1|Page
Mssc Quality Exam Questions
Complete Verified Marking Scheme
Update (A+ Pass)
Of the four roles of management, controlling covers which of the following actions:
- Planning resources to use
- Monitoring actual to standard work performance
- Praising a workers contribution
- Delegating more tasks to a team - ✔✔Planning resources to use
The performance of the product as viewed by the customer is ultimately the most important measure of
__________.
- Safety program effectiveness
- Human resources policies
- Cost of the product
- Product quality - ✔✔Product quality
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS.
- Six Sigma
Katelyn Whitman© 2025, All Rights Reserved.
,2|Page
- 5G
- World Class
- Dedicated - ✔✔Six Sigma
To identify and eliminate waste (non-value added) activities proves a company is operating in
__________.
- A continuous improvement environment
- Safe mode
- Best business practices
- Employee reduction processes - ✔✔A continuous improvement environment
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various approaches of
__________.
- Statistical analysis
- Customer complaints
- TQM, Total Quality Management
- Design integration - ✔✔TQM, Total Quality Management
First piece inspection is required for __________.
- Employee raises
- Documenting repeatable setups
- Calibrating hand tools
- Packaging approval - ✔✔Documenting repeatable setups
Katelyn Whitman© 2025, All Rights Reserved.
,3|Page
The number of defects produced is a measure of __________.
- The cost of the machine
- The effectiveness of a quality assurance system
- The effectiveness of the customer service department
- An increase in sales - ✔✔The effectiveness of a quality assurance system
Product development teams should perform a(n) __________ as early as possible during their design
process.
- Process capability analysis
- Job Safety Analysis
- Design Failure Mode and Effects Analysis
- Predictive Maintenance Analysis - ✔✔Design Failure Mode and Effects Analysis
Defect prevention is the __________ of the four types of quality costs.
- Least difficult to accomplish
- Least cost effective
- Most cost effective
- Same cost as any - ✔✔Most cost effective
The systematic way to eliminate activities that do not add value to the product in all processes from
customer order to delivery is called __________.
- Kanban
- Lean manufacturing
Katelyn Whitman© 2025, All Rights Reserved.
, 4|Page
- Safety meetings
- Product inspection - ✔✔Lean manufacturing
A worker should __________ any time the worker notices a minor quality problem that is not critical to
product function or performance.
- Shutdown the production line immediately and correct the problem
- Notify the supervisor to determine the correct action to take
- Ignore the problem and leave it to engineering to analyze later
- Ask the quality department to start an investigation - ✔✔Notify the supervisor to determine the correct
action to take
Greater variations in a process may occur when __________.
- Approved process adjustments are performed
- Unapproved process adjustments are performed
- No changes are made to a process
- Machines and equipment are maintained properly - ✔✔Unapproved process adjustments are performed
_________ should be validated and approved to ensure accuracy.
- Spreadsheets
- Histograms
- Standard operating procedures
- Operation observations - ✔✔Standard operating procedures
Katelyn Whitman© 2025, All Rights Reserved.
Mssc Quality Exam Questions
Complete Verified Marking Scheme
Update (A+ Pass)
Of the four roles of management, controlling covers which of the following actions:
- Planning resources to use
- Monitoring actual to standard work performance
- Praising a workers contribution
- Delegating more tasks to a team - ✔✔Planning resources to use
The performance of the product as viewed by the customer is ultimately the most important measure of
__________.
- Safety program effectiveness
- Human resources policies
- Cost of the product
- Product quality - ✔✔Product quality
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS.
- Six Sigma
Katelyn Whitman© 2025, All Rights Reserved.
,2|Page
- 5G
- World Class
- Dedicated - ✔✔Six Sigma
To identify and eliminate waste (non-value added) activities proves a company is operating in
__________.
- A continuous improvement environment
- Safe mode
- Best business practices
- Employee reduction processes - ✔✔A continuous improvement environment
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various approaches of
__________.
- Statistical analysis
- Customer complaints
- TQM, Total Quality Management
- Design integration - ✔✔TQM, Total Quality Management
First piece inspection is required for __________.
- Employee raises
- Documenting repeatable setups
- Calibrating hand tools
- Packaging approval - ✔✔Documenting repeatable setups
Katelyn Whitman© 2025, All Rights Reserved.
,3|Page
The number of defects produced is a measure of __________.
- The cost of the machine
- The effectiveness of a quality assurance system
- The effectiveness of the customer service department
- An increase in sales - ✔✔The effectiveness of a quality assurance system
Product development teams should perform a(n) __________ as early as possible during their design
process.
- Process capability analysis
- Job Safety Analysis
- Design Failure Mode and Effects Analysis
- Predictive Maintenance Analysis - ✔✔Design Failure Mode and Effects Analysis
Defect prevention is the __________ of the four types of quality costs.
- Least difficult to accomplish
- Least cost effective
- Most cost effective
- Same cost as any - ✔✔Most cost effective
The systematic way to eliminate activities that do not add value to the product in all processes from
customer order to delivery is called __________.
- Kanban
- Lean manufacturing
Katelyn Whitman© 2025, All Rights Reserved.
, 4|Page
- Safety meetings
- Product inspection - ✔✔Lean manufacturing
A worker should __________ any time the worker notices a minor quality problem that is not critical to
product function or performance.
- Shutdown the production line immediately and correct the problem
- Notify the supervisor to determine the correct action to take
- Ignore the problem and leave it to engineering to analyze later
- Ask the quality department to start an investigation - ✔✔Notify the supervisor to determine the correct
action to take
Greater variations in a process may occur when __________.
- Approved process adjustments are performed
- Unapproved process adjustments are performed
- No changes are made to a process
- Machines and equipment are maintained properly - ✔✔Unapproved process adjustments are performed
_________ should be validated and approved to ensure accuracy.
- Spreadsheets
- Histograms
- Standard operating procedures
- Operation observations - ✔✔Standard operating procedures
Katelyn Whitman© 2025, All Rights Reserved.
