Statistics in Business
and Economics 2024 By
David Doane (All
Chapters 1-17, 100%
Original Verified, A+
Grade)
All Chapters are
Arranged Reverse 17-1.
,Chapter 17
Student name:__________
1) Quality control refers to methods used by organizations to ensure that their products and
services meet customer expectations.
⊚ true
⊚ false
2) An important attribute of quality is conformance to specifications.
⊚ true
⊚ false
3) Quality includes being reliable or durable but not both.
⊚ true
⊚ false
4) Productivity is measured as the ratio of input to output.
⊚ true
⊚ false
5) Productivity measures typically compare output to only one factor: labor.
⊚ true
⊚ false
6) Quality and productivity are inversely related.
⊚ true
⊚ false
7) A major goal in statistical quality control is the reduction of variation in a process.
⊚ true
⊚ false
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,Chapter 17
8) The Japanese invented and implemented quality control techniques prior to World War II.
⊚ true
⊚ false
9) Process control charts were adopted by the Japanese after World War II.
⊚ true
⊚ false
10) Pareto charts show the frequency of problems that affect a process in descending order.
⊚ true
⊚ false
11) Statistical process control charts (SPC charts) are attributed to Shewhart.
⊚ true
⊚ false
12) The development of acceptance sampling is attributed to the works of Taguchi and Ishikawa.
⊚ true
⊚ false
13) An in-control process will always exhibit some common cause variation.
⊚ true
⊚ false
14) Common cause variation does not indicate an out-of-control process.
⊚ true
⊚ false
15) The presence of common cause variation is an indication that the process is out of control.
⊚ true
⊚ false
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, Chapter 17
16) Special cause variation exists when the process produces observations that are not from the
same population as the majority of the observations.
⊚ true
⊚ false
17) Control charts are used to monitor the quality of a product before it is produced.
⊚ true
⊚ false
18) A process may be in a state of control even if one sample mean is more than two standard
deviations above the centerline.
⊚ true
⊚ false
19) A p-chart is a type of process control chart that can be used for plotting the proportion of
nonconforming sampled items.
⊚ true
⊚ false
20) The Cpk index may indicate a capable process even though the Cp index is unacceptable.
⊚ true
⊚ false
21) A moving range (MR) chart is appropriate to monitor variation when every single item is
being inspected (n = 1) since the range (R) cannot be calculated.
⊚ true
⊚ false
22) If a single sample mean is 2.1 standard deviations above the centerline, the process is not in
control.
⊚ true
⊚ false
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