve
Cintas Safety Objective - CORRECT ANSWER - 1. Every Cintas Location is Injury-Free
2. Every partner is engaged in continuously improving safety
