COMMUNICATION PERSPECTIVE
Leadershipoo-ooans---
Influencingoofollowers,oobecauseooyouooshapeootheooattitudesooandoobehaviorsooofoothem
ooinooorderootooohelpoothemooreachootheiroogoals.
Credibilityoo-ooans---KeysootoooSuccess:oo
1.ooFoundationooforoosuccessfulooinfluenceoo
2.ooCentralootoootheoostudyooofoocommunicationoo+ooleadership
3.oo"Ethos"oo-oohighoomoraloostandards
4.ooTheoouseooofooPathos,ooLogosoo&ooEthos
Ethosoo-ooans---PersonalooCharacteroooroomorals
Pathosoo-ooans---Emotional
Logosoo-ooans---Logic
Trustworthinessoo-ooans----ooIt'sooaboutooyouroocharacter
-ooHonestyoo&ooConsistency
-ooBuiltooonootrust
ImpressionooManagementoo-ooans---Self-Presentationaloobehaviors:
1.ooLanguage:ooavoidoojargonoolanguageoothatoowilloodistantooyouoofromooaudience
2.ooPhysicalooAppearance:ooEyeoocontact,oogesturesoobeoorelaxed
3.ooDiscoverooyourself
4.ooAppreciateooConstituentsoo
5.ooAffirmooSharedooValues
6.ooSustainooHope
RationalooPersuasionoo-ooans---
Useooofoologicalooargumentsooandoofactualooevidenceootooodemonstrateoothatooaoorequest
ooorooproposaloowillooattainooorganizationalooobjectives.oo(ex:oo"Researchooshows..")
, PositiveooEmotionalooClimateoo-ooans----
ooSupportingooevidence:ooreasonoowhyootheyooshouldoocomply
-ooOtheroobenefit:oo"you'lloofeeloogoodooaboutooyourselfooifooyou.."
-ooExchange:ooofferingootoootradeoothingsooofoovalue
-ooReferentooInfluence:oohowoomuchootheootargetoo&ooactoroohaveooinoocommon
Perspective-TakingooSkillsoo-ooans----ooAnticipateootheoogoalsooandooexpectations
-ooHe/Sheoocanooencourageooconcessionsoothatooleadootoooagreement
-
ooReducesoodefensivenessooofoootheroonegotiatorooandoomakesoothemoomoreoolikelyootooo
listen
Dynamismoo-ooans----
ooPerceptionsooofooaoosourcesooconfidence,ooactivity,ooandooassertivenessoo
-ooCommunicateootheiroovisionoowithooconfidence
BuildingooYourooCredibilityoo-ooans---1.ooSelf-Presentationoobehavior
2.ooLanguageoo
3.ooPhysicalooAppearance/ooNonverbal
4.ooDiscoverooYourself
5.ooIncreaseooSkillsoo&ooConfidenceoo
6.ooAppreciatingooConstituentsoo
7.ooAffirmingooSharedooValuesoo
8.ooDevelopingooaooCapacity
9.ooServingooaooPurpose
10.ooSustainingooHope
InfluenceooTacticsoo-ooans----ooRationalooPersuasion
-ooApprisingoo
-ooInspirationalooAppealsoo
-ooConsultationoo
-ooCollaboration
-ooIngratiation
-ooPersonalooAppeals
-ooExchangeoo
-ooCoalitionooTacticsoo
-ooLegitimatingooTacticsoo
-ooPressure
GoalsooofooNegotiationoo-ooans---
Toooreachooaooconclusionoothatooisoosatisfyingootooobothoosides.
Compliance-ooGainingooStrategiesoo-ooans---
Verbalootacticsoothatooleadersooandooothersoouseootooogetootheiroowayooinooface-to-
faceooencounters