Salesforce Certified Associate Exam with Verified
Answers
What is the Salesforce Ecosystem? - -Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - -Allow stakeholders to keep
their deals, cases and opportunities private and away from others that do not have a need
to see the information.
How is Salesforce a multi-tenant environment? - -You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - -Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - -Week long classes taught by other trailblazers →
best to attend if sponsored by your company because it cost a couple thousand dollars
What is Salesforce Customer 360? - -Salesforce's solution that connects all
information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - -The most fundamental cloud that connects
leads and opportunities. Provides info about the deals that are being sold within your org. It
contains every step of the sales path.
, Salesforce Certified Associate Exam with Verified
Answers
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - -The second most common cloud, biggest
focus is on customer service and success. Deals with use cases, accounts and contacts.
For ex. an email can turn into a case that is automated via phone, email or web chat. There
are some automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - -Product to enable companies to market
to
customers.
It keeps track of potential customers → helps them go through the sales path. It helps you
get to know the beginning of the customer journey. It features campaigns, campaign
members and leads.
Marketing and sales cloud has some overlap. And depending on the company selling
process, you can understand the ROI on different marketing efforts within your org.
What is the Salesforce Experiences cloud? - -Product for building secure websites,
portals, and
apps with connected data quickly.
It lets you create a social platform for customers to engage with your brand → it creates a
site and content
backend that is operated by Salesforce.
It has a community portal for members to login.
Answers
What is the Salesforce Ecosystem? - -Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - -Allow stakeholders to keep
their deals, cases and opportunities private and away from others that do not have a need
to see the information.
How is Salesforce a multi-tenant environment? - -You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - -Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - -Week long classes taught by other trailblazers →
best to attend if sponsored by your company because it cost a couple thousand dollars
What is Salesforce Customer 360? - -Salesforce's solution that connects all
information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - -The most fundamental cloud that connects
leads and opportunities. Provides info about the deals that are being sold within your org. It
contains every step of the sales path.
, Salesforce Certified Associate Exam with Verified
Answers
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - -The second most common cloud, biggest
focus is on customer service and success. Deals with use cases, accounts and contacts.
For ex. an email can turn into a case that is automated via phone, email or web chat. There
are some automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - -Product to enable companies to market
to
customers.
It keeps track of potential customers → helps them go through the sales path. It helps you
get to know the beginning of the customer journey. It features campaigns, campaign
members and leads.
Marketing and sales cloud has some overlap. And depending on the company selling
process, you can understand the ROI on different marketing efforts within your org.
What is the Salesforce Experiences cloud? - -Product for building secure websites,
portals, and
apps with connected data quickly.
It lets you create a social platform for customers to engage with your brand → it creates a
site and content
backend that is operated by Salesforce.
It has a community portal for members to login.
