FRHD 3400 Multiple Choice Exam 100% Verified
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes
conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social
interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude,
admiration, indignation, and contempt
- They are complicated by the multidimensional and demanding world
Positive Emotions - ANSWER Influence the way people react to others and their
surroundings. They turn on our brains, expand our awareness, allow us to think more
creatively, enhance our resilience to adversity, build our happiness, and boost our
health
Trust & Emotions - ANSWER - Not everyone will appreciate or welcome the
professional commenting on their feelings (seen as intrusive)
,Reflection of Feeling - ANSWER Identify key emotions of client and feed them back to
clarify affective experience. Affective empathy is often combined with paraphrasing and
summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions
explicit and clear (discovering the heart of the matter)
- Promotes an understanding of an individual's feelings, emotions and behaviour
- Enables you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or
ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
2. Pinpoint and label feelings
3. Context or brief paraphrase
4. Tense and Immediacy
5. Check for accuracy
6. Bring out positive emotional stories and strengths to counter the negatives and
difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual
expressing strong emotions
- Move too quickly into empathy and normalizing if a person becomes emotive
- Reflect feelings too much
- Above pitfalls may cause person to close down
, Macro nonverbals - ANSWER Easy to see ex. client drops the eyes downward, twist
away from you, talk quietly
Micro non verbals - ANSWER - Fleeting emotions of concealed emotions, sometimes
so fast that they happen in the blink of an eye-individual trying to hide them
A powerful tool for investigators because facial expressions of emotion are the closest
thing humans have to a universal language
Paraphrasing is concerned with feeding the key points of what a client has said.
Reflection of feeling, in contrast, involves: - ANSWER a) observing emotions
b) narrating emotions
c) repeating emotions back to the client
d) helping clients become more effective **
We can thank ___ for the term "reflection of feeling." - ANSWER a) Miller
b) Rogers***
c) Ellis
d) Beck
3. Which of the following is a common quality of both paraphrasing and reflection of
feeling? - ANSWER a) They are both included in feedback to the client
b) May be found together in the same statement
c) They are both used in interviews
d) All of the above **
4. There is a distinctive difference between paraphrasing and reflection of feeling.
Paraphrase focuses on ___ and reflection of feeling is concerned with ___? - ANSWER
a) content; emotion***
b) emotion; content
c) content; observations
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes
conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social
interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude,
admiration, indignation, and contempt
- They are complicated by the multidimensional and demanding world
Positive Emotions - ANSWER Influence the way people react to others and their
surroundings. They turn on our brains, expand our awareness, allow us to think more
creatively, enhance our resilience to adversity, build our happiness, and boost our
health
Trust & Emotions - ANSWER - Not everyone will appreciate or welcome the
professional commenting on their feelings (seen as intrusive)
,Reflection of Feeling - ANSWER Identify key emotions of client and feed them back to
clarify affective experience. Affective empathy is often combined with paraphrasing and
summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions
explicit and clear (discovering the heart of the matter)
- Promotes an understanding of an individual's feelings, emotions and behaviour
- Enables you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or
ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
2. Pinpoint and label feelings
3. Context or brief paraphrase
4. Tense and Immediacy
5. Check for accuracy
6. Bring out positive emotional stories and strengths to counter the negatives and
difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual
expressing strong emotions
- Move too quickly into empathy and normalizing if a person becomes emotive
- Reflect feelings too much
- Above pitfalls may cause person to close down
, Macro nonverbals - ANSWER Easy to see ex. client drops the eyes downward, twist
away from you, talk quietly
Micro non verbals - ANSWER - Fleeting emotions of concealed emotions, sometimes
so fast that they happen in the blink of an eye-individual trying to hide them
A powerful tool for investigators because facial expressions of emotion are the closest
thing humans have to a universal language
Paraphrasing is concerned with feeding the key points of what a client has said.
Reflection of feeling, in contrast, involves: - ANSWER a) observing emotions
b) narrating emotions
c) repeating emotions back to the client
d) helping clients become more effective **
We can thank ___ for the term "reflection of feeling." - ANSWER a) Miller
b) Rogers***
c) Ellis
d) Beck
3. Which of the following is a common quality of both paraphrasing and reflection of
feeling? - ANSWER a) They are both included in feedback to the client
b) May be found together in the same statement
c) They are both used in interviews
d) All of the above **
4. There is a distinctive difference between paraphrasing and reflection of feeling.
Paraphrase focuses on ___ and reflection of feeling is concerned with ___? - ANSWER
a) content; emotion***
b) emotion; content
c) content; observations
