STTI Patient Satisfaction 2024
Exam Questions & Solutions
Patient personal and emotional experience includes all of the basics EXCEPT
which of the following?
A. Confidence in the provider
B. Effective care cooridination
C. Courtesy of staff
D. Preventative services - -D. Preventative Services
- An antecedent important to patient satisfaction is
A. access to care.
B. relationship with the doctors.
C. good outcomes. - -A. Access to care
- Potential areas for positive impact on patient experience include all
EXCEPT which of the following?
A. Decreasing turnover
B. Empowering nurse managers with greater decision making capacity
around workload adjustments
C. Greater consistency of staff assignments toward continuity of
communication and care
D. More transactional style leadership behaviors - -D. More transactional
style leadership behaviors
- Patient experience data should be shared on a monthly basis with nurses
and nursing staff.
A. True
B. False - -B. False
- Recognizing individual and team success in a timely manner increases
staff engagement and pride in the patient experience process.
A. True
B. False - -B. False
-
Exam Questions & Solutions
Patient personal and emotional experience includes all of the basics EXCEPT
which of the following?
A. Confidence in the provider
B. Effective care cooridination
C. Courtesy of staff
D. Preventative services - -D. Preventative Services
- An antecedent important to patient satisfaction is
A. access to care.
B. relationship with the doctors.
C. good outcomes. - -A. Access to care
- Potential areas for positive impact on patient experience include all
EXCEPT which of the following?
A. Decreasing turnover
B. Empowering nurse managers with greater decision making capacity
around workload adjustments
C. Greater consistency of staff assignments toward continuity of
communication and care
D. More transactional style leadership behaviors - -D. More transactional
style leadership behaviors
- Patient experience data should be shared on a monthly basis with nurses
and nursing staff.
A. True
B. False - -B. False
- Recognizing individual and team success in a timely manner increases
staff engagement and pride in the patient experience process.
A. True
B. False - -B. False
-
