WGU C846 ITIL QUESTIONS AND
ANSWERS
Strategypolifepocyclepo-poans--
Thispoispoconsideredpothepocorepoofpothepolifepocyclepomanagementpoprocess
CorepoServicepo-poans--
Aposervicepothatpoproducespothepobasicpooutcomepoofpothepocustomerspodesire
Customerpo-poans--Someonepowhopobuyspogoodpoorposervices
Enablingposervicepo-poans--Aposerviceponeededpotopodeliverpoapocoreposervice
Enhancingposervicepo-poans--
Aposervicepothatpoispoaddedpotopothepocorepotopomakepoitpomorepoattractive
ITpoServicepo-poans--
AposervicepocarriedpooutpobypoanpoITpoprovider.poConsistpoofpoapocombinationpoofpoITpotec
hnology,popeople,poandpoprocesses
Outcomepo-poans--
Theporesultpoofpocarryingpooutpoanpoactivity,pofollowingpoapoprocess,podeliveringpoanpoITpo
service.poThepotermpoispousedpoforpointendedporesultspoaspowellpoaspoactualporesults
Processpo-poans--
Ispoaposetpoofpostructuredposetpoofpoactivitiespodesignedpotopoaccomplishpoapospecificpoobj
ective.
Servicepo-poans--
Apomeanpotopodeliverpovaluepotopoapocustomerpobypofacilitatingpothepooutcomepoapocusto
merpowantspowithoutpothepoownershippoandpocostpoandporisk.
ServicepoManagementpo-poans--
Aposetpoofpospecializedpoorganizationalpocapabilitiespoforpoprovidingpovaluepotopocustomer
spoinpothepoformpoofposervices
, Servicepostrategypo-poans--
Howpodopowepotrulypocreatepovaluepoforpoapocustomer.poHowpowepocanpomakepothepocase
poforpoapostrategicpoinvestment.poResolvespoconflictingpodemandspoforporesources.poWhat
poservicespoweposhouldpobepoofferingpotopowhom
Utilitypo-poans--Fitpoforpopurpose
Warrantypo-poans--Fitpoforpouse
WarrantypoRequirespoassurancepoinpowhatpoareapo-poans--
Availability,poCapacity,poSecuritypoandpocontinuity.
Assetspo-poans--Anyporesourcepoorpocapability
Attributepo-poans--
Informationpoheldpoaboutpoapoconfigurationpoitemposuchpoaspoaposerialponumber,pomakepo
orpomodel
Capabilitiespo-poans--
Thepoabilitypoofpoanpoorganization,popersonpoprocess,poapplication.poITposervicepotopocarr
ypooutpoanpoactivity
Governancepo-poans--
Ensurespothatpopoliciespoandpostrategiespoarepoactuallypoimplementedpoandpoprocessespo
arepofollowedpocorrectly
ITpoServicepomanagementpo-poans--
ThepoimplementationpoandpomanagementpoofpoqualitypoITposervicespothatpomeetpothepone
edspoofpothepobusiness.
PBApo-poPatternspoofpoBusinesspoActivitypo-poans--
ApoWorkpoloadpoofpoonepoorpomorepobusinesspoactivities.poUsedpotopohelppothepoITposervic
epoproviderpounderstandpoandpoplanpoforpodifferentpolevelspoofpobusinesspoactivity.
Resourcespo-poans--
ApoGenericpotermpothatpoincludespoITpoinfrastructurepopeople,pomoney,poorpoanythingpoels
epothatpomightpohelppoITpodeliverypoaposervice
RiskpoManagementpo-poans--
Thepoapproachpoadoptedpotopoidentifypodocument,poanalyze,pomitigatepoagainstpothepolike
lihoodpoofpoapopotentialpoimpactpotoposervice.
ServicepoStrategypo-poans--
Apophasepoofpotheposervicepolifepocycle,poservicepostrategypodefinespothepoperspective,pop
osition,poplanspoandpopatternspothatpoaposervicepoproviderponeedspotopoexecutepotopomeet
poanpoorganizationspobusinesspooutcome.
