Qualtrics Certification Exam Questions
And Solutions
The customer wants to be able to easily manage the permissions of their users on a
larger scale. Rather than individually granting permissions to individual users, you can
advise them to add the desired groups of users to a _____. - ANSWER -Role
When assisting a client in managing bulk users, you will educate the customer about
the User Admin tab. Which statements are true of the User Admin tab? (Select all that
apply.) - ANSWER -- Uploads in the User Admin tab generally contain required fields
and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories - ANSWER -1. To set up different deduplication or
contact frequency rules for different customer segments
2. To set up another directory that includes test users that you can use to send out
distributions
Which statements are true of the process of migrating contacts from a previous vendor
for Qualtrics customers? (Select all that apply.) - ANSWER -- Customers with standard
implementation are responsible for their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.)
- ANSWER -- Create a name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative
impacts of _____. - ANSWER -an incorrect configuration of certain data fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for
any given user in XM Directory is _____. - ANSWER -transactional data
A client from the healthcare industry has a business unit that is interested in sending
out transactional surveys to previous patients who visited a clinic, and a second
business unit that reaches out to insurance policy owners for relational surveys. In order
to configure a solution in XM Directory that meets this customer's requirements, you
should advise the client to use which feature in the XM Directory? - ANSWER -Multiple
directories
When setting up an authenticator, only the _______ or ________ contact list fields can
be used for authentication. - ANSWER -Email, ExternalDataReference
,Always use the ____ case when programming a survey. - ANSWER -Positive
Where can you configure web services? - ANSWER -- Survey Flow
- Actions Tab
What are the two main areas where you can utilize a randomizer? - ANSWER -- Within
a specific block of questions, where you can use question randomization to randomize
the order of questions within a block
- Within the Survey Flow, where you can use the Randomizer element to randomize
Survey Flow elements, such as blocks of questions and/or Embedded Data elements
A Qualtrics customer has a demographic block in their survey that asks respondents for
their gender, age range, and income range. In addition to questions targeting all
demographics, the client is trying to target two specific demographic groups with
additional survey questions: female respondents between the ages of 30 and 39 that
make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey configuration for multiple
workstreams will assist the customer with these requirements? - ANSWER -Complex
branch logic
Nicole, a member of the CX implementation team, is applying branching to capture
identified touch points for a customer. As she adds more conditions to the logic, it is
recommended that she use new _____ to separate everything out more clearly and
make it easier for customers to make updates in the future. - ANSWER -logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of
data by searching against a key field, such as Region Codes? - ANSWER -
Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an
authenticator? - ANSWER -It will prevent respondents from being able to complete
multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey
Flows? (Select all that apply.) - ANSWER -Sentiment Score, Topic Exists, and
Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on
their services and then customize the survey experience based on topics in their
feedback. To accomplish this, they will leverage _____ to analyze the topics used in
one of the Text Entry response questions and then they will use Branch Logic to send
the respondent to different paths in the survey depending on the topic present in their
response. - ANSWER -Text iQ
, two most common escalation tasks - ANSWER -- tracking non-blocking issues
- new feature requests
How long does it take to fully implement and configure SSO? - ANSWER -About 2
weeks
Purpose of Engineering Services - ANSWER -building custom solutions that enhance
current product functionality, as well as monitoring and maintaining implemented
solutions
Which escalation task is commonly faced by Qualtrics customers? - ANSWER -
Tracking non-blocking issues
The first step for single sign-on SSO setup is? - ANSWER -Completing the SSO
implementation survey
Which team is centered around building custom solutions that enhance current product
functionality, as well as monitoring and maintaining implemented solutions? - ANSWER
-Engineering Services Team
Which of the following information should you include in a Requirements Document?
(Select all that apply.) - ANSWER -- Summary of the business case
- Owners/Stakeholders
- Specific details and actions to confirm functionality
triggering logic - ANSWER -denotes the conditions and logic that should trigger this
particular ticket
ticket name - ANSWER -provides the name of the ticket as it appears in the Qualtrics
platform and generally describes the nature of the ticket
ticket priority - ANSWER -used for filtering and prioritization by ticket owners and can
be Low, Medium, or High
ticket owner - ANSWER -outlines who the end owner should be and the method of the
assignment
ticket summary - ANSWER -two optional fields that appear at the top of the ticket to
give owners a quick view into the ticket. You can assign a multiple choice question and
comments question
root cause - ANSWER -used for a single-level tagging of the issue's root cause
Which are key elements found in the ticketing design document? - ANSWER -- Root
Cause
- Priority
And Solutions
The customer wants to be able to easily manage the permissions of their users on a
larger scale. Rather than individually granting permissions to individual users, you can
advise them to add the desired groups of users to a _____. - ANSWER -Role
When assisting a client in managing bulk users, you will educate the customer about
the User Admin tab. Which statements are true of the User Admin tab? (Select all that
apply.) - ANSWER -- Uploads in the User Admin tab generally contain required fields
and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories - ANSWER -1. To set up different deduplication or
contact frequency rules for different customer segments
2. To set up another directory that includes test users that you can use to send out
distributions
Which statements are true of the process of migrating contacts from a previous vendor
for Qualtrics customers? (Select all that apply.) - ANSWER -- Customers with standard
implementation are responsible for their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.)
