HCB 101 HM 1 Test
HCB 101 HM 1 Test Study Questions and
Answers Graded A 2025
someone who buys goods or services from business? -Correct Answer ✔customer
anyone requiring service? -Correct Answer ✔client
listening carefully to what someone is saying and asking questions? -Correct Answer
✔active listening
a physical location a customer goes to obtain service? -Correct Answer ✔contact point
the tendency to move towards a situation or away from it? -Correct Answer ✔attitude
result of talent, training, or practice or a combination to have the ability to do something
well? -Correct Answer ✔skill
speaking in good tone, volume and intensity to help clearly convey a message? -Correct
Answer ✔verbal communication
facial expressions, gestures, voice tone, physical proximity are all? -Correct Answer
✔nonverbal communication
If a patient has found peace with a diagnosis or prognosis means they are in? -Correct
Answer ✔acceptance
Looks for a cause or fixes blame? -Correct Answer ✔Anger
The wish for extension of life, or later relief of pain? -Correct Answer ✔Bargaining
state of having suffered a loss by death? -Correct Answer ✔Bereavement
adjusting to or solving challenges? -Correct Answer ✔coping
When a person cannot believe the diagnosis or prognosis? -Correct Answer ✔Denial
Sense of great loss of the impending loss of being? -Correct Answer ✔depression
the ability to imagine oneself in another's place and understand the others feelings, and
actions? -Correct Answer ✔Empathy
HCB 101 HM 1 Test
, HCB 101 HM 1 Test
The emotional feeling of pain and distress that a person experience as a reaction to
loss? -Correct Answer ✔Grief
Philosophy of care for the dying and their families? -Correct Answer ✔hospice
a place where the bodies of the deceased persons are kept until identified and claimed
by relatives or released for burial? -Correct Answer ✔Morgue
the outward expression of grief and the behavior associated with loss? -Correct Answer
✔mourning
the number of deaths in a given time or place? -Correct Answer ✔mortality
the relief of symptoms when cure is no longer possible and treatment is provided solely
for comfort? -Correct Answer ✔Palliation
After death term -Correct Answer ✔postmorten
An affinity or relationship between persons or things wherein whatever affects one
similarly affects the other -Correct Answer ✔sympathy
An unhealthy condition of the body that ultimately leads to death? -Correct Answer
✔terminal illness
The stiffness or rigidity that happens after death? -Correct Answer ✔Rigor Mortis
Professional first impression, treating customers with the service they expect to receive.
The overall physical appearance, using professional titles and the perception of both in
a workplace is known as? -Correct Answer ✔Military bearing and Protocol
Expressed implied agreement to submit to exam or treatment -Correct Answer
✔consent
Ability to understand one's decisions -Correct Answer ✔competency
Established safeguards concerning right to privacy
Regulates collection, maintenance, use, and dissemination of personal information by
federal agencies -Correct Answer ✔privacy act of 1974
Creates business processes to protect the use and disclosure of protected health
information (PHI) -Correct Answer ✔HIPAA Privacy Rule
HCB 101 HM 1 Test
HCB 101 HM 1 Test Study Questions and
Answers Graded A 2025
someone who buys goods or services from business? -Correct Answer ✔customer
anyone requiring service? -Correct Answer ✔client
listening carefully to what someone is saying and asking questions? -Correct Answer
✔active listening
a physical location a customer goes to obtain service? -Correct Answer ✔contact point
the tendency to move towards a situation or away from it? -Correct Answer ✔attitude
result of talent, training, or practice or a combination to have the ability to do something
well? -Correct Answer ✔skill
speaking in good tone, volume and intensity to help clearly convey a message? -Correct
Answer ✔verbal communication
facial expressions, gestures, voice tone, physical proximity are all? -Correct Answer
✔nonverbal communication
If a patient has found peace with a diagnosis or prognosis means they are in? -Correct
Answer ✔acceptance
Looks for a cause or fixes blame? -Correct Answer ✔Anger
The wish for extension of life, or later relief of pain? -Correct Answer ✔Bargaining
state of having suffered a loss by death? -Correct Answer ✔Bereavement
adjusting to or solving challenges? -Correct Answer ✔coping
When a person cannot believe the diagnosis or prognosis? -Correct Answer ✔Denial
Sense of great loss of the impending loss of being? -Correct Answer ✔depression
the ability to imagine oneself in another's place and understand the others feelings, and
actions? -Correct Answer ✔Empathy
HCB 101 HM 1 Test
, HCB 101 HM 1 Test
The emotional feeling of pain and distress that a person experience as a reaction to
loss? -Correct Answer ✔Grief
Philosophy of care for the dying and their families? -Correct Answer ✔hospice
a place where the bodies of the deceased persons are kept until identified and claimed
by relatives or released for burial? -Correct Answer ✔Morgue
the outward expression of grief and the behavior associated with loss? -Correct Answer
✔mourning
the number of deaths in a given time or place? -Correct Answer ✔mortality
the relief of symptoms when cure is no longer possible and treatment is provided solely
for comfort? -Correct Answer ✔Palliation
After death term -Correct Answer ✔postmorten
An affinity or relationship between persons or things wherein whatever affects one
similarly affects the other -Correct Answer ✔sympathy
An unhealthy condition of the body that ultimately leads to death? -Correct Answer
✔terminal illness
The stiffness or rigidity that happens after death? -Correct Answer ✔Rigor Mortis
Professional first impression, treating customers with the service they expect to receive.
The overall physical appearance, using professional titles and the perception of both in
a workplace is known as? -Correct Answer ✔Military bearing and Protocol
Expressed implied agreement to submit to exam or treatment -Correct Answer
✔consent
Ability to understand one's decisions -Correct Answer ✔competency
Established safeguards concerning right to privacy
Regulates collection, maintenance, use, and dissemination of personal information by
federal agencies -Correct Answer ✔privacy act of 1974
Creates business processes to protect the use and disclosure of protected health
information (PHI) -Correct Answer ✔HIPAA Privacy Rule
HCB 101 HM 1 Test
