UPDATE | ASSURED SUCCESS
BEST PRACTICE: Label your paper with the section based on the section letter/number to help you stay organized and
for ease of review.
o Example:
A: HEALTH AND BEHAVIORAL HEALTH OUTCOMES: You will write your response addressing the requirement for A.
B1: COMMUNITY RELATIONSHIPS: You will write your response addressing the requirement for B1.
D776 Introduction
Chronic illnesses are present in more than 40% of the total population of the United States. Managing the care of patients with chronic
illness has been proven to be effective at improving their quality of care and lifestyle, as well as decreasing the cost of providing
healthcare for these patients.
The role of a Healthcare Service Coordinator (HSC) is to support patients with chronic illnesses by closing gaps in communication and
improving relationships between interprofessional healthcare teams and community partners. To best ensure safe, quality outcomes for
patients and communities, an HSC must effectively engage with both interprofessional team members and community partners. An
HSC must also maintain organization awareness to improve outcomes for patients and communities.
For this task, you will document the essential components of the HSC’s role in relation to working with interprofessional team members
and community partners to secure quality, safe outcomes for patients and communities. You will additionally enact leadership by
collaborating with interprofessional team members and strategic and community partners to address micro, mezzo, and macro socio-
political drivers of healthcare and ensure that the organization’s goals and strategic partnerships are honored.
Scenario
You are employed as a healthcare service coordinator (HSC) in an urban hospital located within a community with considerable racial
and socioeconomic diversity. The demographics of the community include over 60% African American residents, over one-third of
households living in poverty, and about 10% of the population who speaks a language other than English. There is an extensive history
of mistrust of the medical community by many African American residents. The city includes pockets of significant poverty next to
pockets of affluence. There is a difference in life expectancy of up to 20 years between different neighborhoods. The HSCs serving this
community through the hospital face a high prevalence of homelessness, infant mortality, and drug abuse, particularly heroin. The
, chronic disease rates among the hospital’s community are high, particularly the rates for heart disease, cancer, stroke, and HIV.