- ANSWER -- Create a name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative
impacts of _____. - ANSWER -an incorrect configuration of certain data fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for
any given user in XM Directory is _____. - ANSWER -transactional data
A client from the healthcare industry has a business unit that is interested in sending
out transactional surveys to previous patients who visited a clinic, and a second
business unit that reaches out to insurance policy owners for relational surveys. In order
to configure a solution in XM Directory that meets this customer's requirements, you
should advise the client to use which feature in the XM Directory? - ANSWER -Multiple
directories
When setting up an authenticator, only the _______ or ________ contact list fields can
be used for authentication. - ANSWER -Email, ExternalDataReference
,Always use the ____ case when programming a survey. - ANSWER -Positive
Where can you configure web services? - ANSWER -- Survey Flow
- Actions Tab
What are the two main areas where you can utilize a randomizer? - ANSWER -- Within
a specific block of questions, where you can use question randomization to randomize
the order of questions within a block
- Within the Survey Flow, where you can use the Randomizer element to randomize
Survey Flow elements, such as blocks of questions and/or Embedded Data elements
A Qualtrics customer has a demographic block in their survey that asks respondents for
their gender, age range, and income range. In addition to questions targeting all
demographics, the client is trying to target two specific demographic groups with
additional survey questions: female respondents between the ages of 30 and 39 that
make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey configuration for multiple
workstreams will assist the customer with these requirements? - ANSWER -Complex
branch logic
Nicole, a member of the CX implementation team, is applying branching to capture
identified touch points for a customer. As she adds more conditions to the logic, it is
recommended that she use new _____ to separate everything out more clearly and
make it easier for customers to make updates in the future. - ANSWER -logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of
data by searching against a key field, such as Region Codes? - ANSWER -
Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an
authenticator? - ANSWER -It will prevent respondents from being able to complete
multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey
Flows? (Select all that apply.) - ANSWER -Sentiment Score, Topic Exists, and
Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on
their services and then customize the survey experience based on topics in their
feedback. To accomplish this, they will leverage _____ to analyze the topics used in
one of the Text Entry response questions and then they will use Branch Logic to send
the respondent to different paths in the survey depending on the topic present in their
response. - ANSWER -Text iQ
, two most common escalation tasks - ANSWER -- tracking non-blocking issues
- new feature requests
How long does it take to fully implement and configure SSO? - ANSWER -About 2
weeks
Purpose of Engineering Services - ANSWER -building custom solutions that enhance
current product functionality, as well as monitoring and maintaining implemented
solutions
Which escalation task is commonly faced by Qualtrics customers? - ANSWER -
Tracking non-blocking issues
The first step for single sign-on SSO setup is? - ANSWER -Completing the SSO
implementation survey
Which team is centered around building custom solutions that enhance current product
functionality, as well as monitoring and maintaining implemented solutions? - ANSWER
-Engineering Services Team
Which of the following information should you include in a Requirements Document?
(Select all that apply.) - ANSWER -- Summary of the business case
- Owners/Stakeholders
- Specific details and actions to confirm functionality
triggering logic - ANSWER -denotes the conditions and logic that should trigger this
particular ticket
ticket name - ANSWER -provides the name of the ticket as it appears in the Qualtrics
platform and generally describes the nature of the ticket
ticket priority - ANSWER -used for filtering and prioritization by ticket owners and can
be Low, Medium, or High
ticket owner - ANSWER -outlines who the end owner should be and the method of the
assignment
ticket summary - ANSWER -two optional fields that appear at the top of the ticket to
give owners a quick view into the ticket. You can assign a multiple choice question and
comments question
root cause - ANSWER -used for a single-level tagging of the issue's root cause
Which are key elements found in the ticketing design document? - ANSWER -- Root
Cause
- Priority
