CRM EXAM 1 PRACTICE QUESTIONS
WITH CORRECT ANSWERS
The basic concept of _____ is that work should be organized around outcomes and
not tasks or functions.
a) re-engineering
b) time-based competition
c) core competencies
d) quality circles
e) organizational architecture -Answer-a) re-engineering
_____ results when the direct costs of producing a product are subtracted from the
net revenues received from the sale of the product.
a) Net income
b) Operating profit
c) Cash flow
d) Gross profit margin
e) The liquidity ratio -Answer-d) Gross profit margin
One of the first steps in driving change in a positive direction is:
a) ignoring negative attitudes.
b) removing all negative influences.
c) assessing work load through staff member comments.
d) establishing a sense of urgency.
e) conducting benchmark studies. -Answer-d) establishing a sense of urgency.
Managers should design flexible structure from their organization when its:
a) workforce is highly skilled.
b) environment is stable.
c) strategy is simple.
d) strategy is well understood.
e) technology is simple. -Answer-a) workforce is highly skilled.
A business that is structured to consist of activities such as coordination, supervision
and task allocation has a _____ structure.
a) divisional
b) bureaucratic
c) pre-bureaucratic
d) project Matrix
e) functional organizational -Answer-e) functional organizational
, A/an _____ strategy is one which a human resources department will systematically
search the employee pool outside its own employees to fill positions.
a) Consultant
b) Internal recruitment
c) External recruitment
d) Temporary help
e) Contractor -Answer-c) External recruitment
_____ is the process managers engage in to develop a pool of qualified candidates
for open positions.
a) Downsizing
b) Outsourcing
c) Hiring
d) Recruitment
e) Selection -Answer-d) Recruitment
Managers exercise_____ authority over their immediate
subordinates.
a) line
b) lateral
c) functional
d) advisory
e) matrix -Answer-a) line
The process of getting things done through the efforts of others is referred to as:
a) planning.
b) coercing.
c) influencing.
d) managing.
e) supervising. -Answer-d) managing.
The authority managers have by virtue of their position in an organization is referred
to as _____ power.
a) mentoring
b) subordinate
c) unity of command
d) hierarchical
e) legitimate -Answer-e) legitimate
Clear delegation requires that:
a) a matrix be used.
b) subordinates be told how to carry out their tasks.
c) subordinates understand the scope of authority granted.
d) superiors divest themselves of responsibility.
WITH CORRECT ANSWERS
The basic concept of _____ is that work should be organized around outcomes and
not tasks or functions.
a) re-engineering
b) time-based competition
c) core competencies
d) quality circles
e) organizational architecture -Answer-a) re-engineering
_____ results when the direct costs of producing a product are subtracted from the
net revenues received from the sale of the product.
a) Net income
b) Operating profit
c) Cash flow
d) Gross profit margin
e) The liquidity ratio -Answer-d) Gross profit margin
One of the first steps in driving change in a positive direction is:
a) ignoring negative attitudes.
b) removing all negative influences.
c) assessing work load through staff member comments.
d) establishing a sense of urgency.
e) conducting benchmark studies. -Answer-d) establishing a sense of urgency.
Managers should design flexible structure from their organization when its:
a) workforce is highly skilled.
b) environment is stable.
c) strategy is simple.
d) strategy is well understood.
e) technology is simple. -Answer-a) workforce is highly skilled.
A business that is structured to consist of activities such as coordination, supervision
and task allocation has a _____ structure.
a) divisional
b) bureaucratic
c) pre-bureaucratic
d) project Matrix
e) functional organizational -Answer-e) functional organizational
, A/an _____ strategy is one which a human resources department will systematically
search the employee pool outside its own employees to fill positions.
a) Consultant
b) Internal recruitment
c) External recruitment
d) Temporary help
e) Contractor -Answer-c) External recruitment
_____ is the process managers engage in to develop a pool of qualified candidates
for open positions.
a) Downsizing
b) Outsourcing
c) Hiring
d) Recruitment
e) Selection -Answer-d) Recruitment
Managers exercise_____ authority over their immediate
subordinates.
a) line
b) lateral
c) functional
d) advisory
e) matrix -Answer-a) line
The process of getting things done through the efforts of others is referred to as:
a) planning.
b) coercing.
c) influencing.
d) managing.
e) supervising. -Answer-d) managing.
The authority managers have by virtue of their position in an organization is referred
to as _____ power.
a) mentoring
b) subordinate
c) unity of command
d) hierarchical
e) legitimate -Answer-e) legitimate
Clear delegation requires that:
a) a matrix be used.
b) subordinates be told how to carry out their tasks.
c) subordinates understand the scope of authority granted.
d) superiors divest themselves of responsibility.