ANSWERS
Strategypolifepocyclepo-poans--
Thispoispoconsideredpothepocorepoofpothepolifepocyclepomanagementpoprocess
CorepoServicepo-poans--
Aposervicepothatpoproducespothepobasicpooutcomepoofpothepocustomerspodesire
Customerpo-poans--Someonepowhopobuyspogoodpoorposervices
Enablingposervicepo-poans--Aposerviceponeededpotopodeliverpoapocoreposervice
Enhancingposervicepo-poans--
Aposervicepothatpoispoaddedpotopothepocorepotopomakepoitpomorepoattractive
ITpoServicepo-poans--
AposervicepocarriedpooutpobypoanpoITpoprovider.poConsistpoofpoapocombinationpoofpoITpotec
hnology,popeople,poandpoprocesses
Outcomepo-poans--
Theporesultpoofpocarryingpooutpoanpoactivity,pofollowingpoapoprocess,podeliveringpoanpoITpo
service.poThepotermpoispousedpoforpointendedporesultspoaspowellpoaspoactualporesults
Processpo-poans--
Ispoaposetpoofpostructuredposetpoofpoactivitiespodesignedpotopoaccomplishpoapospecificpoobj
ective.
Servicepo-poans--
Apomeanpotopodeliverpovaluepotopoapocustomerpobypofacilitatingpothepooutcomepoapocusto
merpowantspowithoutpothepoownershippoandpocostpoandporisk.
ServicepoManagementpo-poans--
Aposetpoofpospecializedpoorganizationalpocapabilitiespoforpoprovidingpovaluepotopocustomer
spoinpothepoformpoofposervices
, Servicepostrategypo-poans--
Howpodopowepotrulypocreatepovaluepoforpoapocustomer.poHowpowepocanpomakepothepocase
poforpoapostrategicpoinvestment.poResolvespoconflictingpodemandspoforporesources.poWhat
poservicespoweposhouldpobepoofferingpotopowhom
Utilitypo-poans--Fitpoforpopurpose
Warrantypo-poans--Fitpoforpouse
WarrantypoRequirespoassurancepoinpowhatpoareapo-poans--
Availability,poCapacity,poSecuritypoandpocontinuity.
Assetspo-poans--Anyporesourcepoorpocapability
Attributepo-poans--
Informationpoheldpoaboutpoapoconfigurationpoitemposuchpoaspoaposerialponumber,pomakepo
orpomodel
Capabilitiespo-poans--
Thepoabilitypoofpoanpoorganization,popersonpoprocess,poapplication.poITposervicepotopocarr
ypooutpoanpoactivity
Governancepo-poans--
Ensurespothatpopoliciespoandpostrategiespoarepoactuallypoimplementedpoandpoprocessespo
arepofollowedpocorrectly
ITpoServicepomanagementpo-poans--
ThepoimplementationpoandpomanagementpoofpoqualitypoITposervicespothatpomeetpothepone
edspoofpothepobusiness.
PBApo-poPatternspoofpoBusinesspoActivitypo-poans--
ApoWorkpoloadpoofpoonepoorpomorepobusinesspoactivities.poUsedpotopohelppothepoITposervic
epoproviderpounderstandpoandpoplanpoforpodifferentpolevelspoofpobusinesspoactivity.
Resourcespo-poans--
ApoGenericpotermpothatpoincludespoITpoinfrastructurepopeople,pomoney,poorpoanythingpoels
epothatpomightpohelppoITpodeliverypoaposervice
RiskpoManagementpo-poans--
Thepoapproachpoadoptedpotopoidentifypodocument,poanalyze,pomitigatepoagainstpothepolike
lihoodpoofpoapopotentialpoimpactpotoposervice.
ServicepoStrategypo-poans--
Apophasepoofpotheposervicepolifepocycle,poservicepostrategypodefinespothepoperspective,pop
osition,poplanspoandpopatternspothatpoaposervicepoproviderponeedspotopoexecutepotopomeet
poanpoorganizationspobusinesspooutcome.
