LSUS MHA 702 Ch 14
1. lending to the problems of the adults Most managers have more than
that they supervise. enough to do without...
2. people-related problems __________ are part of the job
for any supervisor.
3. work, home, or both. Employee problems can be relat-
ed to...
4. separate the person on the job com- Sadly, it is not possible to...
pletely from the person off the job.
5. an individual's personal problems are A supervisor must take notice
affecting work through deteriorating when...
performance, reduced productivity, or
disruption of a department's ability to
operate normally.
6. an employees personal problems. Negative effects on operations
can be caused by...
7. problems. An employee's poor performance
may be an indicator of...
8. approach their employees in a manner Supervisors who suspect that
that is respectful of their right to priva- personal problems are behind
cy. the declines in performance
must...
9. is not the business of a manager. Events in an individual's private
life...
10. results Supervisors must address the
_____ of behavior & not attempt
to find the cause.
11. probe for personal information. Do not, under any circumstances,
...
12.
, LSUS MHA 702 Ch 14
listen & refer employees to appropriate Effective supervisors
help ____________ - employee
health service or an organiza-
tion's employee assistance pro-
gram.
13. wise supervisors do not respond to Even if employees reveal their
such requests. problems & ask for advice, ...
14. correction - improving outcomes. The primary purpose of interven-
tion is...
15. either declining employee performance Poor outcomes stem from...
or suboptimal employee behavior.
16. separate performance problems from It is essential to...
true behavior problems.
17. different approaches. Different problems require...
18. Performance problems ...relate to meeting the expecta-
tions or requirements of a job
(cannot do the work).
19. Behavior problems ...involve violations of policies or
work rules (will not do the work).
20. employees are always entitled to know Whether related to performance
what is expected of them. or behavior,....
21. unreasonable If employer expectations were not
adequately delivered to the em-
ployee, it is __________ to ex-
pect perfect performance or be-
havior from the employee.
22. weak orientation or inadequate train- Performance problems, especial-
ing. ly those occurring early in a per-
son's employment, are often the
result of...
1. lending to the problems of the adults Most managers have more than
that they supervise. enough to do without...
2. people-related problems __________ are part of the job
for any supervisor.
3. work, home, or both. Employee problems can be relat-
ed to...
4. separate the person on the job com- Sadly, it is not possible to...
pletely from the person off the job.
5. an individual's personal problems are A supervisor must take notice
affecting work through deteriorating when...
performance, reduced productivity, or
disruption of a department's ability to
operate normally.
6. an employees personal problems. Negative effects on operations
can be caused by...
7. problems. An employee's poor performance
may be an indicator of...
8. approach their employees in a manner Supervisors who suspect that
that is respectful of their right to priva- personal problems are behind
cy. the declines in performance
must...
9. is not the business of a manager. Events in an individual's private
life...
10. results Supervisors must address the
_____ of behavior & not attempt
to find the cause.
11. probe for personal information. Do not, under any circumstances,
...
12.
, LSUS MHA 702 Ch 14
listen & refer employees to appropriate Effective supervisors
help ____________ - employee
health service or an organiza-
tion's employee assistance pro-
gram.
13. wise supervisors do not respond to Even if employees reveal their
such requests. problems & ask for advice, ...
14. correction - improving outcomes. The primary purpose of interven-
tion is...
15. either declining employee performance Poor outcomes stem from...
or suboptimal employee behavior.
16. separate performance problems from It is essential to...
true behavior problems.
17. different approaches. Different problems require...
18. Performance problems ...relate to meeting the expecta-
tions or requirements of a job
(cannot do the work).
19. Behavior problems ...involve violations of policies or
work rules (will not do the work).
20. employees are always entitled to know Whether related to performance
what is expected of them. or behavior,....
21. unreasonable If employer expectations were not
adequately delivered to the em-
ployee, it is __________ to ex-
pect perfect performance or be-
havior from the employee.
22. weak orientation or inadequate train- Performance problems, especial-
ing. ly those occurring early in a per-
son's employment, are often the
result of...
