Career Readiness System UPDATED
ACTUAL Questions and CORRECT
Answers
Which barriers to communication MOST LIKELY contributed to the misunderstanding in this
story? (Select ALL that apply) - CORRECT ANSWER - previous experience
cultural background
Which factors MOST LIKELY contribute to Chen and Johan's communication problem? (Select
ALL that apply) - CORRECT ANSWER - emotional interference
communication style
Pedro has found that he does not agree with many of Juanita's views. As soon as she makes a
suggestion, he begins making a mental list of reasons why her suggestions should not be
implemented. This is an example of - CORRECT ANSWER - combative listening
Which response indicates that Tommy is actively listening? - CORRECT ANSWER -
"Claudia, I don't think I understand. Can you tell me more about how an automatic payment
process would solve this problem?"
Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm saying"? each
time he gives her instructions. LeVar has just given Janina the following instructions, "Please ask
George to call me as soon as he finishes the consultation with the client in Denver." What can
Janina do to show LeVar that she understood his instructions? - CORRECT ANSWER -
Janine can say, "Got it. You'd like me to get George to call you as soon as he finishes his meeting
with the Denver client."
An effective speaker does NOT - CORRECT ANSWER - talk the majority of the time
How did Edwin improve his writing? (Select ALL that apply) - CORRECT ANSWER - He
made the message more clear.
, He made the message more correct..
He made the message more conversational.
Is Taylor an effective speaker? - CORRECT ANSWER - No, Jordan did not understand the
message.
Is Jordan an effective listener? - CORRECT ANSWER - Yes, he asks clarifying questions
to show he's listening.
Maria woke up Monday morning with a fever. She needs to tell her supervisor she is sick and
will not be at work on Monday. The purpose of the message is to - CORRECT ANSWER -
Inform her supervisor
Lelia notices that her colleague Babak is behaving differently at work. He no longer eats lunch
with their team, arrives later than usual, and only responds with a "yes" or "no" in conversations.
She communicates with Babak to learn more about what is going on with him. The purpose of
Lelia's message is to - CORRECT ANSWER - Connect with Babak
On Kelsey's first day at her new job she asked her supervisor, "How would you like me to
communicate with you?" Kelsey was MOST LIKELY gathering information about - CORRECT
ANSWER - Her supervisor's communication preferences.
What is the BEST way for Linda to approach Keisha? - CORRECT ANSWER - Linda
should meet with Keisha in person to discuss the job transfer offer.
Victor has been expecting a call from an important client. The client just called five minutes ago
and the receptionist mistakenly informed her that Victor was not in the office. Victor was
counting on that call because the sales commission would have been substantial. Victor is
extremely angry so he begins to write an email to the receptionist to let him know about the
mistake he's made. Is this a good idea? - CORRECT ANSWER - No. Victor should wait an
hour and then approach the receptionist about his mistake.
ACTUAL Questions and CORRECT
Answers
Which barriers to communication MOST LIKELY contributed to the misunderstanding in this
story? (Select ALL that apply) - CORRECT ANSWER - previous experience
cultural background
Which factors MOST LIKELY contribute to Chen and Johan's communication problem? (Select
ALL that apply) - CORRECT ANSWER - emotional interference
communication style
Pedro has found that he does not agree with many of Juanita's views. As soon as she makes a
suggestion, he begins making a mental list of reasons why her suggestions should not be
implemented. This is an example of - CORRECT ANSWER - combative listening
Which response indicates that Tommy is actively listening? - CORRECT ANSWER -
"Claudia, I don't think I understand. Can you tell me more about how an automatic payment
process would solve this problem?"
Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm saying"? each
time he gives her instructions. LeVar has just given Janina the following instructions, "Please ask
George to call me as soon as he finishes the consultation with the client in Denver." What can
Janina do to show LeVar that she understood his instructions? - CORRECT ANSWER -
Janine can say, "Got it. You'd like me to get George to call you as soon as he finishes his meeting
with the Denver client."
An effective speaker does NOT - CORRECT ANSWER - talk the majority of the time
How did Edwin improve his writing? (Select ALL that apply) - CORRECT ANSWER - He
made the message more clear.
, He made the message more correct..
He made the message more conversational.
Is Taylor an effective speaker? - CORRECT ANSWER - No, Jordan did not understand the
message.
Is Jordan an effective listener? - CORRECT ANSWER - Yes, he asks clarifying questions
to show he's listening.
Maria woke up Monday morning with a fever. She needs to tell her supervisor she is sick and
will not be at work on Monday. The purpose of the message is to - CORRECT ANSWER -
Inform her supervisor
Lelia notices that her colleague Babak is behaving differently at work. He no longer eats lunch
with their team, arrives later than usual, and only responds with a "yes" or "no" in conversations.
She communicates with Babak to learn more about what is going on with him. The purpose of
Lelia's message is to - CORRECT ANSWER - Connect with Babak
On Kelsey's first day at her new job she asked her supervisor, "How would you like me to
communicate with you?" Kelsey was MOST LIKELY gathering information about - CORRECT
ANSWER - Her supervisor's communication preferences.
What is the BEST way for Linda to approach Keisha? - CORRECT ANSWER - Linda
should meet with Keisha in person to discuss the job transfer offer.
Victor has been expecting a call from an important client. The client just called five minutes ago
and the receptionist mistakenly informed her that Victor was not in the office. Victor was
counting on that call because the sales commission would have been substantial. Victor is
extremely angry so he begins to write an email to the receptionist to let him know about the
mistake he's made. Is this a good idea? - CORRECT ANSWER - No. Victor should wait an
hour and then approach the receptionist about his mistake.
