MSA ONBOARDING POST TEST/ QUIZZES &
CORRECT ANS.
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - Answer: Veterans
Family members
employee
Trainees
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - Answer: Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the information?
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, Which report can be used to identify appointments with incomplete encounters and those with
no action taken to assist in identifying no shows at the end of each clinic day? - Answer: EARR
How do you identify patients placed on the Patient-Centered Scheduling Reminder List who
have yet to call for a follow-up appointment? - Answer: Generate VSSC CPM Worklist Report or
VistA Recall List
A Veteran asked for a copy of medical reference information from an appointment s/he had a
year ago. You can print that information. - Answer: FALSE
A Veteran is feeling ill on vacation and wants to be seen at the Orlando VA. The Veteran
currently receives care at the VA in Jackson, MS. When the Veteran arrives at the Orlando VA,
he is told that he must enroll all over again and provide his DD-214 for enrollment purposes. -
Answer: FALSE
What is the purpose of form 10-10EZ? - Answer: Enrollment in health benefits
When scheduling a group video appointment, the link to join the appointment is sent from
which scheduling application? - Answer: Virtual Care Manager (VCM)
What is the minimum necessary effort that should be made for contacting patient to schedule
for a non-mental health appointment? - Answer: Make two contact attempts using different
modalities and wait 14 days for the patient to reply
Use "cancelled by patient" when: (Select all that apply) - Answer: The patient originates the
cancellation request
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CORRECT ANS.
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - Answer: Veterans
Family members
employee
Trainees
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - Answer: Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the information?
Page 1 of 7
, Which report can be used to identify appointments with incomplete encounters and those with
no action taken to assist in identifying no shows at the end of each clinic day? - Answer: EARR
How do you identify patients placed on the Patient-Centered Scheduling Reminder List who
have yet to call for a follow-up appointment? - Answer: Generate VSSC CPM Worklist Report or
VistA Recall List
A Veteran asked for a copy of medical reference information from an appointment s/he had a
year ago. You can print that information. - Answer: FALSE
A Veteran is feeling ill on vacation and wants to be seen at the Orlando VA. The Veteran
currently receives care at the VA in Jackson, MS. When the Veteran arrives at the Orlando VA,
he is told that he must enroll all over again and provide his DD-214 for enrollment purposes. -
Answer: FALSE
What is the purpose of form 10-10EZ? - Answer: Enrollment in health benefits
When scheduling a group video appointment, the link to join the appointment is sent from
which scheduling application? - Answer: Virtual Care Manager (VCM)
What is the minimum necessary effort that should be made for contacting patient to schedule
for a non-mental health appointment? - Answer: Make two contact attempts using different
modalities and wait 14 days for the patient to reply
Use "cancelled by patient" when: (Select all that apply) - Answer: The patient originates the
cancellation request
Page 2 of 7
